!!!!!!! HELP HELP HELP !!!!!!!!

[ginger]

DVD MV 4 JUST KEEPS ON CRASHING.... now the funny thing is it worked perfectly first time i used it now it just keeps on crashing,,, (completley turns the machine off and re starts).. and occashionaly i get a error saying it has encounterd a problem... PLEASE CAN SOMEONE help...... totally gutted cos i love this software so easy to use.

[heinz-oz]

Sounds more like a WINDOWS installation gone heywire. To get to the bottom of this, please give us something to work with, like OS, system spec's etc.

[DVDDoug]

What are you doing when it crashes?

Maybe you've got some bad video files??? All of my problems have been caused by corrupted (or non-compliant?) video files. I've had "freezing" when trying to load a file. I've had crashes when previewing a file for editing. But, only with particular files which are somehow "bad", although they generally play OK with Windows Media Player...

[keithm]

have you installed the updates for MF4? Also have a look in preferences where MF4 is storing it's temp files and then clear out that directory - a corrupt temp file can cause problems.

[gfinio]

I am not by any means very knowledgeable on this; however, in the past I had similar issues with different similar programs. I was told that I couldn't have more than one type of program for video editing/burning/capturing on my PC otherwise conflicts occur and so does system crashes. Once I uninstalled the other programs, the problem was fixed. Maybe this is helpful, maybe not.

[Russell]

I have the same problem with MovieFactory 3, after the burn to disk page, the PC turns off after approx 5 minutes (20%) into the coversion process. Did you ever solve this problem?? I installed the software and the project file onto a second PC I have and it produced an "error shuting programme down" message at about the same point.

Both machines run under XP (one home ED and the other XP professional)

I had 128 MB of RAM which I increased to 512 with no improvement.

This is driving me nuts!!! Help anyone please.

Yes, I've installed the patches

[heinz-oz]

I am not by any means very knowledgeable on this; however, in the past I had similar issues with different similar programs. I was told that I couldn't have more than one type of program for video editing/burning/capturing on my PC otherwise conflicts occur and so does system crashes. Once I uninstalled the other programs, the problem was fixed. Maybe this is helpful, maybe not.

I have 2 versions of MediaStudioPro, two versions of DVD MovieFactory and one version of VideoStudio installed, plus a few image editing programs and NeroDigital installed. I have no such issues.