PSP Pro 2023 Ultimate saving issue.

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terrya42
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PSP Pro 2023 Ultimate saving issue.

Post by terrya42 »

I have recently installed 'PSP Pro 2023 Ultimate' after using 'PSP Pro 2018'. I'm having some issues when saving files that I didn't have in 2018. I usually open files by double clicking from the file folder (hardly ever use the file/open menu item).
After opening a file, doing some edits etc. and click Save or Ctrl S (Save, not Save As), it doesn't save over the file in the folder I just opened it from but instead saves a new copy to the last folder I saved any file to, usually unrelated to the file I'm currently using and leaves the file just opened untouched in it's folder. This caused considerable problems until I worked out what was happening as this didn't happen in 2018.
I have had to remember to do a 'Save As' on the very first save and navigate back to the correct folder I just opened the file from and save over the top of the just opened file. After this it then saves subsequent saves to the correct file in the correct location.
Hope I've explained that okay? I've check through settings but can't find anything related to this, and no Idea how stop this from happening so it saves over the just opened file it as previously did in 2018.
Any suggestion would be appreciated, thanks.
sdracup
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Re: PSP Pro 2023 Ultimate saving issue.

Post by sdracup »

Hi, I am having the same problem. I had major issues with the update, and support helped me reinstall 2023. It seemed to be working find, however, it is saving my files in the incorrect directories. First is was saving them to the last folder I saved any file to as you say, but then yesterday it saved it to a directory I had not saved anything to. The only reason I knew this was in the correct directory, my file was not showing my recent updates. I then had to search my system to find the file, and move it to the correct directory. There is also still some merge down issues where I did 3 merge downs in a row, and the 3rd one turned the layer black. So I am not using merge down right now. This is causing me so much extra work, to remember to save as, and not do save. Before the update and reinstall, I never had this issue, and I don't have it in PSP 2021
Radim
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Re: PSP Pro 2023 Ultimate saving issue.

Post by Radim »

What images format you open up and what file format you save?
sdracup
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Re: PSP Pro 2023 Ultimate saving issue.

Post by sdracup »

Both jpg and pspimage files.
Radim
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Re: PSP Pro 2023 Ultimate saving issue.

Post by Radim »

In PSP 2022 when I edit JPG and press Ctrl+S first time is opened dialog with the same path as opened jpeg image.
SteveP
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Re: PSP Pro 2023 Ultimate saving issue.

Post by SteveP »

I've reported this bug twice, in different releases of 2023. You should, too -- numbers of reports might encourage a fix.
I often drag a file from a folder into PSP 2023. When I click the save icon, the file is saved in the folder in which I last saved a file, not the folder the file came from.
SteveP
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Re: PSP Pro 2023 Ultimate saving issue.

Post by SteveP »

SteveP wrote: Mon Dec 18, 2023 10:58 pm I've reported this bug twice, in different releases of 2023. You should, too -- numbers of reports might encourage a fix.
I often drag a file from a folder into PSP 2023. When I click the save icon, the file is saved in the folder in which I last saved a file, not the folder the file came from.
See also https://forum.corel.com/viewtopic.php?p=400403#p400403
oceanblueeyes87
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Re: PSP Pro 2023 Ultimate saving issue.

Post by oceanblueeyes87 »

To see this thread is a huge relief! I read sdracup's comment and it explains my issue perfectly!
I had been using this software problem-free for like two years, then I noticed this sudden saving change by chance and reported it to Corel on the 28th of October 2023. I have been corresponding to and fro for a while and given that I had some difficulty trying to explain what the error is I even sent a screenshot clip to show what I meant. Whilst they were understanding and asked me for various information about my PC, I have received no solution to date. I had to resort to Paintshop Pro 2022 and still hoping and waiting for when this issue is over and done with and can return to using 2023 Ultimate normally again.
Thanks for this thread...it helped me realize I am not alone in this boat.
sdracup
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Re: PSP Pro 2023 Ultimate saving issue.

Post by sdracup »

I too opened a case in November 2023. I was told it was a known issue and that all info regarding it was sent to the Development Team to investigate. It was also stated that the team does not provide an ETA for the fix or workaround. They advised one additional info or a fix was provided they would contact me. I have not heard from them. When I tried to respond to the case on another matter, the case had been closed.
KarDanCreations
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Re: PSP Pro 2023 Ultimate saving issue.

Post by KarDanCreations »

I was using the regular PSP2018 & 21 with no issues, I commonly work with larger files and save often as I go. Then I recently acquired the 2023 version via Humble-Bundle deal. A recent image I was working on within PSP2021 and further using PSP2023 to continue editing yesterday, at one point it did not actually save like it indicated and I had to re-do a lot of work again today. I also noticed it doesn't say 'saved' in the program's History list like PSP2021 or previous ones do. I'm also now closing the image after every save and reopen again, just in case, as I've also gotten errors when opening an image saying to confirm the file is valid, or when I had merely saved [the *.psp file] as a different name because I'll often save in progression of stages in the project; Image1, Image1a, Image1b, and so on per extent of alteration done or alternate edit at that point. I got backup drives that can restore stuff from previous general backup saves in case of glitches as this, although not recognizing it's own saved *.psp file should not be occurring at all.
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patara
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Re: PSP Pro 2023 Ultimate saving issue.

Post by patara »

In PSP 2023 I now only use SaveAs due to the Save bug so that I can see the file being saved and where. I've not had any problem reopening those files but I do make sure I've saved it using the correct file type and not the last used file type.
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