Data Gathering For Recurring PhotoImpact 11 Problems

[2log]

Since the release of PhotoImpact 11, there have been a number of problems reported by users. I have filtered the common ones and the potential bugs. I have actually simulated this and tried to duplicate the listed problems but my PI11 works fine. So in hopes of gathering data that could solve the problem, I would like to request the cooperation of you users to contribute in looking for the cause of these problems in hopes of generating fixes for these:

1. "Invoke Options dialog box is checked but the "Image Optimizer (Options)" screen does not show when you click save.

2. Screen Capture problem
*The Screen Capture setup screen will not display. When selected from File/Screen Capture, it says it's Loading Screen Capture Component.

3. The Text Tool is not working properly. Usually, the keys' "e", "n" and "s" do not work.

4. "Save As" doesn't work.

5. The Attributes toolbar icons missing.

6. If you open PhotoImpact via double clicking on an associated image file or via the edit function in Photo Explorer, the software crashes and will not load.

*Note: Please do not post new complaints on this thread. The purpose of this discussion is to gather information only. If you think you've discovered a bug or feel that your problem should be included on this list, post your comment or complaint on the proper thread. There is a discussion for that as well. We will be the ones to determine if it should be included on the list or not.

To start off this discussion, you can fill up the following:

Problems you are experiencing:
CPU (Processor):
Memory (RAM):
Display Card:
Hard Disk Free Space:
Installer type/filename:
Operating System:
Windows Region Settings:
Last time you ran Windows Update:
Date when you purchased and installed PhotoImpact:
File Type/Size you are working on:

*Note: Although The amount of information you can contribute on this forum is limited, It will go a long way in helping us determine the root cause of these problems. If you want to help more, examining your pc's system information can help in a thorough investigation. However, this information is much too valuable and confidential for you to simply post on the web. Contact the Ulead Technical Support on how you can contribute this way.

Thanks to everyone for your contribution.

[2log]

Sample contribution:

Problems you are experiencing: 1, 3
CPU (Processor): P4 3.0G~3.8G
Memory (RAM): 1G+
Display Card: Asus Extreme AX 700 Pro
Hard Disk Free Space: C:30 Gb NTFS
Installer type/filename: Trial download/pi11_tbyb_e_uk.exe
Operating System: WinXP Pro - SP2
Windows Region Settings: English - UK
Last time you ran Windows Update: 10/21/2005
Date when you purchased and installed PhotoImpact:
File Type/Size you are working on: TIFF/50MB, JPEG/49kb (for problem 1) and any file type for problem 3

*If you could, share your screenshots as well.

[JAKE]

Problems I am experiencing: 1, 4
CPU (Processor): P4 3.06G - hyperthreading disabled
Memory (RAM): 768 RDRAM (Rambus)
Display Card: ATI Radeon 850XL
Hard Disk Free Space: C:45 Gb NTFS
Installer type/filename: Upgrade CD
Operating System: WinXP Home - SP1
Windows Region Settings: English - US
Last time you ran Windows Update: 10/18/2005
File Type/Size you are working on: tried with .jpg, .gif, .tiff, .bmp for both problems.

[swampy]

Problems I am experiencing: 3 no e, n, s
CPU (Processor): dual xeon 2.6 - hyperthreading
Memory (RAM): 2gb
Display Card: nvida 6600
Hard Disk Free Space: C:40 Gb NTFS
Installer type/filename: Trial download/pi11_tbyb_e_uk.exe
Operating System: WinXP pro
Windows Region Settings: English - GB
Last time you ran Windows Update: 28/10/2005
File Type/Size you are working on: tried with .jpg, .gif, .tiff, .bmp

[Xyzzy2]

Problems you are experiencing: 2, 5
CPU (Processor): Pentium 540J (3.2GHz, 800FSB, HT)
Memory (RAM): 1GB
Display Card: ATI X300SE
Hard Disk Free Space: system ~700MB, Ulead install ~1.5GB
Installer type/filename: ESD,UPG/pi11_e.exe
Operating System: Windows XP Home SP2
Windows Region Settings: Poland
Last time you ran Windows Update: download via automatic update, 9.XI.2005
Date when you purchased and installed PhotoImpact: 24.XI.2005
File Type/Size you are working on: MRF (~8MB), JPG (~2MB), UFO (~10MB)

Seems I've made some tough decisions

As for 2. After a few seconds of "Screen capture component loading" i get windows dialog "Server is busy. Cannot complete this task because program is busy. Click Switch To button to activate busy program and remove problem." and buttons Switch To, Retry and Cancel. After pressing Switch To I get normal screen capture config window. All subsequent calls to the window in the same PI session have no problems.

