im really feeling sad..
I just spent 120 minutes of my valuable cell phone airtime to ask why I got no serial number and had missing software ( dvd player and ' my scrapbook' were missing....).
I went from being second in que to number one in que and was on hold all that time and never got through.,..who knows how much longer i'd have been on hold and would have wasted all that money.
I am taking this Piece of garbage back to store ( dvd ram never caught on it seems anyway ) and get a memorex dvd burner, and I urge everyone TO DO THE SAME.
I am not into wasting money/time. I almost feel raped.
good bye
.
I was wronged and its not fair..
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dablan
Sounds familiar. Going on two months here, NOT ONE repsonse from calls, or emails to ULead about a version I paid for - and it's not upgradeable due to poor software programming. Going through phone prompts, you end up getting hung up on. And, it's not even and 800 number.
ULead - you're a bad company.
ULead - you're a bad company.
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neighborlee
wow sorry to hear that..well we both need to rid ourselves of this nusiAnce..I just did having bought a new memorex dvd burner this time with 'nero ' stuffdablan wrote:Sounds familiar. Going on two months here, NOT ONE repsonse from calls, or emails to ULead about a version I paid for - and it's not upgradeable due to poor software programming. Going through phone prompts, you end up getting hung up on. And, it's not even and 800 number.
ULead - you're a bad company.
good luck to you dablan!
cheers
lee
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sjj1805
- Posts: 14383
- Joined: Wed Jan 26, 2005 7:20 am
- System_Drive: C
- 32bit or 64bit: 32 Bit
- motherboard: Equium P200-178
- processor: Intel Pentium Dual-Core Processor T2080
- ram: 2 GB
- Video Card: Intel 945 Express
- sound_card: Intel GMA 950
- Hard_Drive_Capacity: 1160 GB
- Location: Birmingham UK
Re: I was wronged and its not fair..
How about letting us know where you acquired the software from, was it something bundled with something else like a DVD Writer or a Camcorder?neighborlee wrote:im really feeling sad..
I just spent 120 minutes of my valuable cell phone airtime to ask why I got no serial number and had missing software ( dvd player and ' my scrapbook' were missing....).
.
If so you will not have had a full version and they don't normally have serial numbers either. That would also explain the "missing items" as the bundled versions are as I just mentioned not the full thing.
Consider the bundled software as "tasters" to entice you to PAY for the full version.
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denn78961
Customer support - imperative !
I'm just getting ready to purchase new video editing software. Very sorry to hear Ulead lacking in customer support because that's one of the first things I look at when purchasing anything computer related. Ulead get your act together!
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keithm
Oh Oh I love this
"Consider the bundled software as "tasters" to entice you to PAY for the full version"
If you read this forum you would never buy the full version!
MF4 is extremely buggy, it seems to be very intolerent of different systems. Some people find it works fine (and those very people like to put down the folks having problems with it), a lot of people find it useless.
There also seems to be a lot of threads about a/v sync drifting out, to me if software can't hold the sync together it shouldn't be on the market.
I have tried eveything to keep sync with MF4 and just when you think its cured - out it goes again..Oh and please don't ask for my system details - its well up to the task.
But I have had responses from Ulead vai email - unfortunately nothing has fixed the common problems people have.
SO: I have been trying mpeg2vcr from womble, its their old product and so it has limitations but it is incredible at editing mpeg. Very fast and accurate and with an interface that really puts the mighty Ulead to shame.
You can mulit edit and play the edit back to see if its ok, you can add transistions at the edit points, you can play the file from any point on the timeline (difficult in MF4 from the multiedit screen): and its $49.
I now edit in mpeg2vcr, export my mpeg (changing from AC3 to MPEG audio) and then burn the MF3 - and this seems to hold the sync.
Ulead could certainly learn a thing or two from this much smaller company..!
"Consider the bundled software as "tasters" to entice you to PAY for the full version"
If you read this forum you would never buy the full version!
MF4 is extremely buggy, it seems to be very intolerent of different systems. Some people find it works fine (and those very people like to put down the folks having problems with it), a lot of people find it useless.
