VideoStudio 2023 Ultimate - Constant Crashing

[dalessad]

Hello again Forum and Happy Monday!

Looks like I'm a sucker for punishment and I shouldn't be financially supporting Corel base on the amount of lost time and frustration I've had with the VideoStudio software. I've been using VideoStudio now for 4 years. Started with VS 2020, then 2021 and now just downloaded upgraded to VS 2023 Ultimate.

I had experienced severe crashing with VS 2021 (many reinstalls, cleanup tool and a full OS re-install), changing all settings/disabling performance check boxes. etc. and nothing seemed to solve the crashing. Support was exceptionally poor with generic answers and promises to get back to me with a resolution once they determined the problem. Nothing happened, no response from support and I abandoned my project as the crashing was dozens of times a day. Figured I'll wait for the next version (2023) to arrive.

I was expecting that VS 2023 (2 versions up from the 2021 version) would be more stable and that the development/product team would have resolved or fixed stability issue...... NOPE!

I've been using VS 2023 ultimate for 24 hours now and I think it's crashed about 15 times. Best part is there are rarely any error messages logged. The program just craps out.

When I first installed, I installed the base program first then ran subsequent installs of the bonus content, templates, etc. (2 extra installs). This was the reco from one of the forum moderators for the 2021 version.

I also haven't seen the VS2023 cleanup tool to attempt an uninstall and reinstall. It's really incredible.

My project has about 1900 photos loaded in the library and about 1300 added to the timeline so it's not a small project but I do have a fast i7 system with 32GB RAM, SSD and NVIDIA Geforce 4GB video card so I think I have sufficient horse power.

I have little confidence this will get resolved so I'll likely be exercising the 30-day money-back offer.

Anyone know where I can get the cleanup tool.

Is anyone else experiencing severe crashing?


I manged to get one crash report here:

