URGENT - HELP WITH SMART DOWNLOAD

[arif2005]

I've been trying for weeks to download some extra shape libraries from smart download but each time i click on download from s.download box it says 'retrieving@ but then says 0 files downloaded. anyone know why?

[heinz-oz]

Could be your fire wall, could be server overload, could be many things with the wealth of information provided by you, it's anybody's guess.

[wendyfast]

I have the same question. I cannot ever get things to download either. I guess I get kind of afraid to ask what the problem could be though because you get some sarcastic jerk saying "wealth of information" type comment. I mean why take the time. If you don't have a clue don't bother responding to the question. I mean I try to click on "download" and a box pops up and downloads a few bites and then stops. I then try using the getright download program and everytime it says "server busy". It does that every time I try to download day or night. I have turned off my firewall and everything else I could think to try. If anyone knows what cold be the problem here I would appreciate any information. If somebody is clueless and just wants to make smart a s s lines like "wealth of information" then PLEASE don't bother to respond.
Thanks,
Wendy

[Spec1Esq]

Don't let Heinz stop you from posting anything. He is supposed to be a moderator of this forum but that doesn't mean debasing anyone who posts a submission that you don't like Heinz. He hasn't any people skills and is limited in helping others. Just read his remarks in other posts he has such as this Need to download PI 10 ESD. It isn't my intention to bash Heinz. I am just getting tired of seeing and hearing the same thing from other people how Heinz pops in only to give his sarcastic however unhelpful and loutish remarks.

Okay, now that I have vented a little. To the point of the subject.

Smart Download is really a separate utility from PhotoImpact but hasn't been completely tweaked by Ulead. It has a flaw that everyone seems to experience. It gives you options to download components but doesn't transfer them, rather pretends to transfter them. The reason why they don't transfer is because the files are already installed. Smart Download doesn't remove those options because initially they coded the switch to always be on until the files are physically transferred. As Smart Download goes from one filename to another without transferring any data PhotoImpact nor Smart Download communicate with each other letting the other know what it is doing and what it has. If you want all the components and files that Smart Download is supposed to transfer to you you can go to the Components for Download page. It would be wise to get these files and store them on a backup because Ulead tends to change these files only to work with the most recent version without leaving a link to the older versions of the files. Take my word for it. I had to find out the hard way. Merry Christmas

[jphaynes1966]

I'm having the same trouble with smart download as well.

This a very poorly supported product and goes against
the whole purpose of purchasing software from a vendor
who is supposed to support at least one of two older versions.

The replies from the moderator are even worse. I'm expected
to keep several copies of downloadable updates? How pathetic
that that is your answer. You need to be removed as a
moderator since you fail the test of being an objective observer.

For me the whole purpose of buying software is so I don't have
collect umpteen update disks just to keep up with what is
required to re-install a system when something like a hard-drive
goes down.

If this is how Ulead is going to support their software, then this is
the very last software I will be buying from them. It's just not
that good and I'm not in the business of supporting software
companies who force users into bi-annual upgrade cycles just
to keep up with incremental updates (updates that go away when new
versions arrive). The least they could do is to move the older
updates for PhotoImpact off to an FTP server (almost every
other software company I know supplies their users with
that courtesy).

[heinz-oz]

Don't let Heinz stop you from posting anything. He is supposed to be a moderator of this forum but that doesn't mean debasing anyone who posts a submission that you don't like Heinz. He hasn't any people skills and is limited in helping others. Just read his remarks in other posts he has such as this Need to download PI 10 ESD. It isn't my intention to bash Heinz. I am just getting tired of seeing and hearing the same thing from other people how Heinz pops in only to give his sarcastic however unhelpful and loutish remarks.

Okay, now that I have vented a little. To the point of the subject.

Smart Download is really a separate utility from PhotoImpact but hasn't been completely tweaked by Ulead. It has a flaw that everyone seems to experience. It gives you options to download components but doesn't transfer them, rather pretends to transfter them. The reason why they don't transfer is because the files are already installed. Smart Download doesn't remove those options because initially they coded the switch to always be on until the files are physically transferred. As Smart Download goes from one filename to another without transferring any data PhotoImpact nor Smart Download communicate with each other letting the other know what it is doing and what it has. If you want all the components and files that Smart Download is supposed to transfer to you you can go to the Components for Download page. It would be wise to get these files and store them on a backup because Ulead tends to change these files only to work with the most recent version without leaving a link to the older versions of the files. Take my word for it. I had to find out the hard way. Merry Christmas

Heinz doesn't want to stop anyone from posting here, on the contrary. But if there is a question asked and no details given, what would you want the answer to be? Could only be another question about details. Do you want questions to be answered with questions??? Don't think so. Do I want to waste my time by asking everyone the obious again and again??? Surely not.

Sometimes I get frustrated and try to rub someones nose into the blatent lack of information that one would need to even hint at apossible solution. If that is offending, I'm truly sorry. Maybe it would be better to ignore such posts and leave it to you to ask the obvious. You certainly seem to have a lot more spare time on your hands.

[Spec1Esq]

Sometimes I get frustrated and try to rub someones nose into the blatent lack of information that one would need to even hint at apossible solution. If that is offending, I'm truly sorry. Maybe it would be better to ignore such posts and leave it to you to ask the obvious. You certainly seem to have a lot more spare time on your hands.

