I am having the problem of my comp freezing completely shortly after I begin the burning process. This problem has happened with any version of Video Studio and that is why I have not continued use before. I decided to try the newer version (9) but get the same thing.
Anyone have any ideas what would cause this freezing?
Computer freezing up during recording
Moderator: Ken Berry
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daddyd
Not sure how much more you might need to know. I can edit and set up my entire movie ready to burn, then I click on the create disk and go thru all those steps as needed. Once it gets to the burn I click burn and I can see where it says "converting videos". After about 30 seconds to a minute later, my entire comp has frozen up and I have to reboot.
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Trevor Andrew
Hi daddyd
Have you read the recommended procedure from the top post.
http://phpbb.ulead.com.tw/EN/viewtopic. ... 40b71e7176
After editing are you doing Share Create video File?
Then using this file to Share Create Disc.
Going to share create disc from the edited timeline has caused many problems before.
Trevor
Have you read the recommended procedure from the top post.
http://phpbb.ulead.com.tw/EN/viewtopic. ... 40b71e7176
After editing are you doing Share Create video File?
Then using this file to Share Create Disc.
Going to share create disc from the edited timeline has caused many problems before.
Trevor
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daddyd
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RichardB
- Posts: 21
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daddyd
I have a HP with P4, 1.50Ghz, 512 mb ram and two hard drives, one 40 gigs and the second is 120 gigs. My operating system is XP.
I am trying to put together a wedding video so I have combined video and jpegs along with music. The entire thing runs about 4o minutes.
I agree it might be my system but was curious if anyone knew what I might do to get it working right. It freezes up on burning, creating file and even in preview. I have had this problem with every version from Video Studio 6 all the way to 9.
I do hope someone can help me correct this problem. I was so looking forward to giving my daughter a well made dvd of her wedding.
I am trying to put together a wedding video so I have combined video and jpegs along with music. The entire thing runs about 4o minutes.
I agree it might be my system but was curious if anyone knew what I might do to get it working right. It freezes up on burning, creating file and even in preview. I have had this problem with every version from Video Studio 6 all the way to 9.
I do hope someone can help me correct this problem. I was so looking forward to giving my daughter a well made dvd of her wedding.
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cmdralpha
2 new computer systems Video Studio 9 is totally UNreliable
Well being a number one fan of Ulead for years, I am amazed that I have found Videosudio ver ( with the new updates) totally unreluable and full of bad codes. The error message run the A-Z catagories.
New systems
32 bit dual core AMD cpu's
dual SLI graphics cards
Full memory on both systems
63 bit system runing windows X P Pro 64 nit
Dual core AMD cpu's
Dual SLI graphics cards running SLI mode
Full memory
I have been working with tech support for many weeks on these MAJOR URGENT ISSUES to get to work and accomplish our Productions.
PLEASE NOTE vidoeStudio ver 6 HAS NAVER FAILED.
Important point, to NOTE windows x p Pro Fails to work with dual Core, this is according to Micrsoft's website. SO No all Issues have been with Ulead.
now the sreen captures of the failures. WHy bother doing this? Support claims, just re-instalign video Studio V 9 will clear all issues, after these many weeks and many techintions working on this Problem, We have NOT been able to get Ulead's vidoestudio Ver 9 tp accomplish BURNING A DVD OR CD with major errors.
on the 64 bit system was able to burn ONE DVD. that took 18 hrs to burn in that process, unacceptable.
Ulead's final email was to contact Ulead customer services for refund.
I never bought any Ulead products just to get a refund because it DOES NOT FUNCTION AS ADVERTISED
I have asked for weeks, how long does it take to BURN a dvd. Never Ever Got any replies.
Saddly a free software works that came with the scanner, burns DVD's in 12 minutes or less.
Errors found
1) Convert step got some problems! (4101) Ulead VideoStudio POP up.
2)Ulead VideoStudio has encountered a problem and needs to close. We are sory for the inconvenience. Please tell Micrsoft about this problem. ect.ect. ect.
3) Odd codes pop up with the mouse button over items example: DV-toDVD Wizard (Capt,u!!) appears
4)Ulead VidseoStudio Movie Wisard- Untitled library- mouse button over oening the folder (>eOWAi) something like that
5) other times it opens a BLANK screen pop up saying on top left side Ulead VideoStudio Movie Wizard
6)a pop up apears under screen Movie Wizard ( Quic,u!!) when it displays the 3 selections of DV-to DVD Wizard, Movie Wizard, and VideoStudio Editor
7)End Program- Ulead VideoStudio Movie Wizard- This program is not responding. To return to windows and check the status of this program click cancel.
Ulead VideoStudio 9.0 NOt Resdponding, refused to close and shows in task manager 8 UleadVideostudio 9.0 running and 2 MM-Ulead Videostudio 9.0 Not responding. We only have ONE open.
