Ulead has hit rock bottom with PI11!

[Tommy]

I can not contact the tech support the 'usual' way as it requires product registration. I can not log onto my account to get to my registered products. I can not register for the second time for the same serial.

I have tried many public addresses form Ulead's site and even tried contacting Element 5, but no success (Element 5 replied).

Yes, ISPs ignore Ulead.

Currently I serously consider switching from PI and VS to software by another company. It may be not as good, but it's not all that matters.

X.

I had a similar problem trying to register to this forum. I use AOL and after submitting the registration info, could never get the email confirmation. So this forum is littered with four useless member profiles.

I contacted Ulead with the problem and got the (expected) "check your spam filters, etc" even though I explained in my trouble report I had already done that.

Anyway, I got a Google Gmail account and registered here in about a minute. So there does seem to be an issue between Ulead and AOL. Neither seem to care.

This is because AOL block Ulead mail directly.

[PDMan]

This is pertaining to the crashing problem PDMan has:

I have had this very same problem. What I found out was that PhotoImpact looks for two things on your system. A compatible printer and an internet connection. If you don't have a printer default setting that Photoimpact likes then you get exactly as you described. I had two computers networked, one with PhotoImpact installed and other computer had the printer connected to it. My work around was that I had to give Windows XP on the computer with PhotoImpact a default printer other than my networked printer, such as Microsoft Office Document Image Writer as my default printer. This worked. When I wanted to print I would have to use the drop down box in the Print Settings of PhotoImpact to switch to my networked printer everytime I wanted to print a copy. Not a big deal. One other thing I had also found that if I have my internet connection turned off then Photoimpact tended to crash. I had to uncheck "Check Uleads Web Site option in "File - Preferences - General".

Hope that helps.

Merry Christmas

Thanks for the help. I am using a networked printer as my default printer, but I would think it is a compatible printer. It's an HP Laserjet that I have never had any issues with in the past. Also, we are on a corporate WAN with a hot Internet connection at all times.

It's the weirdest thing. Sometimes it will just crash and burn for absolutley no reason. I can be in the middle of working on a graphic and get called away from my desk. I come back a couple of minutes later and it's crashed. Makes no sense at all -- it's like it's timing out or something.