There also seems to be a lot of threads about a/v sync drifting out, to me if software can't hold the sync together it shouldn't be on the market.
I have tried eveything to keep sync with MF4 and just when you think its cured - out it goes again..Oh and please don't ask for my system details - its well up to the task.
But I have had responses from Ulead vai email - unfortunately nothing has fixed the common problems people have.
SO: I have been trying mpeg2vcr from womble, its their old product and so it has limitations but it is incredible at editing mpeg. Very fast and accurate and with an interface that really puts the mighty Ulead to shame.
You can mulit edit and play the edit back to see if its ok, you can add transistions at the edit points, you can play the file from any point on the timeline (difficult in MF4 from the multiedit screen): and its $49.
I now edit in mpeg2vcr, export my mpeg (changing from AC3 to MPEG audio) and then burn the MF3 - and this seems to hold the sync.
Ulead could certainly learn a thing or two from this much smaller company..!
-
Terry Stetler
- Posts: 973
- Joined: Thu Mar 17, 2005 3:34 pm
- Location: Westland, Michigan USA
What you're ignoring is that Windows systems are, being rather kind, rather "dynamic" 
What I mean is that Windows allows every Tom, Dick and Harry installer, be it for a plugin or whatever, to change critical system factors without necessarily notifying the user.
This goes well beyond just changing what player a filetype will use, wish it were that simple. It also includes critical settings in the OS, DirectX and often the display drivers and settings for other programs. The OS can be modified and the display drivers and other programs can be reinstalled, but errant DirectX changes are tough nuts and you can't uninstall/reinstall DirectX.
Thank you Microsoft
Other factors can include the basic OS and BIOS settings in your system. An example would be that some BIOS's come with S.M.A.R.T. turned on for all the HDD's. While good for sensing drive problems all is not rosy, S.M.A.R.T. comes with a price: it's a huge throughput bottleneck that can cause problems with capturing and other HDD bandwidth sensitive functions. Oops.
Also detrimental to editing software are virus checkers, firewalls, programs that leave TSR's running (plugins that run in the background) after they're installed (MS Office) etc. etc.
Such things very often have a detrimental effect on editing software, including Uleads. This is why I always advise setting up a dualboot system, which means dividing the boot drive into two partitions; one with an OS installation for "general purpose" computing and a second partition with a stripped down OS installation for image editing, video editing and DVD authoring software ONLY. No toys, no internet, no background apps other than what the editing apps install.
In DVDMF the "to do" list starts with moving your working folders off the C: drive, which is their default location. Placing them on a video drive, which itself should be on a different drive cable than the C: drive, will smooth captures, realtime playback and general editing performance.
Also consider upping system RAM to at least 512k and preferrably 1GB or more. The 256k - 512k Ulead usually recommends is a minimum, not a preferred level.
This doesn't even take into account the OS optimizations that should be applied to an editing bootup. These are numerous and well documented elsewhere. Good places to start are Uleads recommendations here;
http://www.ulead.com/learning/general/video_02_1.htm (the minimum you should do)
and the extensive articles on videoguys.com;
http://www.videoguys.com/TweaksWINXPVE.html
http://www.videoguys.com/WinXP2.html
READ CAREFULLY BEFORE STARTING AND IN XP SET RESTORE POINTS AT EVERY STEP AND PROGRAM INSTALLATION, STARTING WITH THE FIRST BOOTUP AFTER THE OS INSTALL!!
What I mean is that Windows allows every Tom, Dick and Harry installer, be it for a plugin or whatever, to change critical system factors without necessarily notifying the user.
This goes well beyond just changing what player a filetype will use, wish it were that simple. It also includes critical settings in the OS, DirectX and often the display drivers and settings for other programs. The OS can be modified and the display drivers and other programs can be reinstalled, but errant DirectX changes are tough nuts and you can't uninstall/reinstall DirectX.
Thank you Microsoft
Other factors can include the basic OS and BIOS settings in your system. An example would be that some BIOS's come with S.M.A.R.T. turned on for all the HDD's. While good for sensing drive problems all is not rosy, S.M.A.R.T. comes with a price: it's a huge throughput bottleneck that can cause problems with capturing and other HDD bandwidth sensitive functions. Oops.