Version=1
EventType=BEX64
EventTime=133219163465143499
ReportType=2
Consent=1
UploadTime=133219163468225269
ReportStatus=268435456
ReportIdentifier=27abd1c3-dd02-42e5-8185-8274217dff86
IntegratorReportIdentifier=71afe7a5-4b7e-432e-9193-557381cbc7e3
Wow64Host=34404
NsAppName=APLoading.exe
OriginalFilename=APLoading.EXE
AppSessionGuid=00004bdc-0001-0029-0198-0b8e1f4ad901
TargetAppId=W:0006cd3b9b4282ee49fdac9072c8f2be047800000904!00006da04f6a3f1d816a113f1732d81d63ff7dab48f8!APLoading.exe
TargetAppVer=2023//02//14:13:28:46!454e5!APLoading.exe
BootId=4294967295
TargetAsId=1101
UserImpactVector=269484848
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=2940ddadfb1aaf3d40debb999ffe3ffe
Response.BucketTable=5
Response.LegacyBucketId=1215615217925242878
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=APLoading.exe
Sig[1].Name=Application Version
Sig[1].Value=26.0.0.136
Sig[2].Name=Application Timestamp
Sig[2].Value=63eb8c8e
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_f3ce
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Offset
Sig[6].Value=PCH_77_FROM_ntdll+0x000000000009DC14
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=0000000000000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.19044.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=4105
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=f3ce
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=f3ce7e6c31fa0272ab4654e067f6d2dc
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=10a0
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=10a0fcc54b417d5ea149a605728f551a
UI[2]=C:\Program Files\Corel\Corel VideoStudio 2023\APLoading.exe
LoadedModule[0]=C:\Program Files\Corel\Corel VideoStudio 2023\APLoading.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\System32\USER32.dll
LoadedModule[5]=C:\Windows\System32\win32u.dll
LoadedModule[6]=C:\Windows\System32\GDI32.dll
LoadedModule[7]=C:\Program Files\Corel\Corel VideoStudio 2023\u32Comm.dll
LoadedModule[8]=C:\Windows\System32\gdi32full.dll
LoadedModule[9]=C:\Windows\System32\SHLWAPI.dll
LoadedModule[10]=C:\Windows\SYSTEM32\mfc140.dll
LoadedModule[11]=C:\Windows\System32\msvcp_win.dll
LoadedModule[12]=C:\Windows\System32\msvcrt.dll
LoadedModule[13]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[14]=C:\Windows\System32\ucrtbase.dll
LoadedModule[15]=C:\Windows\SYSTEM32\MPR.dll
LoadedModule[16]=C:\Windows\System32\COMDLG32.dll
LoadedModule[17]=C:\Windows\System32\sechost.dll
LoadedModule[18]=C:\Windows\System32\ole32.dll
LoadedModule[19]=C:\Windows\System32\combase.dll
LoadedModule[20]=C:\Windows\System32\RPCRT4.dll
LoadedModule[21]=C:\Windows\System32\shcore.dll
LoadedModule[22]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[23]=C:\Windows\System32\IMM32.dll
LoadedModule[24]=C:\Windows\System32\SHELL32.dll
LoadedModule[25]=C:\Program Files\Corel\Corel VideoStudio 2023\uipp.dll
LoadedModule[26]=C:\Program Files\Corel\Corel VideoStudio 2023\VCRUNTIME140_1.dll
LoadedModule[27]=C:\Program Files\Corel\Corel VideoStudio 2023\VCRUNTIME140.dll
LoadedModule[28]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.2251_none_91a40448cc8846c1\gdiplus.dll
LoadedModule[29]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.1110_none_792d1c772443f647\COMCTL32.dll
LoadedModule[30]=C:\Windows\SYSTEM32\UxTheme.dll
LoadedModule[31]=C:\Program Files\Corel\Corel VideoStudio 2023\MSVCP140.dll
LoadedModule[32]=C:\Windows\SYSTEM32\CRYPTBASE.DLL
LoadedModule[33]=C:\Program Files\Corel\Corel VideoStudio 2023\MUIHelper.dll
LoadedModule[34]=C:\Windows\System32\PSAPI.DLL
LoadedModule[35]=C:\Windows\System32\imagehlp.dll
LoadedModule[36]=C:\Windows\SYSTEM32\windows.storage.dll
LoadedModule[37]=C:\Windows\SYSTEM32\Wldp.dll
LoadedModule[38]=C:\Windows\System32\MSCTF.dll
LoadedModule[39]=C:\Program Files\Corel\Corel VideoStudio 2023\en-US\AIKRC.dll
LoadedModule[40]=C:\Program Files\Corel\Corel VideoStudio 2023\AIKRC2.DLL
LoadedModule[41]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[42]=C:\Windows\System32\bcrypt.dll
LoadedModule[43]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[44]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[45]=C:\Windows\SYSTEM32\textinputframework.dll
LoadedModule[46]=C:\Windows\SYSTEM32\CoreUIComponents.dll
LoadedModule[47]=C:\Windows\SYSTEM32\CoreMessaging.dll
LoadedModule[48]=C:\Windows\System32\WS2_32.dll
LoadedModule[49]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[50]=C:\Windows\SYSTEM32\wintypes.dll
LoadedModule[51]=C:\Windows\System32\clbcatq.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=19044
OsInfo[3].Key=ubr
OsInfo[3].Value=2604
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=39
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=222029144
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.789.19041.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=32304
OsInfo[19].Key=svolsz
OsInfo[19].Value=930
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=191206
OsInfo[22].Key=bldtm
OsInfo[22].Value=1406
OsInfo[23].Key=bldbrch
OsInfo[23].Value=vb_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.19041.2604.amd64fre.vb_release.191206-1406
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=fconid
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
FriendlyEventName=Stopped working
ConsentKey=BEX64
AppName=APLoading MFC Application
AppPath=C:\Program Files\Corel\Corel VideoStudio 2023\APLoading.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=0F039745361606D7CDC8795C22BEA446
MetadataHash=1743334131

[dalessad]

Oh there's more:

I attempted a test render of my project in VS2023 which was built in VS2021 and 2 things:

1) There are several transitions that seem to hang so the output freezes in between a transition then jumps to the fully transitioned frame

2) There are some advanced motions to spiral in photos that have a picture frame artifact floating around the picture. This was an issue in VS2021 with applying Cropping combined with Advanced Motion which I was able to work around with applying the Cropping filter rather than the in-screen crop (easy crop).

So now, on top of the continued crashing, the rendering output is not usable until I find a setting combination that works, if at all.

[lata]

Hi
Hmmmm..
First apologies regarding the cleanup tool, it is the forum admin that provide that usually after Corel’s approval.
I am not on my pc at the moment but will provide the tool asap.
I have to say that you should first use Programs and Features to remove the program before using the cleanup as this may affect files shared with other versions, prodad stuff etc.
As you have had problems in the past, i doubt using the cleanup is gonna help for 2023 given its a new clean installation.

When you ran 2023 did you start a new project or open an existing project created with an earlier version.
I have used 2030 for a while and found it quite stable, so would your issue caused by using lots of images, you mention 1900. Out of those 1300 being used, unfortunately that is all we know. Are they jpeg, bmp, etc

What type of edits are you applying to the images? FX filters, transitions, pan & zoom
If you use say 100 images do you still have crashes
Are you able to provide a Smart Package of your project so we can test on our machines

Sorry but the fault report means little to me.

