Registration Problem

GeorgeC · Post by **GeorgeC** » Mon Dec 19, 2005 11:33 pm

Hi

I was using the trial version of VS9. I bought the full product online and downloaded. I uninstalled the TV and then installed the full version. The license process won't accept my name and reference number that I received from ULead/Element 5. I assume because there are some lingering files from the TV.

Can anyone help?

George

Post by **Ron P.** » Mon Dec 19, 2005 11:55 pm

I wonder if Ulead is doing something different with the licensing of VS9. When I purchased it, ESD with CD Backup, I didn't have to enter my name and license or product key. When it installed I just typed my name in the box, left the Company Name blank, and the Product Key was already entered. In fact I couldn't access that box...

Did you do a complete clean uninstall, or just uninstall from control panel? If the latter, you might do a complete uninstall. The procedure is posted in a couple of threads on this forum.

Regards

________

Ron P.

GeorgeC · Post by **GeorgeC** » Tue Dec 20, 2005 12:16 am

Hi Ron,

Thanks for your reply.

I uninstalled from the CP. I'll search for the complete uninstall and see how I go.

George

GeorgeC · Post by **GeorgeC** » Tue Dec 20, 2005 9:59 am

Thanks Ron,

I followed an earlier advice I received regarding DVDMF4 and adapted to find the installation folder for VS9. Deleted the relevant files and folders and everything seems fine.

George

rocknec · Post by **rocknec** » Mon Aug 07, 2006 2:41 pm

I also have the same problem with registering VS9. I couldn't understand from the bulleting board how you overcame the registration problem.

The credentials provided by Element 5 are rejected by the registration process. After several e-mails to both Element 5 and Ulead directly, neither seem able to resolve this simple query.

I am seriously thinking of scrapping VS9 and go for a competitor product. This has been such a waste of time and money trying to install VS9.

Who needs this hassle when it is possible to obtain pirate software that does not require registration!!!
:(

sjj1805 · Post by **sjj1805** » Mon Aug 07, 2006 11:47 pm

It should be a simple process.
Firstly uninstall as per this link:
Re-installation Procedure

Next run the setup.exe file
This will activate a dialog box requesting you to enter your name plus the serial number that has been supplied.

Alludo USER to USER Web Board

Registration Problem

Registration Problem

Same problem with registering VS9 from Element 5