AfterShot Error Deleting Files

[jdkinne]

Hi

I have AfterShot Pro 3. It can't delete files on my Windows/10!

I keep my images in folders based on dates & topics, I use the Windows/10 File System for my organization structure rather than piling all images into one big image folder.

I'd like to use Aftershot to move images from one folder to another, and to delete unwanted images.

In aftershot, an image can be selected, and DELete pressed. AS displays a dialog box saying it is deleting the image, then a MSG box appears "Error Deleting Files." After I press OK the image disappears from the organization screen, but reappears if I go to another folder & then return.

I know AS has write access to the folder as it can modify an image and create an XMP file. Also, I can use the same path & delete images using PaintShopPro.

To try to diagnose, I've restarted Windows & then started Only AfterShot - same result.

AfterShot can not delete any images from any folders that I've tried to delete.

Any idea how to fix?

Thanks

[Gik-tal]

If you upgraded to the latest version of AfterShot Pro 3 which I think was version 3.6 you will find that it has some issues, say you have an image 001. if you edit this you will now see image 001 and image 001_V2 the second image is not in your file directory for windows, it is an image that Aftershot 3 creates to show you revision history. if you try to delete any of the versions windows does not know where they are so you get a fail. I worked with support for a couple of weeks on this issue with no luck, finally had them send me the load for 3.5 version and that is working just fine.

[jdkinne]

I can't tell if Corel has enough self awareness to be embarrassed at their own low level of competence. the support folk I talk to think they are doing just fine, they just can't diagnose much less fix any problems.

Is there any place that either Corel or Corel Support shines?

[ddriskell]

I've been having the exact same problem. I used to use Aftershot for editing, deleting, renaming my RAW photos and this worked fine until the upgrade to version 3.6 last fall. Suddenly it became much less useful. It eventually crashes when trying to delete a file from within. You have to exit the program and delete with File Explorer. Paint Shop Pro also works, it displays my RAW files and will allow renaming or deleting them. What happened to Aftershot? Is it dead end software? Corel seems to have abandoned it.

[Voiceofexperience]

I can't tell if Corel has enough self awareness to be embarrassed at their own low level of competence.

They've got your money, and they've done nothing to earn it - a pretty compelling business model, really.

As long as people are still prepared to throw money at this abysmal software, why should Corel changes its tune?