Hi Brian,
Thank you for inquiring to my post. The transcoding takes place immediately after capture (USV8) of either MPEG1 or 2 and is part of the capture process just prior to USV8 creating the MPEG file ready for editing. It's limited to 2000 frames and is a pain. USV5 doesn't do this.
I've tried various settings to get around it, but alas USV8 keeps doing it.
My ISP is very good and have placed the IP's for Ulead.com.tw into their white list so I and other customers will now receive emails. It was an immediate response, but I suppose it helps to have worked for them and know the system along with the person on the abuse desk........
I feel Ulead, being WELL aware of the problem, are bloody minded in their ignorance. Not many users would understand the fine print at the bottom of the support page, or just what to do about it if they did. Ulead would be far better to accept that a less problematic email would probably suit all customers, but this might have the effect of increasing the number of happy users after they've finally got support. It seems like Ulead aren't working towards this end by continuing to use a flawed support system.
If a business were attempting to sell their products, with a problematic email, they'd miss out on sales. As it is, Ulead have already sold the product (NOTE-not using the problematic email), but continue to use the problematic email for support. It's unconscionable!
This is just one knowledable support persons view and I'm now happier for the telling

and I hope you're more enlightened after the listening

. It's very nice that you attempted to defend their actions.
I've seen your name on several posts and hope that you'll be able to assist me in some way with the AVI problem I have? I've got another post, if you could spare the time it'd be appreciated. All information is very gratefully received. See here:
http://phpbb.ulead.com.tw/EN/viewtopic.php?p=4472#4472