As for 5. Happens quite rarely.

The problems with startup and paint tools sticking to edge of canvas also should be reported.
Also I think the problems with crashes on loading and capture are someway related, as users reported PI crashes on loading .fio components and scapx.exe (screen capture config component) also has problems when opening .fio files.
Also some ppl have apparenty problems with PI crashing when idle or for no apparent reason, while working with it.

IMO users also should report all TSR programs.

X.

[Paintjob]

Windows XP (service pack 2) download all updates
AMD Athlon 2.8ghz
512mb DDR ram
20gb free hard drive space

To simulate fault:

• Download & upgrade PI 10 to version 11
• Attempt and fail several times to use 'smart download', then give up.
• Open a new page and try the text tool
• Attempt to apply text styles to the written text & find it doesn't work properly, before applying the chosen style. Find then you can't alter that style so have to write new text.
• Experience 1st software fault
• Re-start program
• Find then that the ENS letters have ceased to function
• Get told that switching to the Basic workspace and back clears the fault, temporarily.

Is this any help?

[alan927]

I'm frustrated with the Multivision filter in PI11. It worked great in 10, but is very buggy in 11.

When I go into multivision and specify "Symmetric" with 21 facets, the small preview looks correct. Then, when I hit "OK" and it updates the main picture, it only gives me 3 facets! Click undo, try again, same thing. Click undo, try to go into multivision again but the dialog box disappears! The only way to get the dialog on the screen again is to close PI and restart it.

I'm reverting back to 10 for now as it is much more stable. I hope Ulead puts out a patch soon!

- Alan927

[Paintjob]

AMD athlon 2.8ghz 512mb DDR ram.

About my PC. Its defragged regularly, has all Windows updates, I use Registry Mechanic to clean the system, and I use Nortons IS and Microsoft Anti-spyware to check for viruses etc. My PC is well maintained.

I have now un-installed PI 11 and cleaned up the installation with Registry mechanic, and re-installed PI 11. By some miracle PI lost the ENS letters error (temporarily), but regained it on re-start. I have gained the addition of the 'Ulead auto-detector' on the task bar, which wasn't there before.

The text tool & styles feature has many faults, and its frustrating to try using styles or type letters which may or may not work. Because security is such a big issue now, I think that some features aren't being installed correctly & conflict with how my PC works. How can this be resolved?

[caw1911]

eperiencing big problems with the text tool on upgrading from PI10 to PI 11. The e, n and s keys do not work, in addition the the s key selects text during text entry. I have installed PI11 on both my computers one Celerion with XP, the other XP professional with Athelon processor. The problem is common in both to the extent I have had to revert to PI10

Thank You for starting this thread, Any help appreciated

John

[WW]

Problems you are experiencing:

3. Text editor: "e" doesn't work at all; "s" forces me to quit the editor

Additonally -
(a) Having problems retaining the correct file associations

(b) I've "lost" the contents of the libraries and galleries 3 or 4 times, and had problems getting them re-installed.

CPU (Processor):AMD64 3700
Memory (RAM): 1Gb
Display Card: nVidia
Hard Disk Free Space: 250Gb+
Installer type/filename: Upgrade CD (upgrade from v8)
Operating System: Windows Xp SP2 + all updates
Windows Region Settings: English UK
Last time you ran Windows Update: Automatically/frequently
Date when you purchased and installed PhotoImpact: about 1 week ago
File Type/Size you are working on: JPEG, mostly 2.5 - 3.5 Mb

Post edited to remove a "problem" which wasn't (when I found out what I was doing wrong!) and to add the file association retention problem which has only just started to become an issue for me.

[dougfronz]

I have been assigned case #31264



Problems you are experiencing: 1, 4, 6
CPU (Processor): P4 2.8 Ghz
Memory (RAM): 1G+
Display Card: nVidia GeForce FX 5200
Hard Disk Free Space: C:90 Gb NTFS
Installer type/filename: upgrade CD
Operating System: WinXP Pro - SP2
Windows Region Settings: English
Last time you ran Windows Update: 4/5/2006
Date when you purchased and installed PhotoImpact: October 2005
File Type/Size you are working on: All files affected; tested on jpeg, tiff, raw, ufo, bmp

I have reinstalled several times following the strictest protocol.
After reading over other posts, it seems that we have all used upgrade CD or trial versions. Is there anything to this???

Doug


*If you could, share your screenshots as well.

[escp99]

Here's a fix to the "Save As" bug:
http://www.explorecommerce.com/members/ ... sp?ID=9766