PSP 2023 not working right after installation

[Mark Swanson]

So, my old computer finally died, and I got myself a better machine. So, I thought I would purchase the upgrade to 2023 PSP Ultimate. Everything seemed to properly install but now I am met with crashing and some functions just stop working or do not work right. Things are obviously messed up. I am thinking that I should re-install the program, after deleting it first.
Is that the right thing? Or should I try something else? Thank you.

[Ken Berry]

While this may seem counter-intuitive for a newly installed program, I would try resetting PSP before uninstalling/reinstalling. With PSP closed, hold down the Shift key and clip on the desktop PSP icon to start it. You should get a message asking if you want to reset it. Say OK. PSP should open, and you can then judge whether the reset has achieved anything positive.

[Mark Swanson]

Thank you Ken. I have done that but I won't be able to do much with the program for a day or so. I hope it helps!
On working with it before, different functions would not work! Such as selecting layers, I would select one layer and another one would be affected! And then finally I couldn't select any layer at all. Tghe Pick tool would also stop working, and if I used a different function and return to the pick tool it would then work again. That is just some of it, I was also getting crashes.
More later!

[patara]

On working with it before, different functions would not work! Such as selecting layers, I would select one layer and another one would be affected! And then finally I couldn't select any layer at all. The Pick tool would also stop working, and if I used a different function and return to the pick tool it would then work again. That is just some of it, I was also getting crashes.
More later!

That happens to me multiple times a day with PSP 2023. Clicking on a layer often selects the layer underneath and if I close off the visibility eye of a layer it is often still visible in the document. It is often near impossible to select the bottom layer and undo at times doesn't work and stops on a error saying it is impossible. In those cases I've found it usually because a selection has been involved during some of the steps. I've been using PSP since v5 and buying nearly every version since but with all these issues I doubt I will ever purchase again.
When I can't access the bottom layer at all the only way I can fix is to save the file and close it, and then reopen it. This usually works. Sometimes I can select the bottom layer by selecting the 2nd layer and then the bottom layer will select. I waste so much time in it.

At times when the bottom layer is affected I've noticed PSP renames the bottom layer and I have found recently that whatever it does to the bottom layer they just don't appear in Animation Shop if there was a problem in PSP when saved as a psp file type. When I open the psp file in AS, the first layer is missing. If I check the file in PSP I can see it has been renamed _Original_Layer_. I've had to resort to opening the file in PSPX and resaving it.
I've never seen any of this behaviour before PSP 2023. I don't get any crashes like you mention.
If you have these problems my suggestion is to get a refund and see if you can purchase an older stable version

[Mark Swanson]

Thanks for posting that! You are describing some of my issues exactly. I have big troubles with the layers, and also with some of the other tools. I can't always resize selections and move them around. The problems are really too many to mention. I do own other versions and I have been a long-time user as well so maybe I will just install the last one I had no trouble with and wait for them to fix this. You and I cannot possibly be the only ones.

[Mark Swanson]

So I installed PSP 2021 and I have no troubles with that.
I upgraded both PSP and Videostudio together as a bundle and I sure hope VS is trouble free! I haven't had time to work with it yet.

[Mark Swanson]

Ok, I am at wit's end with this one. Now that I have used PSP 2021 for a little bit I am encountering many problems with that, too. These troubles never happened with my older computer. When I got this new machine I upgraded to 2023 and that did not work and had lots of troubles, so after trying a reset to no avail I re-installed 2021. It seemed to work at first but now I can't use it, the troubles are so many. Moving selections, text, do not work.
So maybe something in this computer isn't doing what it is supposed to.. and as far as I can see it certainly should. Anyway, what should I do?

[patara]

Ok, I am at wit's end with this one. Now that I have used PSP 2021 for a little bit I am encountering many problems with that, too. These troubles never happened with my older computer. When I got this new machine I upgraded to 2023 and that did not work and had lots of troubles, so after trying a reset to no avail I re-installed 2021. It seemed to work at first but now I can't use it, the troubles are so many. Moving selections, text, do not work.
So maybe something in this computer isn't doing what it is supposed to.. and as far as I can see it certainly should. Anyway, what should I do?

As mentioned above my PSP2023 has mutiple issues but I don't have any of those in my PSP 2021 version, so perhaps something on your system is affecting it. Sorry I can't help but just wanted to confirm that the issues I have in 2023 are not evident in 2021.

[Kathy_9]

You mentioned resetting to default didn't work so next your could try uninstalling any problematic versions of PSP and using the corresponding cleanup tools. Then reinstall. Here is a link to the cleanup tools https://forum.corel.com/viewtopic.php?t=52337

If the problems persist you should contact Corel support. https://www.corel.com/en/support/ There are options for email, chat and phone support.

Good luck.