Why does VideoStudio often have issues with laptops?

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Psyphus
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operating_system: Windows 11
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motherboard: Lenovo
processor: Intel Core i7-9750H CPU
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Video Card: Intel UHD Graphics630 + 6GB NVIDIA GeForce RTX2060
sound_card: Realtek HD Audio + Creative SB1290 X-Fi Go Pro USB
Hard_Drive_Capacity: 2048 GB
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Corel programs: VS Ultimate 2020 + PSP Ultimate 2022

Re: Why does VideoStudio often have issues with laptops?

Post by Psyphus »

lata wrote: Sun Jun 25, 2023 1:45 pm I just do not understand why you are having so many crashes as to make the program unusable.
Just thinking out loud here……….
1 / There must be a common denominator that is causing this, and yes that may be Video Studio, although you do say that “In most cases, the third-party features didn't work properly or at all.”

2 / I did ask what type of video files you were using just to rule those out of the mix.

3 / You mentioned having an external DVD burner that fails to burn discs, if you create a Disc Image ISO, ( that’s just a data file) are you able to burn that to DVD using other software, ImgBurn would do that, or does that fail as well.

4 / Do you use an external Hard Drive, those can cause issues especially if they “go to sleep”.

If you have not done so you should contact Alludo Support to see if they can help, maybe taking control of your PC.

Post Updated
5 / Some users have had issues with the graphics, changing or disabling the Acceleration options may help, worth a try anyway......
(F6) Preferences—Performance tab
Good evening, Trevor,

I'd like to know why VS keeps having significant problems with my laptops (past and present) too. Is it my deodorant? Do I snore too loud? Does VS have a bias against Toshiba and Lenovo laptops, or Intel i7 processors, or NVIDIA GeForce cards with dedicated memory? I have no idea.

I agree. There must be a reason, but even Corel's tech team couldn't find anything to explain why many of the third-party features didn't function properly or at all in VS, and why VS itself would often crash (usually by suddenly closing everything simultaneously) for seemingly no reason at all. When checking Task Manager after the crash, VS would often be gone from memory. Sometimes, however, VS would still appear in Task Manager but it'd be completely inactive (except that you couldn't access it or run VS again until you closed it via Task Manager).

My video files are usually MP4 files, but some are MOV or AVI files. My image files are usually PNG files, but some are JPG/JPEG files. My audio files are often MP4 files, but some are WAV files.

I have an external DVD burner for my present laptop. My prior laptops had DVD burners built-in. It works fine when copying files to DVD using Windows Explorer, but VS won't compile videos in any format without crashing, including DVD files.

My laptop only goes to sleep or hibernates when my children play near my laptop and accidentally disconnect my laptop's power supply or turn off the power bar and my laptop's battery runs low enough to trigger the sleep or hibernate mode on my internal drive(s). This rarely happens, but (for the sake of being thorough) I decided to share my observations.
I only use an external HDD for backing up and archiving files. I don't use them for projects, since all of my active projects and their respective media are all located on my NvMe SSD internal primary (C) drive (for speed). My present laptop also features a SATA connection for my SATA SSD internal secondary (D) drive. Since I never had a secondary internal drive before, I didn't know that it would default to going into standby/sleep/hibernation mode even when my primary internal drive was set to never sleep, never hibernate, etc.
Anyways, that's the only reason I know that VS has issues when two internal drives are used to store project files but have different speeds.

Alludo Support? What's that?

I've read an article somewhere that addressed certain acceleration options in VS, and I've tried VS with those options activated and deactivated. It doesn't have any noticeable differences, except that VS may run a bit faster with it activated (unless those options were put there as a cruel placebo to see if people falsely believe it does something when it actually does nothing). Haha. :wink:

Thank you for your recommendations and for sharing your thoughts. Brainstorming is always good, especially if it brings positive results!

Good night and have a great week!
Last edited by Psyphus on Tue Jun 27, 2023 5:07 pm, edited 1 time in total.
Corel Products: PaintShopPro X2 Ultimate, X5, 2019 Ultimate. VideoStudio X2 Ultimate, X5 Ultimate, 2018 Ultimate.
Psyphus
Posts: 21
Joined: Sun May 26, 2019 2:58 am
operating_system: Windows 11
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Lenovo
processor: Intel Core i7-9750H CPU
ram: 32 GB
Video Card: Intel UHD Graphics630 + 6GB NVIDIA GeForce RTX2060
sound_card: Realtek HD Audio + Creative SB1290 X-Fi Go Pro USB
Hard_Drive_Capacity: 2048 GB
Monitor/Display Make & Model: Built-in display [Generic PnP]
Corel programs: VS Ultimate 2020 + PSP Ultimate 2022

Re: Why does VideoStudio often have issues with laptops?

