Do you people actually reply to any emails?
I have written Ulead Tech Support multiple times now and NO ONE replies.
I recently purchased your Ulead Photo Explorer 8.5 but when I try to install it, the installer tells me I need to uninstall the version 8.0 I have first.
When I try to uninstall Photo Explorer 8.0 it says " Installer has detected a previous version of Photo Explorer already installed in your system.
Please uninstall that version and try again."
I AM TRYING TO UNINSTALL IT!!
How do I uninstall version 8.0 if your uninstaller tells me to uninstall it before it can uninstall it???
duh?? What??
You as confused as I am?
How do I uninstall PEX version 8.0 manualy? So I can install the new version I purchased.
How do I uninstall PEX version 8.0 manualy?
-
garybushman
After multiple emails I was finaly given instructions
After multiple emails I was finaly given instructions; They are as follows:
Clean up all files in C:\Documents and Settings\[UserName]\Local Settings\Temp folder.
1) Launch Windows Explorer and go to "Tools > Folder Options > View" to check "show hidden files and folders".
2) Empty contents of your Temp folder under C:\Windows\Temp
3) Uninstall Photo Explorer from control panel Add/Remove programs if possible.
4) Go to "C:\Program Files\Ulead Systems" and delete Photo Explorer folder.
5) Go to "C:\Program Files\InstallShield Installation Information" and delete the following folders if they are present: {D271DAE0-8D68-4C97-8356-A126D48A1D8C}
6) Click Start > Run and then type "regedit", click OK.
7) Delete the following: - Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\,please delete {D271DAE0-8D68-4C97-8356-A126D48A1D8C}
- Under HKEY_CURRENT_USER\Software\Ulead Systems\, please delete Ulead Photo Explorer folder
- Under HKEY_LOCAL_MACHINE\Software\Ulead Systems\, please delete Ulead Photo Explorer folder
8) Close regedit and then restart your computer.
9) Install PhotoExplorer 8.5
Be sure to logon as Administrator before installing your software to avoid restrictions. Please restart your PC after installation.To avoid the unnecessary conflict, please temporarily turn off all running applications including antivirus and other utilities.
Clean up all files in C:\Documents and Settings\[UserName]\Local Settings\Temp folder.
1) Launch Windows Explorer and go to "Tools > Folder Options > View" to check "show hidden files and folders".
2) Empty contents of your Temp folder under C:\Windows\Temp
3) Uninstall Photo Explorer from control panel Add/Remove programs if possible.
4) Go to "C:\Program Files\Ulead Systems" and delete Photo Explorer folder.
5) Go to "C:\Program Files\InstallShield Installation Information" and delete the following folders if they are present: {D271DAE0-8D68-4C97-8356-A126D48A1D8C}
6) Click Start > Run and then type "regedit", click OK.
7) Delete the following: - Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\,please delete {D271DAE0-8D68-4C97-8356-A126D48A1D8C}
- Under HKEY_CURRENT_USER\Software\Ulead Systems\, please delete Ulead Photo Explorer folder
- Under HKEY_LOCAL_MACHINE\Software\Ulead Systems\, please delete Ulead Photo Explorer folder
8) Close regedit and then restart your computer.
9) Install PhotoExplorer 8.5
Be sure to logon as Administrator before installing your software to avoid restrictions. Please restart your PC after installation.To avoid the unnecessary conflict, please temporarily turn off all running applications including antivirus and other utilities.