"save as" doesn't work - FIXED!!!

[heinz-oz]

How do they know it's a problem. Because you and maybe two other people say so? I certainly have not, neither do any of the other regular participants here. Some big problem it must be.

I know this doesn't help you and I'm sorry I don't have a fix for you. Just wanted to put it back into perspective.

[JAKE]

You're a moron. If you bothered to read the various posts on this problem you would realize its a problem. The Ulead tech I corresponded to admitted to me it was a problem for a number of users and that Ulead was not working on a fix. And, if only a few people are reporting the same problem on this pathetic little tech site, and you know anything about commercial software problems (which you clearly don't) you'd know that the issue is more widespread. So, if you don't have anything constructive to add, other than your ignorant comment, just be quiet.

[barbinnh]

How do they know it's a problem. Because you and maybe two other people say so? I certainly have not, neither do any of the other regular participants here. Some big problem it must be.

I am using PI 10 and this problem started about 2 months after I installed the program. The Save As will eventually come up, but it takes about 30 seconds (I have counted) - I tried cleaning up the computer and defrag, etc. but nothing helped. I guess it is not my computer. I use WXP SP2, PI 10. Where do I go to tell Ulead that this is a problem. I think this may be more of a problem and we realize because I initially thought it was just my computer so I did not bother to say anything.

Barb in NH

[keenart]

Okay GUYS No backbiting.

The Save As bug is a frequent problem for a small minority of users, and not the vast majority. Look for the fix in the PI12 Update.

Send your complaints to Tech support; stop using the Forum for a personal Soap Box Oration. This is a place for fixing problems that can be fixed, and if any of us knew a solution, we would have made a Post. That includes all of us, morons or not. And your Advice to heinze is good advise for you as well, Give It Up!

I reiterate, take your complaints to Tech Support, whether they fix the problem or not that is what they are there for.

[KingAcid23]

Well some people did not realize one thing. The fact, that only some users report about this problem does never show, how many people really have this problem. I suppose, that many people are having this error, but they dont have time to search and solve this problem.

I think, Ulead has no interest to fix it. They are to busy with starting new releases with new great bugs. The old versions are stable, i had never a problem with one of them. But the new releases ...

There is only one way to fix this problem. Dont buy PI anymore

[J_fike]

Buying version 12 because version 11 has a "save as" problem?

I drew the line at version 11 and the "Smart Download" problem. Yes, Ulead Tech support was aware of the problem and yes, they haven't fixed it. Even though I downloaded manually the content, I still get messages for some missing content that smart download identifies (but can't download and install.)

I come back here now and again to see if they have fixed anything, but it appears that most fixes require paying for an update.

[JAKE]

You mean to tell me that Ulead has a fix for this problem, will not release a patch for it to legitimate purchasers of PI 11, and are making us purchase an upgrade to PI 12 to get the software to work as it was intended? That's beyond outrageous. I think its illegal. At least here in the US, I believe that violates state and federal consumer protection laws. I'll be making some phone calls on Monday to the FTC and the state Consuner Protection Agency enforcement division.

[Ron P.]

You mean to tell me that Ulead has a fix for this problem, will not release a patch for it to legitimate purchasers of PI 11, and are making us purchase an upgrade to PI 12 to get the software to work as it was intended? That's beyond outrageous. I think its illegal. At least here in the US, I believe that violates state and federal consumer protection laws. I'll be making some phone calls on Monday to the FTC and the state Consuner Protection Agency enforcement division.

I think you mis-interpreted where ever you got that information. I think you are referring to Keenart's blurb about looking for the fix in PI-12 update. That is nothing more then saying that Ulead might have it fixed by then. Not that they already have a fix. If Ulead had a fix for a bug, then it would most certainly have been released. Mis-information is only practiced by politicians that have a personal or hidden agenda. Please do not start this practice here.

Ron P.

[JAKE]

You mean to tell me that Ulead has a fix for this problem, will not release a patch for it to legitimate purchasers of PI 11, and are making us purchase an upgrade to PI 12 to get the software to work as it was intended? That's beyond outrageous. I think its illegal. At least here in the US, I believe that violates state and federal consumer protection laws. I'll be making some phone calls on Monday to the FTC and the state Consuner Protection Agency enforcement division.

I think you mis-interpreted where ever you got that information. I think you are referring to Keenart's blurb about looking for the fix in PI-12 update. That is nothing more then saying that Ulead might have it fixed by then. Not that they already have a fix. If Ulead had a fix for a bug, then it would most certainly have been released. Mis-information is only practiced by politicians that have a personal or hidden agenda. Please do not start this practice here.



Ron P.

Please inform me how exactly you know what Keenart was saying unless you're a mind reader. He said what he said, I quote his post: "Look for the fix in the PI12 Update." Not that there might be a fix. "Look for the fix." If there is a fix it should be provided to purchasers of PI 11. Don't you agree that simple fairness requires that? You're the one engaging in speculation and misinformation.

And with regard to your statement:.

"If Ulead had a fix for a bug, then it would most certainly have been released."

I've got a bridge in Brooklyn you might be interested in buying.

[Ron P.]

No, don't think so Jake..

I'm just submitting my interpretation. I've read enought of Keenart's post to be able to understand them. I don't twist things to suit my own like or dislike. But to be fair about this, let's just wait, I'm sure Keenart will respond and clear it up...

Ron P.

[JAKE]

Fair einough.

[keenart]

Ron is correct! In Addition, I do not work, nor speak for, or represent Ulead in any capacity, other than as a PI user since the programs inception. And, I do not have the problem that you speak of. However, I cannot open my Web Templates without crashing PI. That said, this problem does not occur on my Intel only on my AMD.

In my experience, if there is to be a fix, it is so close to the next release it might be in PI12. Assuming this is not an isolated occurrence caused by Microsoft, Hardware, or other Software that Ulead has no control over.

There are more concerns than can be explained in this Post. However, isolated problems when fixed with a patch can easily cause additional problems for the other regular users who do not have the problem. If this potential exists then many software companies will in the meantime try to figure a way to change the code to overcome the problem. Depending on who or what is causing the problem, this may or may not be possible.

The majority of us who have some experience try very hard to help all of those who are in need of help, which cannot always be accomplished. As I mentioned before, direct your effort towards Customer Service or Tech Support, not the people of this Forum.

[JAKE]

keenart:

Thank you for the clarification. Unfortunately, tech support gave up on the issue long ago. I'm a graphic artist, and although PS CS2 is my primary tool, I've found PI gives me a more efficient workflow for certain tasks. For a professional, tech supprt for his tools are essential. For the hobbiest, not so much I guess. Oh, well, 11 will, unfortunately, be the last version I purschase.

See ya around.

[Xyzzy2]

For a professional, tech supprt for his tools are essential. For the hobbiest, not so much I guess. Oh, well, 11 will, unfortunately, be the last version I purschase.

And that's the point. Because of support, PI is just a toy for hobbyists and no sane professional should rely on it.

X.

[keenart]

Good Advice.

As a Professional artist for 30 years, every other graphic editor I have had has had minor and/or major bugs.

I do not rely on Support, but my intellect instead. If the current program does not work then I go back to the precious version. If that no longer works then I use another editor. If that does not work then I find another program that will. I never put myself in a mindset where I must rely on someone else to keep my tools in working order for me.

As an artist, if my $300 watercolor brush breaks at the ferrule, a new tube of $65 Cobalt Blue turns hard in a week, I use another brush and another color of paint, the same goes for software. I only have time to get the job done by the deadline, and the Editor does not care whether my tools work or not, since he has plenty of talented waiting in the wings to take my position.