How can I change my email address with Corel

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e_a_g_l_e_p_i
Posts: 92
Joined: Sun Jan 15, 2012 12:11 am
operating_system: Windows 10
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motherboard: MSI MAG Z790 Tomahawk WiFi Gaming Motherboard
processor: Intel Core i7-12700KF Desktop Processor
ram: 32GB
Video Card: Gigabyte GeForce GTX 1060 Windforce OC 3GB GDDR5
sound_card: onboard
Hard_Drive_Capacity: 10 TB
Monitor/Display Make & Model: Dual 24 inch Samsung Monitors
Corel programs: VideoStudio Ultimate X10,PaintShopProX9

How can I change my email address with Corel

Post by e_a_g_l_e_p_i »

When I created my Corel account I had a different email address so now no matter what I enter I can't login into Corel ( Not this forum I can obviously log into it ) how can I get Corel to change the email address they have for me so I can login and reset my password.
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lata
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operating_system: Windows 10
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processor: 4 10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
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sound_card: Realtek High Definition Audio
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Re: How can I change my email address with Corel

Post by lata »

Ron
You may need to contact Corel Support, first try this link to reset your e-mail.
Unfortunately they may send you an e-mail, I assume your old address is no longer active
https://www.paintshoppro.com/en/support/your-account/

Post updated
Sorry, just tried that and we need to sign into the account.
I think you need to contact Corel Support.
New forum for PSP and VS users, register if you need help

https://psp-vs-forums.freeforums.net
User avatar
e_a_g_l_e_p_i
Posts: 92
Joined: Sun Jan 15, 2012 12:11 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: MSI MAG Z790 Tomahawk WiFi Gaming Motherboard
processor: Intel Core i7-12700KF Desktop Processor
ram: 32GB
Video Card: Gigabyte GeForce GTX 1060 Windforce OC 3GB GDDR5
sound_card: onboard
Hard_Drive_Capacity: 10 TB
Monitor/Display Make & Model: Dual 24 inch Samsung Monitors
Corel programs: VideoStudio Ultimate X10,PaintShopProX9

Re: How can I change my email address with Corel

Post by e_a_g_l_e_p_i »

Thanks I did reply to the email I got from Corel saying they would refund me for the $59.99 Upgrade so I could buy the full version for $49.99 asking if it is possible for them to update my email address. If that can be done I can use the updated email address to login and reset my password.

Hope they can otherwise I can even use any of the program's that came with the new version I bought, the first thing that opens when I try to open VS Ultimate 2023 is a registration window and if I close without logging in nothing happens
User avatar
lata
Site Admin
Posts: 14280
Joined: Thu Jan 19, 2012 6:21 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X 0x
processor: 4 10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: CVSX, 19, 20, 22 PSP2023, PI, MS3D
Location: UK
Contact:

Re: How can I change my email address with Corel

Post by lata »

You could always create another/new account. That will use your existing/new e-mail address and new password, at least it gets you up and running.

I have 2 accounts, one I created by mistake many years ago, I did not have a problem doing that, other than setting my message preferences on both accounts.
New forum for PSP and VS users, register if you need help

https://psp-vs-forums.freeforums.net
User avatar
e_a_g_l_e_p_i
Posts: 92
Joined: Sun Jan 15, 2012 12:11 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: MSI MAG Z790 Tomahawk WiFi Gaming Motherboard
processor: Intel Core i7-12700KF Desktop Processor
ram: 32GB
Video Card: Gigabyte GeForce GTX 1060 Windforce OC 3GB GDDR5
sound_card: onboard
Hard_Drive_Capacity: 10 TB
Monitor/Display Make & Model: Dual 24 inch Samsung Monitors
Corel programs: VideoStudio Ultimate X10,PaintShopProX9

Re: How can I change my email address with Corel

Post by e_a_g_l_e_p_i »

I was able to finally sign in to Corel and reset my password . Corel had the correct email, my password manager didn't. problem solved.

Thanks to everyone who replied
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