9) Yes we do have screen captures of everything mentioned and Sent that to support. Support is dead slow getting back to us and does not offer realtime online support or chap suppport. I see this a MAJOR customer support failure.
10) Yes did follow all the great DVD tutorials, but none worked with this broken software.
11) we have followed all of Ulead's technical guidelines to resolve these issues, and even Replacewd these new machines entirely. It made no differences.
Ulead has lost all credivilty by not providing customer REAL TIME support. It is unfortunate that Uluead, our number one company the we have trusted for so many years has been missmanaged and poorly equiped to fix it's major software problems, and simply states to go to customer services for a refund, IS not the Ulead I remember. Our Broadcasting comapny will no longer mention Ulead to customers as a reliable and trustworthy company that stands behing it's products.
I am thankful fo rthe many years of great products we have used. But The past does not compete in today's market.
I am repling to this issue in the forum because of badly writen and poorly designed software that does not work witrhout continual errors poping up, on brand new technilogies and Microsoft's operating system in any RELIABLE or productive maner.
And the lost of customer support, live, chat, email or phone NOT availablewith working solutions to address their major "fatal Errors" that VideoStudio 9.0 genarates. On a Personal Note, I am very displeased at the attitude change at Ulead, who would rather just give you a refund.
Denis G La Bine, President Gnn Broadcasting.
We will gladely submit the emails from Ulead we have recieved should anyone have need of this.
New systems
32 bit dual core AMD cpu's
dual SLI graphics cards
Full memory on both systems
63 bit system runing windows X P Pro 64 nit
Dual core AMD cpu's
Dual SLI graphics cards running SLI mode
Full memory
I have been working with tech support for many weeks on these MAJOR URGENT ISSUES to get to work and accomplish our Productions.
PLEASE NOTE vidoeStudio ver 6 HAS NAVER FAILED.
Important point, to NOTE windows x p Pro Fails to work with dual Core, this is according to Micrsoft's website. SO No all Issues have been with Ulead.
now the sreen captures of the failures. WHy bother doing this? Support claims, just re-instalign video Studio V 9 will clear all issues, after these many weeks and many techintions working on this Problem, We have NOT been able to get Ulead's vidoestudio Ver 9 tp accomplish BURNING A DVD OR CD with major errors.
on the 64 bit system was able to burn ONE DVD. that took 18 hrs to burn in that process, unacceptable.
Ulead's final email was to contact Ulead customer services for refund.
I never bought any Ulead products just to get a refund because it DOES NOT FUNCTION AS ADVERTISED
I have asked for weeks, how long does it take to BURN a dvd. Never Ever Got any replies.
Saddly a free software works that came with the scanner, burns DVD's in 12 minutes or less.
Errors found
1) Convert step got some problems! (4101) Ulead VideoStudio POP up.
2)Ulead VideoStudio has encountered a problem and needs to close. We are sory for the inconvenience. Please tell Micrsoft about this problem. ect.ect. ect.
3) Odd codes pop up with the mouse button over items example: DV-toDVD Wizard (Capt,u!!) appears
4)Ulead VidseoStudio Movie Wisard- Untitled library- mouse button over oening the folder (>eOWAi) something like that
5) other times it opens a BLANK screen pop up saying on top left side Ulead VideoStudio Movie Wizard
6)a pop up apears under screen Movie Wizard ( Quic,u!!) when it displays the 3 selections of DV-to DVD Wizard, Movie Wizard, and VideoStudio Editor
7)End Program- Ulead VideoStudio Movie Wizard- This program is not responding. To return to windows and check the status of this program click cancel.
Ulead VideoStudio 9.0 NOt Resdponding, refused to close and shows in task manager 8 UleadVideostudio 9.0 running and 2 MM-Ulead Videostudio 9.0 Not responding. We only have ONE open.9) Yes we do have screen captures of everything mentioned and Sent that to support. Support is dead slow getting back to us and does not offer realtime online support or chap suppport. I see this a MAJOR customer support failure.
10) Yes did follow all the great DVD tutorials, but none worked with this broken software.
11) we have followed all of Ulead's technical guidelines to resolve these issues, and even Replacewd these new machines entirely. It made no differences.
Ulead has lost all credivilty by not providing customer REAL TIME support. It is unfortunate that Uluead, our number one company the we have trusted for so many years has been missmanaged and poorly equiped to fix it's major software problems, and simply states to go to customer services for a refund, IS not the Ulead I remember. Our Broadcasting comapny will no longer mention Ulead to customers as a reliable and trustworthy company that stands behing it's products.
I am thankful fo rthe many years of great products we have used. But The past does not compete in today's market.
