I tried to use Video Paint and I received this error.
I get it if trying to load a video or image, create a new project from scratch with default settings, or load one of the VP sample projects.
Nothing seems to work. I searched the other forums and found only 2 references where people posted the question but nobody had an answer. They had also tried reinstalls and updates. I tried on 2 separate computers with the same results. Any ideas?
Video Paint - "Failed to create empty document."
Since no one has suggestions, do any of the MSP experts have any other suggested sites/forums to search for the resolution to this issue.
I have searched with Google.
I have also searched the following forums as well:
ABCDV
Creative Cow
DMN
MUG (Yahoo Groups)
MURC
There are a few very old posts regarding this issue but no resolution for either me or the original poster. Does anyone know of alternative places to search as well?
Suggestions have included increase swapfile size and change the drive/path of the temp files which I have tried.
There was also a reference to the issue many years ago as "Failed to create blank document."
I have contacted Ulead support already but have gotten the stock answer of uninstall, delete files in temp directory, reinstall, only install #3 patch, etc. I did follow their instructions, but to no avail.
Even if you don't know the answer, Some additional places to look would be appreciated.
Since I can reproduce this on 2 separate machines, I find it hard to believe that it is not that uncommon.
Being that I never had a need for Video Paint before i have not discovered this issue until now.
I have searched with Google.
I have also searched the following forums as well:
ABCDV
Creative Cow
DMN
MUG (Yahoo Groups)
MURC
There are a few very old posts regarding this issue but no resolution for either me or the original poster. Does anyone know of alternative places to search as well?
Suggestions have included increase swapfile size and change the drive/path of the temp files which I have tried.
There was also a reference to the issue many years ago as "Failed to create blank document."
I have contacted Ulead support already but have gotten the stock answer of uninstall, delete files in temp directory, reinstall, only install #3 patch, etc. I did follow their instructions, but to no avail.
Even if you don't know the answer, Some additional places to look would be appreciated.
Since I can reproduce this on 2 separate machines, I find it hard to believe that it is not that uncommon.
Being that I never had a need for Video Paint before i have not discovered this issue until now.
Can't help - but if you've searched and not found a solution, perhaps you should ask on those boards instead. There is a certain amount of overlap in users between boards, but nobody minds multiple posts, especially when you point out the various places you've asked.
It's possible that someone has had the problem, and fixed it, after those other questions were asked. Whenever I overcome an obstacle, I don't go searching the archives to see if anyone has asked about it before (well not all the time, anyway).
It's possible that someone has had the problem, and fixed it, after those other questions were asked. Whenever I overcome an obstacle, I don't go searching the archives to see if anyone has asked about it before (well not all the time, anyway).
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MonroePoteet
Here are a few suggestions. The error you're reporting is a generic Microsoft Foundation Class error it produces when it can't 1) create a new CDocument object, 2) create a new CFrame object, 3) create a CDocument object for a file specified on the command line, or 4) find a CDocTemplate for creating these objects. Since the CDocTemplate is usually a compile-time entity, I doubt that's the problem. So, I'd guess either a memory problem, a file specification problem, or a disk / folder access problem. If you aren't having problems with other applications because of limited memory, I'd diagnosis that last two issues.
1) How are you invoking the application? If it's a shortcut, check to make sure there isn't junk at the end of the "Target" Property which might be interpreted as a filename, and make sure the "Start In" path is correct and you have access to it. If you're invoking it by "Open in Associated Program" from Video Editor with a video stream, I'd check for wierd characters in the pathname of your video file (like brackets, quotation marks, or other special characters).
2) Check the TEMP and TMP environment variables, make sure they're set up to a valid folder. If they're a list (separated by semicolons), check each entry. Make sure you have full access to the referenced folders. Check for wierd characters in these (like brackets, etc.)
3) Make sure your User Profile either has blank or a valid pathname in all fields. Make sure you have full access to those folders. Check for wierd characters.
4) Does anyone do Microsoft application development on the systems where you're having problems? If so, I'd check for out-of-date, or development-environment versions of MFC DLLs.
5) See if your disk or folder permissions are restrictive. Try the application from a fully-privileged account (i.e. Administrator) with full access to everything on the disk.
Hope this helps! And Good Luck!
mTp
1) How are you invoking the application? If it's a shortcut, check to make sure there isn't junk at the end of the "Target" Property which might be interpreted as a filename, and make sure the "Start In" path is correct and you have access to it. If you're invoking it by "Open in Associated Program" from Video Editor with a video stream, I'd check for wierd characters in the pathname of your video file (like brackets, quotation marks, or other special characters).
2) Check the TEMP and TMP environment variables, make sure they're set up to a valid folder. If they're a list (separated by semicolons), check each entry. Make sure you have full access to the referenced folders. Check for wierd characters in these (like brackets, etc.)
3) Make sure your User Profile either has blank or a valid pathname in all fields. Make sure you have full access to those folders. Check for wierd characters.
4) Does anyone do Microsoft application development on the systems where you're having problems? If so, I'd check for out-of-date, or development-environment versions of MFC DLLs.
5) See if your disk or folder permissions are restrictive. Try the application from a fully-privileged account (i.e. Administrator) with full access to everything on the disk.
Hope this helps! And Good Luck!
mTp
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MonroePoteet
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v2to8
Don't think it's a .NET issue - I run VP on my system with the Visual Studio .NET development system & other app devs.