Also detrimental to editing software are virus checkers, firewalls, programs that leave TSR's running (plugins that run in the background) after they're installed (MS Office) etc. etc.
Such things very often have a detrimental effect on editing software, including Uleads. This is why I always advise setting up a dualboot system, which means dividing the boot drive into two partitions; one with an OS installation for "general purpose" computing and a second partition with a stripped down OS installation for image editing, video editing and DVD authoring software ONLY. No toys, no internet, no background apps other than what the editing apps install.
In DVDMF the "to do" list starts with moving your working folders off the C: drive, which is their default location. Placing them on a video drive, which itself should be on a different drive cable than the C: drive, will smooth captures, realtime playback and general editing performance.
Also consider upping system RAM to at least 512k and preferrably 1GB or more. The 256k - 512k Ulead usually recommends is a minimum, not a preferred level.
This doesn't even take into account the OS optimizations that should be applied to an editing bootup. These are numerous and well documented elsewhere. Good places to start are Uleads recommendations here;
http://www.ulead.com/learning/general/video_02_1.htm (the minimum you should do)
and the extensive articles on videoguys.com;
http://www.videoguys.com/TweaksWINXPVE.html
http://www.videoguys.com/WinXP2.html
READ CAREFULLY BEFORE STARTING AND IN XP SET RESTORE POINTS AT EVERY STEP AND PROGRAM INSTALLATION, STARTING WITH THE FIRST BOOTUP AFTER THE OS INSTALL!!
Terry Stetler
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Manzano808
- Posts: 106
- Joined: Sat Nov 26, 2005 10:32 pm
- System_Drive: C
- 32bit or 64bit: 32 Bit
- motherboard: Asus P4C800-E DLX
- processor: 3.4GHZ P4 Northwood
- ram: 2GB
- Video Card: Radeon AIW 9800 Pro
- sound_card: Audigy 4 Pro
- Hard_Drive_Capacity: 1 TB +
- Monitor/Display Make & Model: ASUS VE258
Yes, Terry has hit the proverbial Nail right on it's bloody Head! !!!!!!!!!!Terry Stetler wrote:What you're ignoring is that Windows systems are, being rather kind, rather "dynamic"
Thank you Microsoft
I've learned long ago that partioning is the key. But even with the most optimum partitioning, it is really easy to break Windows. One must be extremely diligent on what they install and allow to run. Also imaging the system partiton is an absolute MUST. And one of the most overlooked items on the system is a high grade power supply. I only trust a few brands that i've used and abused over the years and can attest to their greatness.
I haven't messed around with MF much yet. But now, reading about so many problems, I've an urge to give it a go. Guess I'm a glutton for punishment.
I guess I can second that. It was frustrating that Womble Mpeg Wizard cured ALL of the AV sync problems that I had with Video Studio 9. This just isn't right. I'll give MF4 a go and see if the same problems exist.keithm wrote: There also seems to be a lot of threads about a/v sync drifting out, to me if software can't hold the sync together it shouldn't be on the market.
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Terry Stetler
- Posts: 973
- Joined: Thu Mar 17, 2005 3:34 pm
- Location: Westland, Michigan USA
As a point of reference, on my editing rig I have installed:
VS9, DVD MF4, MSP8, VideoGraphics Lab, DVDWS2, Cool 3D Production Studio, Lightwave, 3D Studio MAX, Premiere Pro + the RT.X100 Extreme Pro, PhotoImpact 11, Ulead Photo Explorer 8.6, Photoshop 7, OpenOffice 2, Boris Factory, Boris Red, SpiceMaster Pro, Nero 6.3, LEAD MJPeg2000, PicVideo MJPEG, MainConcept MPEG 1.5, Audacity, Audition, DebugMode Wax 2.0, WinMorph and Frameserver, AviSynth, VirtualDUB, IrfanView....
and several other tools and they're coexising nicely.