[dalessad]

Hi lata, Appreciate the quick reply.
I haven't tested using a new project. I've been trying to finish off a project I started last year and I've already invested well over 150 hours and just want to wrap it up.
I don't think I'm using anything overly complex, I'm using Cropping, Video Pan and Zoom, Advanced Motion with transitions.

I have a white dot background for all my frames then 1 to 4 images on overlays per frame.
I have a music track and a few simple titles on the timeline.
Video time is ~40 minutes and 1300 images (so far)

The Smart Package estimated size is 3.99GB.

[dalessad]

Another discovery with my VS2023 project that I started editing in VS2021 and "upgraded"/opened in VS2023

There seems to be a chip taken out of the top right corner of some of the photos.
This happens regardless of any filters or transitions. If I just add the photo to the timeline it appears with a chip with nothing added in terms of size/filters ,etc.

See attached:

Top right corner seems to be "chipped"

Top corner chip.PNG (23.2 KiB) Viewed 6383 times

This is the image properties... Just a jpeg shot on a pixel:

[Ken Berry]

Pending lata's return -- I am sending you the cleanup tool by email.

[dalessad]

Thanks Berry.
I'll try the cleanup tool but the burning question here is...why would anyone need to do a cleanup of VS2023 and reinstall when I just installed it 24 hours ago. I also installed it in phases as either you or lata suggested late-last year with my 2021 version.

Do any of these issues get picked up from Corel to investigate and resolve or are they just focused on pushing out the next version to generate hype and upgrade purchases?
Wish lists are great but I see crashing as an ongoing issue and now additional rending screw-ups and this image chip thing.

Regarding the Chip issue in the top right corner of many of my images, I started a new VS2023 project and added just one photo to the timeline. If in the main "video" lane then there is no chip but if the image is on an overlay then the chip shows for the exact same image.

Let's see what a reinstall does here.

[Ken Berry]

I don't know if you got my email as I received a bump message from gmail saying it didn't accept an attachment with a zip extension. Go figure. But I have done a quick install and it is now available with all the other cleanup tools, though for the moment wrongly placed as number 2 on the list at https://forum.corel.com/viewtopic.php?p=329686#p329686 We'll tidy that up in a little while.

[dalessad]

Thanks Berry. I found it on that list in the #2 spot. No email was received.

I checked the date of the file in the zip and it's dated "2022-11-15 9:07AM" and when I ran the tool it referenced VS 2023 in the UI so I assumed it was right and went ahead with cleaning up.
I just reinstalled the base VS2023 application.
Let's see how this turns out although based on everything I've experienced over the years, I'm not hopeful.

[YvonneG]

SO glad to find this post! I was using 2021 but one day it stopped working and my IT dept were stumped and the support from Corel was less than poor! Eventually had to just give up and pay for the 2023 ultimate edition. Worked ok for one project now on my second one... only just started and freezing constantly and crashing. Driving me crackers and no answers that I can find that actually work.

[Ken Berry]

Welcome to the forum, Yvonne -- and I'm sorry to hear about your problems. In order to be able to help you, though, we will need more information. What is the format of the video you are trying to edit? Is it the same as the format in VS 2021? If the video is .mov, can we assume you have the QT/mov codec on your computer? If the video is HEVC/H.265, can we assume you have the Microsoft HEVC extension on your computer? Is the video already captured, ready for editing, or do you still have to capture it? If so, how are you doing the capture? If you are already editing, what filters are you using? Any New Blue filters being used? What format are you wanting to produce from your project?

[YvonneG]

Hi Ken, thank you for your welcome
Had to get help with the answers!
I am trying to create a video I can add to Youtube as an MP4 from a couple of imported MP4 videos I made in Powerpoint. Something I have done already last month using 2023 with no issues.
No QT or MOV files are used.
laptop is 12th gen i7-1265u with 32GB RAM
Every time I try to edit the project file by splitting or adding voiceover etc I get about 3 actions and then it freezes and I have to close with Task Manager.
I am today trying with a different project to see if the issue is with the software or the file.
Thank you
Yvonne

[lata]

Hi Yvonne

Just wondering if the Powerpoint videos are the problem, maybe Video Studio does not like the codec used there.
If you right click the videos from the library or timeline, select properties, what are they?
You could create an image of that panel to attach to your reply here.