Post by Psyphus »

Davidk wrote: Mon Jun 26, 2023 2:21 am The mentions of AV software recalls ancient memories. From the discussion, you are using BitDefender now: 2 prior AV systems apparently caused no problems. And the ancient memory is that bitdefemder did cause a lot of problems, particularly with the OS. One reason why you see it mentioned in the sidelines of some windows system pages. So several suggestions;
1. Since you now use bitdefender and CVS is having conniptions, can I suggest you try turning off bitdefender and then repeating the actions with CVS which caused issues. In this condition, does CVS still cause the issue(s) you report?? Worst case if bitdefender does not allow a short 'turn off' feature, try uninstalling it, do your CVS testing and then re-install.
2. Disconnect the internet connection to the affected PC; CVS only requires the internet on installation, other times it should start normally, altho the program start may be a bit slower while the software figures out the internet is not available. In this condition, does CVS still cause the issue(s) you report??

As to losing responses, that's been happening to a lot of us. I understand it's been reported but Corel uses a 3rd-party website for the user forums so I don't know how often, or even if, maintenance to fix this sort of issue is done. Trevor (lata) came up with an approach which seems to work: when the response it lost, click the back arrow and often it will be back. Select the response, cntrl-C, and then submit again. When it logs you off, get in again, choose reply to the topic involved and then Cntrl-V to get your response back, and then submit again.
Good evening, David,

Actually, VS had issues with my laptops regardless of whether I used Norton, Kaspersky, or (presently) Bitdefender. One of the reasons I switched from Norton to Kaspersky was that I also heard rumours that AV software might be the cause of VS's problems. However, on each laptop, the problems continued regardless of my choice (no AV, Norton, and Kaspersky). On my prior laptop, I migrated from Kaspersky to Bitdefender, and VS function the same while using no AV, Norton, Kaspersky, or Bitdefender. On my present laptop, VS has the same issues whether I run it without an AV or with Bitdefender. My most recent go at this was when I replaced my 512 GB internal NvMe SSD (C drive) with a 2 TB internal NvMe SSD (C drive). I think I unconsciously typed 2GB instead of 2TB in my prior posts, though. Sorry. The point is, nothing changed between having no AV and using Bitdefender. VS still had the same problems, even when skipping Windows 10 and the Windows 11 upgrade (which I did on my prior drive) to install Windows 11 directly on this new drive. So, yeah.

Now for something I haven't tried before now:
I tried reloading VS without the internet (disconnected and with airplane mode). ... Sadly, no difference. VS still hates my laptop and crashes.

Unfortunately, the third-party software that doesn't work won't even load. It's just dead and Windows 11 (like Windows 10 before it) asks if I'd like to close it or wait. I've tried both options, but nothing resolves the problem. That popup window keeps returning and nothing ever happens until I force it to close (which sometimes requires me to run Task Manager). Then something happens: After a short while, the third-party add-on closes.

So, yeah. Thank you for your suggestions! You offered something new and I tried it, but it didn't resolve the problem. Maybe the next suggestion I haven't tried yet will work?

Yikes. it's late! I need to go. Good night and take care!
Last edited by Psyphus on Mon Jun 26, 2023 6:19 pm, edited 1 time in total.
Corel Products: PaintShopPro X2 Ultimate, X5, 2019 Ultimate. VideoStudio X2 Ultimate, X5 Ultimate, 2018 Ultimate.
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lata
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Re: Why does VideoStudio often have issues with laptops?

Post by lata »

“Alludo Support? What's that?”

Of late ( from 2022 the Corel organisation has undergone a rebranding excercise, effectively changing its name to Alludo.
This affected not only the company name, staffing levels were also affected.
So Corel is now Alludo, it may take a while to remove references to Corel, if that is possible,
lets face it we still have file references to Ulead

Visit ......
Alludo.com
Or
https://forum.corel.com/viewtopic.php?t=69507
New forum for PSP and VS users, register if you need help

https://psp-vs-forums.freeforums.net
Psyphus
Posts: 21
Joined: Sun May 26, 2019 2:58 am
operating_system: Windows 11
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Lenovo
processor: Intel Core i7-9750H CPU
ram: 32 GB
Video Card: Intel UHD Graphics630 + 6GB NVIDIA GeForce RTX2060
sound_card: Realtek HD Audio + Creative SB1290 X-Fi Go Pro USB
Hard_Drive_Capacity: 2048 GB
Monitor/Display Make & Model: Built-in display [Generic PnP]
Corel programs: VS Ultimate 2020 + PSP Ultimate 2022

Re: Why does VideoStudio often have issues with laptops?

