VS2023 Ultimate 2023 - BSOD when capturing video via Pinnacle Dazzle device

[RicRoller]

VideoStudio Ultimate 2023 (26.0.0.136) - running under Windows 11 Home 64 bit 22H2 on Gigabyte BRIX BRi5H-8250 ultra-small PC (i5-8250U)

Attempting to capture analogue video from a Pinnacle "Dazzle Video Capture USB v1.0" device (hardware that is provided in the Pinnacle "Dazzle DVD Recorder HD" product). The video source is a PAL miniDV camcorder connected to the Dazzle device's composite video and audio inputs.

The Dazzle capture device is recognised; VideoStudio shows it as a "Roxio Video Capture USB" device. I am able to change the video settings to PAL and select the composite video input and video from the camcorder appears in the preview.

However, upon clicking the "Capture Video" button, the capture fails immediately and there is a blue-screen (BSOD) and reboot.
The STOP code text shown on the blue screen is "PAGE FAULT IN NONPAGED AREA" and the affected module is shown as "emBDA64.sys" (which is the device driver for the video section of the Dazzle device).

The Dazzle device does work correctly with Pinnacle Studio 26 Ultimate; video capture is possible with no BSOD.


My expectation is that, because the Dazzle device is one marketed by Corel, it should be capable of working with VideoStudio. But if not, it should fail gracefully (with some kind of pop-up error message, not a BSOD)!

Regards,
Richard

[Ken Berry]

Welcome to the forum!

This is an old problem with a fairly simple solution. Yes, it might be a "Corel" device, but you have to remember that Corel only took over Pinnacle relatively recently (with a stress on the "relatively"). With these capture devices, our response has been for a very long time to use any software which came with the device -- in this case software labelled either "Pinnacle" or "Roxio" (another Corel takeover). That was software either made or tweaked to work with the device. Video Studio on the other hand has probably never been tweaked like that, and the result is, as you have found, a crash.

It doesn't matter in a sense that VS does not work with the device. Once you have captured the video in other software, you should be able to open and edit it in VS if that is what you want to do.

Since you are capturing from a mini DV camera, can we assume your capture device comes with a Firewire plug (IEEE1394) which goes into the camera? And does it capture using Firewire (if your PC has a Firewire input plug) or does the cable plug into a USB jack in the PC?

[RicRoller]

Thank you for the response.

The PC I've got VideoStudio installed on doesn't have a Firewire port so I'm forced to use an analogue capture device... Yes, it's not a show-stopper for me that VideoStudio doesn't work with the Dazzle device (I can use Pinnacle Studio instead).

However, VideoStudio ought not to crash, and certainly shouldn't cause a BSOD - so I believe this failure needs to be logged as a bug.

Regards,
Richard

[TonyP]

The days of me using a capture device have long past. After Avid Liquid Pro with the BOB (break out device), that was the last time I used something like that. And it was with miniDV tapes. With the demise of Liquid, I decided to move to SD card camera capture. I don't even have any tapes laying around nor could convert them if asked.

But Ken, just wondering, has VS ever imported from one of these type devices?
And if VS does give the impression that it can import, until the actual import, and then crashes the computer causing a reboot, that is a problem.

[lata]

Hi Tony
I own an Ezcap Capture Device which works on my computers whether using the devices software or Video Studio, I do have quality issues but believe that is the device itself as it occurs with all computers. At least it does not crash the program and will capture ok.
Recommended that capturing MiniDv should be done through a Firewire connection as that transfers the footage without any conversion, the camcorder records to DV and that is what you get on the PC DV.Avi as higher quality as we can get for standard definition video, ( 13 Gb per hour) easy to edit and render to our output choice.
Using a USB capture device converts the DV to Mpeg2 reducing the quality, unless other devices supports Mpeg4, I don’t know, the point is DV will be converted during capture.

I also own a MiniDV Panasonic GS 400 camcorder that supports Passthrough / Throughput, acting as an AV / DV converter I can capture analogue to DV. In the older days and with my older PC I used Firewire IEEE, 6 pin to 4 pin cable, my latest pc does not have firewire but would install if I was using the GS 400, relatively cheep for the card and cable.

I can however connect the camcorders usb-out to USB in on computer, capture to DV.avi.
There are a couple of settings in the cameras menu to achieve this.
I think this works because of the passthrough feature supported by the camera.
Yes the USB 2 seems to be fast enough to transfer the footage without dropped frames.

Even so If I were using a DV camcorder installing firewire would be my choice.

As for Dazzle, if Video Studio recognises the device and can have capture properties set then it should work, it should not crash the program let alone the PC.
Richard, if you have not done so report this to Corel Support.

[RicRoller]

Thanks for the replies

FWIW I encountered the issue because I was curious and trying to do a comparison between the Importers of VideoStudio and Pinnacle Studio...

• Pinnacle Studio's Importer will only list and work with "Pinnacle" video capture devices (current model Dazzle + some older Dazzle and Moviebox devices sold with legacy versions of Pinnacle Studio. But Pinnacle Studio has some audio issues with capturing from the current-model Dazzle device, and I wanted to see if VideoStudio was any better...
• VideoStudio, at first glance, seems to be capable of working with "any" DirectShow/UVC capture device; however as I have found, although a device may be detected that doesn't mean that it will work...

My gut-feeling is that:

• Serious issues such as BSOD ought to be addressed; if the fault is outside Alludo's control (e.g. defective third-party device driver) then maybe VideoStudio could display a warning that the device is known to be incompatible, or "blacklist" it such that it is not shwn at all in the Importer?
• IMO Alludo (Corel) have had ownership of Roxio and Pinnacle for long enough that there should have been the opportunity to test and "certify" the recent "Dazzle video capture USB" and "Roxio video capture USB" devices as being compatible with VideoStudio. And they could be added to some knowledge base article/FAQ as being known compatible capture devices?

I will see if I can report the issue to Corel support - but do the moderators here already have the necessary contacts and could escalate the issue on my behalf?

Regards,
Richard

[lata]

Richard
I have brought this post to the attention of the development team

[RicRoller]

I have brought this post to the attention of the development team

Thanks.
FWIW I've also opened a support ticket.