DOWNLOAD PROBLEMS

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dablan

DOWNLOAD PROBLEMS

Post by dablan »

Ok, so maybe I'm going nuts, but Ulead does not make this process easy.

First, I download a trial. Install, and find that I need the patches to get the full working version I need (for DVD-A disc creation). I get the patches, only to find that you can't upgrade the trial. Fine. I buy a license. But, I still can't upgrade a trial! Have a license turns off the time clock, but the computer still sees the software as a trial.

Obviously, I need uninstall this and install a "real" version. But guess what my $99 got me? A license code that the ULead website doesn't accept. So, I'm out the $$$ and have no install version - and there seems to be nothing on the ULead site about downloading the full version.
Perhaps I missed it, but any links are appreciated.

D
heinz-oz

Post by heinz-oz »

When you got your notification with your license number you should have also downloaded the full version from the link provided. These links are only active for a certain period of time. receiving a license from ULEAD does not automatically register you as a user. You need to do that separately, AFAIK.

Contact customer support, not tech support, from the Ulead website and explain your predicament in a polite and concise manner. I'm sure they will issue you another download link.

This is clearly a source of confusion. There are license keys, activation keys and serial numbers. You register your software with the serial number.
dablan

Post by dablan »

Thanks Heinz,
the only link is to extra components, unfortunately. I've already sent tech support an email.

Thank you for the tips.
Dan
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