Post by Psyphus »

lata wrote: Mon Jun 26, 2023 8:52 am “Alludo Support? What's that?”

Of late ( from 2022 the Corel organisation has undergone a rebranding excercise, effectively changing its name to Alludo.
This affected not only the company name, staffing levels were also affected.
So Corel is now Alludo, it may take a while to remove references to Corel, if that is possible,
lets face it we still have file references to Ulead

Visit ......
Alludo.com
Or
https://forum.corel.com/viewtopic.php?t=69507
Good morning, Trevor!

Thanks again for all your help and suggestions.

Thank you for also informing me that Alludo is a rebranding of Corel, which now completely removes its founder from its name.
True, it seems that Corel wasn't keen on removing ILead, Pinnacle, Roxio, etc. from their products after acquiring those companies and their assets. Micrografx was an exception, though. It appears that Alludo is continuing Corel's tradition.

I'm sorry that my frustration was a bit more apparent in my last few posts. I've briefly seen how epic VS can be when it mostly works, but that was back in 2010/11, when one verson of VS mostly worked (minus some third party features) with one specific Toshiba laptop (before that laptop's video card blew and took the motherboard with it), and 2017, when a different version of VS mostly worked (minus some third-party features) on another specific Toshiba laptop (before my young child destroyed that laptop).
Aside from these two exceptions, all versions of VS's main program repeatedly crashed or froze on all of our laptops. I bought two versions of VS after X9 stopped working (i.e. 2018 Ultimate and 2020 Ultimate), but neither of those two versions of VS worked on our laptops either.
I just want VS to work as advertised, and it doesn't make sense to me why it almost never works, regardless of what laptop is used.

That being said, VS has so many great features and so much potential. So why doesn't it work when other video editing software (by other companies) does work? It doesn't make sense. As you noted in an earlier post, there has to be a commonality.
The only commonality that the laptops I owned had is they were all laptops, they all featured the newest i7 Intel processors and NVIDIA GeForce (dedicated memory) video cards, and I upgraded those laptops to their respective maximum system memory.

My older laptops each had a reliable SATA 7200 rpm internal Seagate HDD, and my prior laptop had a reliable high-performance SATA 512GB internal Samsung Pro SSD, and my present laptop has a 2TB internal NvMe Samsung Pro SSD (C drive) and my prior 512GB internal SATA Samsung Pro SSD (D drive).
All of my laptops have significantly exceeded the minimum and recommended/suggested system requirements for VS.

Still, if those were the problem, then why didn't VS work on my wife's laptops which had i5 Intel processors and only had the built-in Intel video cards, but still had more memory than was recommended? It doesn't make sense to me.

Thank you again for your help. Take care!
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ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
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Re: Why does VideoStudio often have issues with laptops?

Post by lata »

Hi
Can I suggest that you install the trial version of Video Studio 2023
I believe VS 2022 and 2023 to be relatively stable with regards to silent crashes, although we are aware of issues being experienced which Alludo development team are working on.

Be aware that projects created by 2023 cannot be opened with earlier versions, so working with test projects may be advisable.
You can open projects created by vs 2020, although i would use a copy of the projects.

I just do not know what else to suggest, but I have passed details of this topic to Video Studio development team.
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rwernyei
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Re: Why does VideoStudio often have issues with laptops?

Post by rwernyei »

Before installing anything, use VS clean up tool in the Announcements section of the forum to completely remove VS. If you have VS 2018 Ultimate I'd install that. Out of all the VS versions to date, I found that one to be the most robust and stable and is personally the last copy I own.
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Re: Why does VideoStudio often have issues with laptops?

Post by josephlin »

Hi Psyphus,

I'm Joseph Lin, Program Manager from Alludo/Corel, and I would like to reach you here to trace VS crash issue on your machine. (Thank you Trevor brings this discussion to get my attention.) I spent some time going through most of your discussion with other users and it's really a long story. I am on behalf of the Video Studio team to express our true apology for all problems you encountered over a long time. I don't hide to say Video Studio still contains a few stability or performance problems today but your case is not normal completely. I want to co-work with you and try my best to assist you to figure out and even resolve the problem step by step.

Frankly speaking, according to all information you stated in the forum, it's still very difficult for our engineer to investigate the crash problem. In general, two situations that can help our engineer to trace the issue soon.