If you have used the library to hold your clips you could try resetting the library to clear those to see if things improve.
First export the library as a copy / backup Settings Library Manager Export Library, followed by Reset Library.

If you can share one of your videos with us we can try on our PC to see if we have the same issues.
You would have to upload to a sharing site, One Drive, Google Drive etc, provide us with a share link.

Ken is in NZ, a little early over there but sure he would also test your clips.

[AdamP]

VideoStudio 2021 and 2023 both crashing when editing a new simple VS Project 8 minutes long with ~50 pictures, Pan and Zoom on them, Crossfade transistions and a single audio track. I run 3 monitors, a NVIDIA 2060 card with the latest Studio drivers, SSD drive, i7 4-core with 16GB of RAM and was having issues with VideoStudio 2021 and now after upgrade, the issues continue. During editing at times, my screens all flicker, the desktop background goes black and VS hangs, looks like it comes back to life and once I click on the timeline, locks up and I have to End Task on VS to get things to come back to life. I do not have any other seen issues with any other applications. Below is my system summary and hardware info along with the relevant event logs.

OS Name Microsoft Windows 10 Pro
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name OFFICE-PC
System Manufacturer To Be Filled By O.E.M.
System Model To Be Filled By O.E.M.
System Type x64-based PC
System SKU To Be Filled By O.E.M.
Processor Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. P3.00, 7/10/2014
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASRock
BaseBoard Product Z87 Extreme4
BaseBoard Version
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.2728"
User Name OFFICE-PC\adam
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 7.73 GB
Total Virtual Memory 15.9 GB
Available Virtual Memory 5.58 GB
Page File Space 0 bytes
Kernel DMA Protection Off
Virtualization-based security Running
Virtualization-based security Required Security Properties
Virtualization-based security Available Security Properties Base Virtualization Support
Virtualization-based security Services Configured
Virtualization-based security Services Running
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
A hypervisor has been detected. Features required for Hyper-V will not be displayed.


Faulting application name: rundll32.exe, version: 10.0.19041.746, time stamp: 0xfb4a9a6b
Faulting module name: msvcrt.dll, version: 7.0.19041.546, time stamp: 0x564f9f39
Exception code: 0x40000015
Fault offset: 0x000000000000ae22
Faulting process id: 0x15b4
Faulting application start time: 0x01d9e32d08517075
Faulting application path: C:\WINDOWS\system32\rundll32.exe
Faulting module path: C:\WINDOWS\System32\msvcrt.dll
Report Id: 9b047d01-8ac1-4181-80cc-2eaeb53d5d4e
Faulting package full name:
Faulting package-relative application ID:

The Desktop Window Manager process has exited. (Process exit code: 0xc00001ad, Restart count: 1, Primary display device ID: NVIDIA GeForce RTX 2060)

Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.3324, time stamp: 0x6967c799
Exception code: 0xc00001ad
Fault offset: 0x000000000012d9b2
Faulting process id: 0x4b0
Faulting application start time: 0x01d9e2cc27fd2ed1
Faulting application path: C:\WINDOWS\system32\dwm.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 4c1e359a-7583-4431-8c2c-b68263aee4ac
Faulting package full name:
Faulting package-relative application ID:

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: vstudio.exe (15836) consumed 7759998976 bytes, vmmem (18408) consumed 959315968 bytes, and OneDrive.exe (6040) consumed 316928000 bytes.

Fault bucket 1289400986337201437, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: dwm.exe
P2: 10.0.19041.746
P3: 6be51595
P4: KERNELBASE.dll
P5: 10.0.19041.3324
P6: 6967c799
P7: c00001ad
P8: 000000000012d9b2
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9D31.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9DDE.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9DFE.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9E0E.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9E2E.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_dwm.exe_f49098a8419ec2427f95ef29b45dc9b8ecc533_c2f10bab_31316e54-70fc-47a3-abb5-d555063cf79a

Analysis symbol:
Rechecking for solution: 0
Report Id: 913c2df4-93b9-4561-be3b-e754594bbc59
Report Status: 268435456
Hashed bucket: 560d9b7cacf9c07e21e4df5d93aacd1d
Cab Guid: 0

[lata]

Hi Adam
And welcome to the forums
Sorry you are having issues with the program

Given that the fault report mentions dwm.exe, in case there is some conflict here I would suggest you disable the Acceleration options for Video Studio. Settings – Preferences – Performance tab.
If that improves things then report the problem to Corel / Alludo support as the acceleration options should not cause problems.

If you feel the problem may be associated with the type of edits you have used, can you provide a Smart Package of your project to share with us.