PSP shuts down when trying to load file

Corel Paint Shop Pro

Moderator: Kathy_9

JonW
Posts: 2
Joined: Mon Apr 24, 2023 3:34 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit

PSP shuts down when trying to load file

Post by JonW »

I was using PSP 2022 with no issues. My computer did an update. I think it was an Intel update, but I'm not sure. I am running Windows 10 64 bit. Since the update, PSP will load, but when I try to create or open a file, the program terminates. I upgraded to PSP 2023 hoping that would fix the issue, but it did not.
User avatar
Ken Berry
Site Admin
Posts: 22363
Joined: Fri Dec 10, 2004 9:36 pm
operating_system: Windows 11
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Gigabyte B550M DS3H AC
processor: AMD Ryzen 9 5900X
ram: 32 GB DDR4
Video Card: AMD RX 6600 XT
Hard_Drive_Capacity: 1 TB SSD + 2 TB HDD
Monitor/Display Make & Model: Kogan 32" 4K 3840 x 2160
Corel programs: VS2022; PSP2023; DRAW2021; Painter 2022
Location: Levin, New Zealand

Re: PSP shuts down when trying to load file

Post by Ken Berry »

Welcome to the forum.

Have you tried resetting either -- or both -- VS 2022 or 2023? To do so, close it if it is open. Then hold down the Shift key and click on the desktop icon to restart PSP. You should be asked if you want to reset. Say OK. Make sure you first save any workspace you may have modified. Otherwise it will be lost in the reset.
Ken Berry
JonW
Posts: 2
Joined: Mon Apr 24, 2023 3:34 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit

Re: PSP shuts down when trying to load file

Post by JonW »

Thanks for the response. I tried the reset, and that didn't help.