I am repling to this issue in the forum because of badly writen and poorly designed software that does not work witrhout continual errors poping up, on brand new technilogies and Microsoft's operating system in any RELIABLE or productive maner.
And the lost of customer support, live, chat, email or phone NOT availablewith working solutions to address their major "fatal Errors" that VideoStudio 9.0 genarates. On a Personal Note, I am very displeased at the attitude change at Ulead, who would rather just give you a refund.
Denis G La Bine, President Gnn Broadcasting.
We will gladely submit the emails from Ulead we have recieved should anyone have need of this.
Re: Computer freezing up during recording
Sounds like a system problem.daddyd wrote:I am having the problem of my comp freezing completely shortly after I begin the burning process. This problem has happened with any version of Video Studio and that is why I have not continued use before. I decided to try the newer version (9) but get the same thing.
Anyone have any ideas what would cause this freezing?
Have you tried looking at the event viewer? From the start menu, right click on "My Computer" and select "manage". This brings up the computer management window. Click on "Event Viewer" which will then expand to show 3 sub-folders "Application", "Security" and "System".
Look in these folders for things highlighted by a yellow trianglewith a black "!" in it or a red circle with a white "x" in it.
You'll find lots of these, and right clicking on them will reveal further info, which may lead you to the cause of the problem.
Another thing you might do is to check your drives for errors in disk management. (not to be confused with defrag) This will require a reboot for the scan to occur. It's worth doing every now and then just for peace of mind since disk errors can lead to some confusing problems.
JVC GR-DV3000u Panasonic FZ8 VS 7SE Basic - X2
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daddyd
I appreciate all the suggestions from everyone, but so far no luck. I have tried everything and each time I try to create a movie file it freezes up shortly after starting.
I had decided to try creating in sections, such as sound seperate, text seperate, overlay seperate and so on. The only one I was able to complete was the sound file. So I have a soundtrack to my movie but cannot create the movie.
I am really frustrated and confused. Seems like so many people are having great success with Video Studio but I can never seem to create any completed movies with it.
Does anyone have any suggestions of a similar program I might try?
I had decided to try creating in sections, such as sound seperate, text seperate, overlay seperate and so on. The only one I was able to complete was the sound file. So I have a soundtrack to my movie but cannot create the movie.
I am really frustrated and confused. Seems like so many people are having great success with Video Studio but I can never seem to create any completed movies with it.
Does anyone have any suggestions of a similar program I might try?
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Trevor Andrew
Hi daddyd
What are the properties of your video file?
How did you capture them?
Does the problem effect all video files.?
Have you tried using some of the library files to create a new project?
A corrupt video file could stop VS in its tracks.
Have you tried capturing the video again?
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nfortunately I have to agree with others that your problem seems to be a system fault, I can only suggest the standard checks, defrag, apply the system tweaks etc.
As you say (I have tried everything), I assume you have anti virus software and your system is clear.
As the problem is affecting several versions have you tried a clean install of all Ulead products?
Uninstall all ulead products then delete any folders remaining on the operating system.
Clean your operating system and defrag.
Then install VS 9.
Hope you get sorted
Trevor
What are the properties of your video file?
How did you capture them?
Does the problem effect all video files.?
Have you tried using some of the library files to create a new project?
A corrupt video file could stop VS in its tracks.
Have you tried capturing the video again?
-------------------------------------------------------
nfortunately I have to agree with others that your problem seems to be a system fault, I can only suggest the standard checks, defrag, apply the system tweaks etc.
As you say (I have tried everything), I assume you have anti virus software and your system is clear.
As the problem is affecting several versions have you tried a clean install of all Ulead products?
Uninstall all ulead products then delete any folders remaining on the operating system.
Clean your operating system and defrag.
Then install VS 9.
Hope you get sorted
Trevor
-
daddyd
Well I'm still stumped. I have done everything suggested and still I get the freezing shortly after trying to create the movie. I just don't understand what the problem could be.
Has anyone else had this problem ever? There has to be a reason why my system doesn't run Video Studio right but I just can't find it.
Has anyone else had this problem ever? There has to be a reason why my system doesn't run Video Studio right but I just can't find it.
Hey daddyd!
sorry to hear that you are still having problems, but I would not give up just yet. (especially since it was your girl's wedding!)
I myself have an HP pc, though I've purged it of a lot of what I considered to be unecessary software that HP loads it up with.
Although a 1.5Ghz Pentium would be considered to be a bit slow these days, it should be capable of producing the DVD - it will just take a bit longer, but the output quality will be every bit as good as that produced by a faster machine.
If you want to benefit from the experience of the people on the forum, however, you have to provide as much information as possible on your system and the details of your problems.
