Ulead Password

[vrv]

For some unknown reason my password no longer works when entering the ulead site to log on - i tried the "forgot password" (i didn't forget it) I entered my email address and the next page up said i would be getting my password. Does anyone know how many days or weeks before I get a password sent. There are many other frustrating things about the Ulead web site which makes it just about the worst site I have ever had to deal with in my 25 years of computing. I hope some day they will totally revamp the site. For example - there is absolutly no way to contact anyone via email, fax etc., concerning anything unless you can log in. I can't tell you how many hours I have spent to try to get into the site to access MY own information. There are no icons to describe the contempt I feel for this companys web site.

[Trevor Andrew]

cool it

calm down

Manana

What ever will be will be

But don't get upset.

Contacting Ulead, look at thr Read-Me file on the installation disc/file

[BrianCee]

In order to see if I could assist you I just tried to log in and received the following message :-
.

Thank you for your visiting Ulead Member service.

For security reasons, we reset our customers' password from time to time. The temporary password will be sent to your email address: #######@#####.com. Please be informed that you will be asked to change the password immediately after you sign in to the Ulead Member center with the temporary password.

Thanks for your cooperation!

Ulead Member Service

I haven't received the new password - so we'll see how long my new one takes

You can give Ulead your comments on their website from this page :-
http://www.ulead.com/aboutulead/contact.htm

you do not need to log-in to do that

[BrianCee]

OK - new password arrived and worked - took about 10 minutes to arrive


have you checked any 'Spam ', 'Junk' or 'Bulk' folders on your e-mail programme - some ISPs see e-mails from Ulead as spam and direct them to junk folders