1. Our engineer can reproduce the same problem using our machine.
2. User can offer a useful crashdump file for debugging.

Since you didn't mention any specific step to make the VS crash on your machine and also we cannot duplicate the "DVD" burning problem from our end. So, I would like to have your help to generate "crashdump" file and send it to us.

If you are willing to investigate your crash issue with me, please drop an email to joseph.lin@alludo.com and I will offer more detail to you to generate the crashdump.

Cheers
Joseph Lin

Sr. Program Manager,
Corel PaintShop Pro / AfterShot Pro / VideoStudio
Psyphus
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Joined: Sun May 26, 2019 2:58 am
operating_system: Windows 11
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Lenovo
processor: Intel Core i7-9750H CPU
ram: 32 GB
Video Card: Intel UHD Graphics630 + 6GB NVIDIA GeForce RTX2060
sound_card: Realtek HD Audio + Creative SB1290 X-Fi Go Pro USB
Hard_Drive_Capacity: 2048 GB
Monitor/Display Make & Model: Built-in display [Generic PnP]
Corel programs: VS Ultimate 2020 + PSP Ultimate 2022

Re: Why does VideoStudio often have issues with laptops?

Post by Psyphus »

rwernyei wrote: Wed Jun 28, 2023 8:01 pm Before installing anything, use VS clean up tool in the Announcements section of the forum to completely remove VS. If you have VS 2018 Ultimate I'd install that. Out of all the VS versions to date, I found that one to be the most robust and stable and is personally the last copy I own.
Good evening, Rwernyei,

Thank you for your recommendation. I downloaded and used the relevant cleanup tools to remove whatever wasn't removed by the uninstalls.

I do have a paid copy of VS 2018 Ultimate. I'm glad it works well on your computer, but sadly, it proved to be unstable and unreliable and unable to complete even short & simple projects on my laptop.

Take care!
Corel Products: PaintShopPro X2 Ultimate, X5, 2019 Ultimate. VideoStudio X2 Ultimate, X5 Ultimate, 2018 Ultimate.
Psyphus
Posts: 21
Joined: Sun May 26, 2019 2:58 am
operating_system: Windows 11
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Lenovo
processor: Intel Core i7-9750H CPU
ram: 32 GB
Video Card: Intel UHD Graphics630 + 6GB NVIDIA GeForce RTX2060
sound_card: Realtek HD Audio + Creative SB1290 X-Fi Go Pro USB
Hard_Drive_Capacity: 2048 GB
Monitor/Display Make & Model: Built-in display [Generic PnP]
Corel programs: VS Ultimate 2020 + PSP Ultimate 2022

Re: Why does VideoStudio often have issues with laptops?

Post by Psyphus »

lata wrote: Wed Jun 28, 2023 7:05 pm Hi
Can I suggest that you install the trial version of Video Studio 2023
I believe VS 2022 and 2023 to be relatively stable with regards to silent crashes, although we are aware of issues being experienced which Alludo development team are working on.

Be aware that projects created by 2023 cannot be opened with earlier versions, so working with test projects may be advisable.
You can open projects created by vs 2020, although i would use a copy of the projects.

I just do not know what else to suggest, but I have passed details of this topic to Video Studio development team.
Good evening, Trevor,

Thank you for your response and suggestion. Sure, I'll download the trial version of VS 2023 and give it a try. I'll be honest: I don't have high expectations that this version of VS will be very functional on my laptop either.

I'm used to projects made with newer versions of software not being backwards compatible, so no worries. When I start a new project, I habitually begin with a blank slate.

Thank you for passing the details of this topic to the VS development team. I really hope they can figure out what's going on and can resolve these issues so that VS will work as advertised on my laptop.

Take care!
Corel Products: PaintShopPro X2 Ultimate, X5, 2019 Ultimate. VideoStudio X2 Ultimate, X5 Ultimate, 2018 Ultimate.
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Re: Why does VideoStudio often have issues with laptops?

Post by JohnRVSP »

Psyphus wrote: Sun Jun 25, 2023 10:21 am


Good evening, David,

Since this forum keeps logging me out (and my response is lost) when I finish typing my response by pressing "submit," I'll try to keep this one short.

Thank you for your informative response.

All of my laptops had the newest Intel i7 processor, ............ and ..... and .....
Psyphus,
You can type all of your longer detailed information into a "NOTEPAD" window, (or other similar program or app), and then login to this forum and copy + paste it, in just 5 seconds, and beat the system logging you out...

2c
Always trying to learn something new!
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