Note the absense of MS Office, Norton/Symantec software and other such tools. OpenOffice 2 is extremely well behaved so it qualifies as "video system allowable", and as a plus it has a very nice drawing program as one of its modules. The OO2 Calc program isn't too shabby for setting up shot lists etc. either.
VS9, DVD MF4, MSP8, VideoGraphics Lab, DVDWS2, Cool 3D Production Studio, Lightwave, 3D Studio MAX, Premiere Pro + the RT.X100 Extreme Pro, PhotoImpact 11, Ulead Photo Explorer 8.6, Photoshop 7, OpenOffice 2, Boris Factory, Boris Red, SpiceMaster Pro, Nero 6.3, LEAD MJPeg2000, PicVideo MJPEG, MainConcept MPEG 1.5, Audacity, Audition, DebugMode Wax 2.0, WinMorph and Frameserver, AviSynth, VirtualDUB, IrfanView....
and several other tools and they're coexising nicely.
Note the absense of MS Office, Norton/Symantec software and other such tools. OpenOffice 2 is extremely well behaved so it qualifies as "video system allowable", and as a plus it has a very nice drawing program as one of its modules. The OO2 Calc program isn't too shabby for setting up shot lists etc. either.
Terry Stetler
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maddrummer3301
- Posts: 2507
- Joined: Fri Dec 10, 2004 10:24 pm
- Location: US
Terry,
I see you have Nero 6.
I installed Nero 7. First thing I had to do was install the latest update to work with my ATI AIW Capture Card.
Nero 7 is somewhat different than Nero 6. Updates are different and 1 update includes all the software packages.
One new feature is real time recording video with 5.1 audio.
MD
I see you have Nero 6.
I installed Nero 7. First thing I had to do was install the latest update to work with my ATI AIW Capture Card.
Nero 7 is somewhat different than Nero 6. Updates are different and 1 update includes all the software packages.
One new feature is real time recording video with 5.1 audio.
MD
-
tv_news_guy
Just my 2 cents worth
I was taught five years ago that when it comes to video editing, Less is better. It really seems to work for me. And, when the occaisional (read that as "Just when you really don't want a problem", problems pops up.. it makes things a lot easier to fix.
There are a lot of folks here wiser than me. Hell, I just use the stuff to edit and make money with. But, that said..My editing systems are just that.. editing systems. Seperate and distinct. No AOL or for that matter almost no other apps cept what I need to make video and the elements for video. Like Terry I have a lot of apps co-existing peacefully. I have found the best way is to have one comp just for the business/personal side. That one has all the M$crosoft stuff and games and browsers etc.
Once I get a system running.. I back up the newly installed everything. A blank copy. If it ever dies I can reload the backup and get up again real quick. On my main Ulead machine I have MSP 8 hd, MF4, Photoshop, Illustrator, CG Infinity, Sound Forge and a couple more. They all play real nice together. Ulead products are my main choice for editing.. I've tried everything and use Avid Newscutter Adreniline at work. Since I started with Ulead they have had no more or less problems than any others.. But Ulead has one incredible resource that I have learned to count on. Right here. The folks who take the time out of their days to help here are the heros. Ulead owes them more than they can ever repay. To Terry, Devil, Steve..et al. THANK YOU. Happy new year and all the best. You guys rock. PS send this note to ULEAD. They save sooooo much money on real tech support by having you guys.. they owe you a cut.
There are a lot of folks here wiser than me. Hell, I just use the stuff to edit and make money with. But, that said..My editing systems are just that.. editing systems. Seperate and distinct. No AOL or for that matter almost no other apps cept what I need to make video and the elements for video. Like Terry I have a lot of apps co-existing peacefully. I have found the best way is to have one comp just for the business/personal side. That one has all the M$crosoft stuff and games and browsers etc.
