From an NLE systems integrator regarding tech support.

[ploggy]

ulead used to have a techinical support phone number but it is temporarily unavailable perhaps due to the recent changes in the company.

http://www.ulead.com/aboutulead/press.htm

hopefully they can get it back soon....

[p+ssed]

Thanks for the reply.

I don't see how it could be the drive subsystem's fault. This is a U320 RAID-0, capable of sustaining 100MB/sec of video stream playback. If it was a SATA RAID, you might have a point, since SATA RAIDs are not capable of sustaining high data rates when the drives fill up.

Besides - I normally use the IDE system drive for encoding the files, and I've never had a problem. I used the RAID to test whether there was a problem (like a DMA fault) with the IDE drive.

Again - thanks. And have a Happy Thanksgiving.

[sjj1805]

Still not sure if you are in the USA or elsewhere but there is a list of technical support phone numbers for various parts of the world here:-
http://www.ulead.co.uk/tech/techsupport.htm

Bear in mind though they look a bit expensive
Support by Phone

* UK or Europe users (English only) please call:
0905 619 0 619
(£0.60 per minute, Monday to Friday, 9:30am to 6:00pm)

PC Helpdesk Austria
0900 - 400 717
euro 1,56 p/m

PC Helpdesk Belgium
0903 99017
euro 1, 11 p/m

PC Helpdesk Netherlands
0900 - 2060606
euro 0,80 p/m

PC Helpdesk Spain
807 505 598
euro 0,94 p/m

PC Helpdesk Italy
899-111 005
euro 1,29 p/m

PC Helpdesk Switzerland
0900-789715
Chf 2,13 p/m

PC Helpdesk France
0899 650109
euro 1.349 + 0.34 p