Heinz,

Are you for real? This forum is for grown ups ... act like one. What kind of moderator of a forum intimidates people with his responses. You've really lost it! I can really see what it is you are here for now.

"Sometimes I get frustrated and try to rub someones nose into the blatent lack of information"

Sometimes it is more often than not! I agree that it can be frustrating, I get frustrated too but I don't take it out on anyone by rubbing their nose in it, that's just revenge seeking for the inconvenience of your frustration. Patience is the keyword here. You have to understand something ... everyone that comes here and posts a message isn't always computer savvy or they really don't know the details or for whatever reason they neglect to add the details thinking that there is someone in this forum that knows exactly what it is they are asking. Your statement of not having time for asking the obvious doesn't make any rational sense either .... THEN WHY ARE YOU REPLYING? Let someone else reply to them, but lashing out with jerky comments isn't the answer! I have found that by trying to help rather than give them a blast of shi* helps gains more ground, but by giving out a boorish reply only makes you look like an idiot and I am sure you don't want to look like an idiot do you Heinz? It would be in your best interest if you go through the complete PhotoImpact forum again to see how you present yourself to others and see what they are saying about your replies Heinz. I have been here for a very short while and I have noticed that most of your replies are only obvious, contrite, counter-productive and condescending. Keep this up and your moderating days will be very short lived.

*** One other vital note *** IT IS NONE OF YOUR BUSINESS HOW MUCH TIME ANYONE HAS ON THEIR HANDS. YOU SHOULD ONLY CONCERN YOURSELF WITH YOURS.

NO REPLY REQUIRED! OUT!

[J_fike]

Heinz, since there's an obvious problem with "Smart" Download, and you know there is, why is it surprising people ask why it doesn't work properly? Why do you need more information to explain why it doesn't work?

[heinz-oz]

Heinz, since there's an obvious problem with "Smart" Download, and you know there is, why is it surprising people ask why it doesn't work properly? Why do you need more information to explain why it doesn't work?

Because for some people it does work. If we know what your system spec's are and what software mix you run we might be able to offer a solution.

[thom_photo]

I've been using Photoimpact for years - Smart Download has always been problematic. Ulead has posted a way to retrieve the downloads via the web, however that system seems to be problematic as well. I've been trying to update my PhotoImpact, to no avail with smartdownload, or the web. I think the FTP connection has some restriction as I cannot use it via IE, Firefox or more directly with my FTP client. My firewall is not blocking traffic, nor is a router. Moreover, I've tried the web-based download on multiple systems. Has anyone any insight into reliable ways to retrieve the files?

THOM

[dzzygirl]

I have this same problem. Hopefully someone can get this resolved soon.

[sjj1805]

I used the smartdownload only yesterday and found that the server appears to only allow so many downloads at a time.
I just kept re-trying and after a few times the download would start, get most of the items. Then just retry again to get a few more.

Eventually got them all. Best advice I can give is to try during the morning or afternoon. Traffic is less busy at different times of the day or night.

Bear in mind that the link is wordwide and so it is always late evening for someone somewhere in the world.

Steve J

[dummy]

>>> Heinz, since there's an obvious problem with "Smart" Download, and you know there is, why is it surprising people ask why it doesn't work properly? Why do you need more information to explain why it doesn't work?<<<

exactly what i was thinking as I read the posts.
bet the 'plug-in / accessories' don't work so they hide behind 'smartdown load'

i have the SE 30 day version & will not purchase the full version.

PI 10 downloads worked perfectly.

[Ron P.]

Dummy,

I also experienced trouble with the Server Speeds while downloading. While Ulead's servers are extremely slow, the files can eventually be downloaded. Sometimes it takes several attempts at different times. Like sjj stated there are times that the downloads will be faster. I've experienced anywhere from full speed for my DSL (1.8Mbs) to less then dial-up (33Kps).

It is difficult to judge when the best time will be. If I try to download during the night around midnight here, which would be about 2pm in Taiwan. So the servers would be busy during Ulead's Business hours.

I do agree that Ulead could do better by setting up mirrors to ease some of the traffic congestion, but that is their call, they are paying the bill. I have even suggested to Ulead reps that they have this issue and how upset their customers are, and something should be done to correct it. Also I might add that there are other corporations that experience the same issues. It is not an easy thing when you are providing a product to the global community. Then add to that the daily threats by DOS attacks, and hack attempts.

I have played a little with PI 11 and it's really starting to grow on me. I have an older version of Corel Draw Graphics Suite (9) and Jasc PSP9. PI 11 functions alot like PSP9. However because of my video editing interest and web interest PI does far better then PSP. Then to top it off, I can open any of my PSP Projects in PI. So anything that I have created in PSP, I can modify it in PI and apply it towards my videos...

So I guess keep on trying if you are really interested in the programs..

Regards

Ron P.

[dummy]

>>cannot get URL from push file<

the company that does not provide what is advertised is wrong no matter what the spin.

the download .exe file is 88 meg .. & while it down loaded at a snails pace it did down load .. the tools promised will not even begin to download.

no defense for taking money & not providing what is promised. .

. they should admit in their advertising that they 'wish' they offered the advertised features.