You did say that you have read and assimilated the sticky about the "recommended procedure", and that really should be your starting point. It's worth going over that information to the point where it becomes thoroughly familiar. You can make sure that you have the right dma and write-caching settings for your drives, and the right values for the captured and output video properties. Beware of the Video Studio default values! These are commonly not what you want! On a slower machine, it will be more important to shut down all unnecessary processes. You should certainly turn off any antivirus programs and I prefer to isolate my pc` from the net and any local network and turn off the firewall too.
Another thing which sometimes slips thru is a screensaver or power saving setting - for your video work, you need to use an "always on" setting that won't turn off the monitor or drives after some set period of what it considers to be "inactivity".
Other programs loaded on the machine - such as ArcSoft Showbiz, for example, can cause problems.
To return to the specifics of your troubles - you say that the crash happens even when trying to create a video file as per the recommended procedure.
Have you tried creating a small test MPEG2 file - say just a few Mb or even a few tens of Mb? When you do this, do you get the same problem?
If you open "Task Manager" and click on the "performance" tab, you may be able to see what's happening to the pc as it tries to render the file before it locks up or crashes.
You may be able to see the available RAM go down to a very low value, for example.
So, to summarise a rather long and rambling post, if you keep trying and post some more specific info, maybe somebody in the forum will be able to sort it out for you.
My experience is that Video Studio is one of the more stable and capable consumer level video editing programs, and it works well with a good spread of different types of pc's.
Good luck!
sorry to hear that you are still having problems, but I would not give up just yet. (especially since it was your girl's wedding!)
I myself have an HP pc, though I've purged it of a lot of what I considered to be unecessary software that HP loads it up with.
Although a 1.5Ghz Pentium would be considered to be a bit slow these days, it should be capable of producing the DVD - it will just take a bit longer, but the output quality will be every bit as good as that produced by a faster machine.
If you want to benefit from the experience of the people on the forum, however, you have to provide as much information as possible on your system and the details of your problems.
You did say that you have read and assimilated the sticky about the "recommended procedure", and that really should be your starting point. It's worth going over that information to the point where it becomes thoroughly familiar. You can make sure that you have the right dma and write-caching settings for your drives, and the right values for the captured and output video properties. Beware of the Video Studio default values! These are commonly not what you want! On a slower machine, it will be more important to shut down all unnecessary processes. You should certainly turn off any antivirus programs and I prefer to isolate my pc` from the net and any local network and turn off the firewall too.
Another thing which sometimes slips thru is a screensaver or power saving setting - for your video work, you need to use an "always on" setting that won't turn off the monitor or drives after some set period of what it considers to be "inactivity".
Other programs loaded on the machine - such as ArcSoft Showbiz, for example, can cause problems.
To return to the specifics of your troubles - you say that the crash happens even when trying to create a video file as per the recommended procedure.
Have you tried creating a small test MPEG2 file - say just a few Mb or even a few tens of Mb? When you do this, do you get the same problem?
If you open "Task Manager" and click on the "performance" tab, you may be able to see what's happening to the pc as it tries to render the file before it locks up or crashes.
You may be able to see the available RAM go down to a very low value, for example.
So, to summarise a rather long and rambling post, if you keep trying and post some more specific info, maybe somebody in the forum will be able to sort it out for you.
My experience is that Video Studio is one of the more stable and capable consumer level video editing programs, and it works well with a good spread of different types of pc's.
Good luck!
JVC GR-DV3000u Panasonic FZ8 VS 7SE Basic - X2
-
daddyd
Ok I have tried everything suggested so far. As far as being connected to the internet, I have a cable connection but have tried creating my movie with the modem unplugged. I have also shut down everything the task manager would allow and made Video Studio a high priority. No luck.
My movie properties when creating are as follows:
NTSC non-drop frame (30 fps)
Microsoft AVI files
24 Bits, 320 x 240, 30 fps
Frame-based
Uncompressed
PCM, 48.000 kHz, 16 Bit, Stereo
I am using 9 on a trial basis but if I cannot get it to work right, I cannot see investing that much money for this product. I am so frustrated. There has to be a reason why my comp constantly freezes up during playback, creating and burning. So far nothing suggested has been the answer. I appreciate all of you trying to help me locate the problem so far. Does anyone have any other ideas? Please help!
My movie properties when creating are as follows:
NTSC non-drop frame (30 fps)
Microsoft AVI files
24 Bits, 320 x 240, 30 fps
Frame-based
Uncompressed
PCM, 48.000 kHz, 16 Bit, Stereo
I am using 9 on a trial basis but if I cannot get it to work right, I cannot see investing that much money for this product. I am so frustrated. There has to be a reason why my comp constantly freezes up during playback, creating and burning. So far nothing suggested has been the answer. I appreciate all of you trying to help me locate the problem so far. Does anyone have any other ideas? Please help!