Once I get a system running.. I back up the newly installed everything. A blank copy. If it ever dies I can reload the backup and get up again real quick. On my main Ulead machine I have MSP 8 hd, MF4, Photoshop, Illustrator, CG Infinity, Sound Forge and a couple more. They all play real nice together. Ulead products are my main choice for editing.. I've tried everything and use Avid Newscutter Adreniline at work. Since I started with Ulead they have had no more or less problems than any others.. But Ulead has one incredible resource that I have learned to count on. Right here. The folks who take the time out of their days to help here are the heros. Ulead owes them more than they can ever repay. To Terry, Devil, Steve..et al. THANK YOU. Happy new year and all the best. You guys rock. PS send this note to ULEAD. They save sooooo much money on real tech support by having you guys.. they owe you a cut.
-
sjj1805
- Posts: 14383
- Joined: Wed Jan 26, 2005 7:20 am
- System_Drive: C
- 32bit or 64bit: 32 Bit
- motherboard: Equium P200-178
- processor: Intel Pentium Dual-Core Processor T2080
- ram: 2 GB
- Video Card: Intel 945 Express
- sound_card: Intel GMA 950
- Hard_Drive_Capacity: 1160 GB
- Location: Birmingham UK
Hank,
If you think that your anti-virus program is interfering with your video production, Take a look at the following post and the suggestions of creating a user profile.
http://phpbb.ulead.com.tw/EN/viewtopic.php?t=9611
You can then maintain your internet connection and current antivirus program for day to day use (I use Norton though I think its a resource hog).
When you come to do some video editing you reboot to your "Video Editing Profile) which if you set it up correctly will have no internet connection and therefore you can also have your antivirus disabled (via the profile)
Pay particular attention to the following suggestions:
http://www.beemerworld.com/tips/disabledllcache.htm
and
http://www.beemerworld.com/tips/servicesxp.htm
Regards
Steve J
If you think that your anti-virus program is interfering with your video production, Take a look at the following post and the suggestions of creating a user profile.
http://phpbb.ulead.com.tw/EN/viewtopic.php?t=9611
You can then maintain your internet connection and current antivirus program for day to day use (I use Norton though I think its a resource hog).
When you come to do some video editing you reboot to your "Video Editing Profile) which if you set it up correctly will have no internet connection and therefore you can also have your antivirus disabled (via the profile)
Pay particular attention to the following suggestions:
http://www.beemerworld.com/tips/disabledllcache.htm
and
http://www.beemerworld.com/tips/servicesxp.htm
Regards
Steve J
-
oneadem
Ludicrous
I don't want to sound rude, but it is ludicrous to blame the OS for buggy software -- especially a piece as unforgiveably flawed as is Movie Factory 4.0. This package is clearly geared toward the novice and ameteur video buff, and in designing for that market one would think that operating system variables would be taken into account at least top some degree.
But all that aside, I have a totally CLEAN and just installed XP Pro sp/2 system with a 300g HD, 3-plus gig 32bit processor, 1gig 3200 memory and the only software currently installis is what came with XP Pro, Word, Excel, Mozilla Firefox and Paint Shop Pro v8.0, all of which function flawlessly. If that throws too many curves at their software designers then they don't belong in the ballpark!
I bought my Haupage WinTV USB three days ago, and since it came bundled with MF3SE and ran reasonably well I bit the bullet and bought the 4.0 download today. It is criminal for anyone to suggest that the same company that bundled the preceding version with a populare video adapter would eliminate support for that device in the next version. NOWHERE in the Ulead ad did I see mention for non-support of Haupage, and it is encumbant upon tthem to alert prospective buyers that such support has been discontinued when it was present in the previous version.
I have owned this MONSTER download complete with patches for half a day now, a half day during which I have already encountered the following MAJOR design flaws:
1) I get a "Key Error" when I open the various creation functions (Like
Create Video DVD). Clicking the message kills the error message and the
function I selected opens, but what isn't working because of this key issue?
2) I can not import MPG files.
3) It won't recognize my Haupage WinTV DVR USB.
4) The driver patch for my Haupage doesn't recognize that I have Movie
Factory 4.0 installed on my PC.
And now I see the flood of posts relating to untold other flaws and I feel so screwed it is pathetic.
They ought to be ashamed, but I am sure since they apparently don't have much of a support staff to pay they are laughing all the way to the bank -- probably a bank using Ulead software in their security system so they can rob it without fear of any video being captured.
