Video studio ultimate freeze

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Deggs45
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Video studio ultimate freeze

Post by Deggs45 »

Hi all
I use videostudio21 ultimate which works quite well on my win 11. Recently after I have created a DVD disc, the software refuses to close even when I use Task manager it says I do not have permission and It just sites there going nowhere!
The only option I have is to shut down my pc and restart to get rid of Video studio?
Any one out there got ideas as to why?

Thanks
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lata
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Re: Video studio ultimate freeze

Post by lata »

Hi Deggs45
Welcome to the forums
From your description I would think this is a Win 11 operating system issue.
I doubt Video Studio has the means to override Task Managers End Task process
Are you running the pc as Administrator.
Alt+ F4 should also close the program.

Does Video Studio freeze or is it still working.
Can this problem be replicated or was it a one off.
When you say Video Studio 21 are you referring to Video Studio 2018
Regards Trevor
Deggs45
Posts: 2
Joined: Sun Sep 04, 2022 9:37 pm
operating_system: Windows 11
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: B450 AORUS PRO
processor: RYZEN 5 3600
ram: 32gb
Video Card: 1050ti
Hard_Drive_Capacity: 500gb
Corel programs: video studio ultimate21

Re: Video studio ultimate freeze

Post by Deggs45 »

It's defo coral videostudio 21 ultimate. The programme works great does editing and burns to disc, the window that stays open is the one that says DVD disc completed, I can use the pc open other software but studio just locked in place, unable to close it down, even the taskmaster says I don't have the rights to close it?? It does it with every DVD I do now.
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lata
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Posts: 13617
Joined: Thu Jan 19, 2012 6:21 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X 0x
processor: 4 10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: CVSX, 19, 20, 22 PSP2023, PI, MS3D
Location: UK

Re: Video studio ultimate freeze

Post by lata »

Its strange why Task Manager refuses to allow you to close the program, I cannot understand how Video Studio could affect that, the reason why i asked about running as admin.
I can only suggest you try re-installing the program, certainly that is what i would try.
If you need to retain the library, export the library as a backup to import after installation.
First i would try resetting the program by re-naming the 21.0 folder, some info here
https://lata.me.uk/corel/reset/reset.htm
Regards Trevor
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Ken Berry
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Re: Video studio ultimate freeze

Post by Ken Berry »

Trevor -- I really suspect Deggs45 has VS 2021 and not 21. As you say, version 21 is in fact VS 2018. It's crazy the confusion caused by Corel's naming system. But the current version VS 2022 is, as we know, really version 25. So if Deggs45 really does have VS 2021 it would be version 24. But of course it doesn't help that Corel has in the past four or five years called its product by the year it appears, rather than its actual version number.

If Deggs 45 is actually seeing 21 on screen when the program opens, then it will be VS (20)21. Or he can go to Help > About, and again he would see VS 2021.

Deggs should also first check in C:\Users\[HisName]\AppData\Roaming\Ulead Systems\Corel VideoStudio Pro (x64) to see if there is a folder 24 or 21. If he only has one version loaded, then that number would tell us exactly which version it is.
Ken Berry
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lata
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Posts: 13617
Joined: Thu Jan 19, 2012 6:21 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X 0x
processor: 4 10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: CVSX, 19, 20, 22 PSP2023, PI, MS3D
Location: UK

Re: Video studio ultimate freeze

Post by lata »

Thanks Ken
At least Video Studio 2022 refers to the year of release, but is 2022 the version or is the version 25
Paintshop Pro latest is 2023 clearly that has to be a version as we have not reached the year 2023.
Yes confusing.
For me 2022 is the version not 25
Corel also refer to the versions as the 2022 format
https://www.videostudiopro.com/en/pages/download/

When Deggs45 shows VS 21 I am assuming 2018, not that the version matters as I do not think its relevant in this case, just good to know.
As you say Help - About would comfirm
Regards Trevor
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Ken Berry
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Posts: 22104
Joined: Fri Dec 10, 2004 9:36 pm
operating_system: Windows 11
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Gigabyte B550M DS3H AC
processor: AMD Ryzen 9 5900X
ram: 32 GB DDR4
Video Card: AMD RX 6600 XT
Hard_Drive_Capacity: 1 TB SSD + 2 TB HDD
Monitor/Display Make & Model: Kogan 32" 4K 3840 x 2160
Corel programs: VS2022; PSP2023; DRAW2021; Painter 2022
Location: Levin, New Zealand

Re: Video studio ultimate freeze

Post by Ken Berry »

My point, though, was that unless he knows and understands the strange Corel numbering system, when he opened whatever program he has, Deggs45 would not see "21" anywhere. He might see "2021" in the splash screen or he might see "2018" -- but he couldn't see just "VideoStudio 21". The only place he could actually see just 21 would be in C:\Users\[HisName]\AppData\Roaming\Ulead Systems\Corel VideoStudio Pro (x64) if it is there.
Ken Berry