Sorry - can't be of more help - just don't want you to go through doing a .NET uninstall and it still not working - though may be worth a try!
Seeing as it's on two different systems though, what are the other hardware & software common factors?
Sorry - can't be of more help - just don't want you to go through doing a .NET uninstall and it still not working - though may be worth a try!
Seeing as it's on two different systems though, what are the other hardware & software common factors?
Well, Here's an update. Tried 1-3 alsoMonroePoteet wrote:Here are a few suggestions. The error you're reporting is a generic Microsoft Foundation Class error it produces when it can't 1) create a new CDocument object, 2) create a new CFrame object, 3) create a CDocument object for a file specified on the command line, or 4) find a CDocTemplate for creating these objects. Since the CDocTemplate is usually a compile-time entity, I doubt that's the problem. So, I'd guess either a memory problem, a file specification problem, or a disk / folder access problem. If you aren't having problems with other applications because of limited memory, I'd diagnosis that last two issues.
1) How are you invoking the application? If it's a shortcut, check to make sure there isn't junk at the end of the "Target" Property which might be interpreted as a filename, and make sure the "Start In" path is correct and you have access to it. If you're invoking it by "Open in Associated Program" from Video Editor with a video stream, I'd check for wierd characters in the pathname of your video file (like brackets, quotation marks, or other special characters).
2) Check the TEMP and TMP environment variables, make sure they're set up to a valid folder. If they're a list (separated by semicolons), check each entry. Make sure you have full access to the referenced folders. Check for wierd characters in these (like brackets, etc.)
3) Make sure your User Profile either has blank or a valid pathname in all fields. Make sure you have full access to those folders. Check for wierd characters.
Hope this helps! And Good Luck!
mTp
1 Went directly to the VPaint file in the Ulead folder. No luck running it from there.
2 Looks OK
3 Looks OK
The MFC stuff is a bit beyond my capabilities to understand but I can follow directions.
Posting on the other forums, I only got a response on the Yahoo MUG-SW. I tried the suggestions with no luck.
The other forums, I got 0 responses.
Ulead Tech Support hasn't bothered to respond back that their stock answer of uninstall and reinstall didn't work. Its been over a week since I responded back to them. Not a good response time for something that is a premium product!
I installed an extra 512MB RAM to boost total to 768MB. Doesn't work.
I finally installed a new hard drive in a removable tray and did a clean install of Windows XP with only the Ulead Studio Quartet software and updates. That works but does not fix the problem of Ulead playing nice with other software.
Between support not getting back to me (with an answer that works and not the standard "Wipe out everything on your hard drive and keep reinstalling") and the posts I see on MUG-SW about the new MSP8 needing to be activated, its not encouraging me to upgrade.
What happens when their servers are down?
What happens if they don't feel like activating anymore?
Where is the 800 number for people to call to activate? With people who would answer the phone?
Is this the policy of the new parent company?
Here's an update.
Original problem not solved. Ulead (lack of) Tech Support was not responsive. Put a DNR sign on them. (Do not resuscitate.)
They replied once with this stock answer which I tried:
Don't you read what you've written already?
Someone at Ulead please give Nelson a cup of coffee.
Wake up Nelson Duay. Wake up Ulead.
I paid a premium price for a premium product and have gotten substandard (actually non-existent) support.
I will not be upgrading to MSP8.
(Fool me once, shame on you. Fool me twice, shame on me)
Are you really surprised no one said they'd switch back with the release of MSP8?
http://www.dmnforums.com/cgi-bin/displa ... 232935.htm
Original problem not solved. Ulead (lack of) Tech Support was not responsive. Put a DNR sign on them. (Do not resuscitate.)
They replied once with this stock answer which I tried:
They never responded back. I wrote them again on the same Ticket # and they posted back the exact same suggestion from a month earlier.Maybe some of the files in your MediaStudio Pro's installed software are not functioning, or one of the file is missing or has been corrupted and need to be replaced. Then please logon as Administrator and try the following suggestions to fix:
1)Purge the temp files in 'C:\Document and settings\[username]\Local setings\Temp' directory
2)Uninstall MSP 7 from control panel Add/Remove programs
3)Please del the folder "Ulead MediaStudio Pro 7" folder in C:\program files\ulead system
4)Install MSP 7 again (and please don't install the MSP 7.01 patch or MSP SP2 patch if you have)
5)Run the MSP 7 SP3 patch that you can download from our website;
http://www.ulead.com/tech/msp/msp_ftp.htm
6)Make sure you have the latest WinXP compliant driver for your VGA card, sound controller and capture device which you can download from the internet.
Please avoid the unnecessary conflict, temporarily turn off all applications includes anti virus, norton utilities, or the other memory resident program and the Internet connection etc. before you run MediaStudio Pro.
Best regards,
-Nelson Duay
Don't you read what you've written already?
Someone at Ulead please give Nelson a cup of coffee.
Wake up Nelson Duay. Wake up Ulead.
I paid a premium price for a premium product and have gotten substandard (actually non-existent) support.
I will not be upgrading to MSP8.
(Fool me once, shame on you. Fool me twice, shame on me)
Are you really surprised no one said they'd switch back with the release of MSP8?
http://www.dmnforums.com/cgi-bin/displa ... 232935.htm