But all that aside, I have a totally CLEAN and just installed XP Pro sp/2 system with a 300g HD, 3-plus gig 32bit processor, 1gig 3200 memory and the only software currently installis is what came with XP Pro, Word, Excel, Mozilla Firefox and Paint Shop Pro v8.0, all of which function flawlessly. If that throws too many curves at their software designers then they don't belong in the ballpark!
I bought my Haupage WinTV USB three days ago, and since it came bundled with MF3SE and ran reasonably well I bit the bullet and bought the 4.0 download today. It is criminal for anyone to suggest that the same company that bundled the preceding version with a populare video adapter would eliminate support for that device in the next version. NOWHERE in the Ulead ad did I see mention for non-support of Haupage, and it is encumbant upon tthem to alert prospective buyers that such support has been discontinued when it was present in the previous version.
I have owned this MONSTER download complete with patches for half a day now, a half day during which I have already encountered the following MAJOR design flaws:
1) I get a "Key Error" when I open the various creation functions (Like
Create Video DVD). Clicking the message kills the error message and the
function I selected opens, but what isn't working because of this key issue?
2) I can not import MPG files.
3) It won't recognize my Haupage WinTV DVR USB.
4) The driver patch for my Haupage doesn't recognize that I have Movie
Factory 4.0 installed on my PC.
And now I see the flood of posts relating to untold other flaws and I feel so screwed it is pathetic.
They ought to be ashamed, but I am sure since they apparently don't have much of a support staff to pay they are laughing all the way to the bank -- probably a bank using Ulead software in their security system so they can rob it without fear of any video being captured.
Terry Stetler wrote:What you're ignoring is that Windows systems are, being rather kind, rather "dynamic"
What I mean is that Windows allows every Tom, Dick and Harry installer, be it for a plugin or whatever, to change critical system factors without necessarily notifying the user.
This goes well beyond just changing what player a filetype will use, wish it were that simple. It also includes critical settings in the OS, DirectX and often the display drivers and settings for other programs. The OS can be modified and the display drivers and other programs can be reinstalled, but errant DirectX changes are tough nuts and you can't uninstall/reinstall DirectX.
Thank you Microsoft
Other factors can include the basic OS and BIOS settings in your system. An example would be that some BIOS's come with S.M.A.R.T. turned on for all the HDD's. While good for sensing drive problems all is not rosy, S.M.A.R.T. comes with a price: it's a huge throughput bottleneck that can cause problems with capturing and other HDD bandwidth sensitive functions. Oops.
Also detrimental to editing software are virus checkers, firewalls, programs that leave TSR's running (plugins that run in the background) after they're installed (MS Office) etc. etc.
Such things very often have a detrimental effect on editing software, including Uleads. This is why I always advise setting up a dualboot system, which means dividing the boot drive into two partitions; one with an OS installation for "general purpose" computing and a second partition with a stripped down OS installation for image editing, video editing and DVD authoring software ONLY. No toys, no internet, no background apps other than what the editing apps install.
In DVDMF the "to do" list starts with moving your working folders off the C: drive, which is their default location. Placing them on a video drive, which itself should be on a different drive cable than the C: drive, will smooth captures, realtime playback and general editing performance.
Also consider upping system RAM to at least 512k and preferrably 1GB or more. The 256k - 512k Ulead usually recommends is a minimum, not a preferred level.
This doesn't even take into account the OS optimizations that should be applied to an editing bootup. These are numerous and well documented elsewhere. Good places to start are Uleads recommendations here;
http://www.ulead.com/learning/general/video_02_1.htm (the minimum you should do)
and the extensive articles on videoguys.com;
http://www.videoguys.com/TweaksWINXPVE.html
http://www.videoguys.com/WinXP2.html
READ CAREFULLY BEFORE STARTING AND IN XP SET RESTORE POINTS AT EVERY STEP AND PROGRAM INSTALLATION, STARTING WITH THE FIRST BOOTUP AFTER THE OS INSTALL!!