VideoStudio is not compatible with Intel UHD Graphics 770

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rheneaschoi
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VideoStudio is not compatible with Intel UHD Graphics 770

Post by rheneaschoi »

There are 2 problems of VideoStudio occured when Intel UHD Graphics 770 driver is enabled.

1. VideoStudio force closed when selecting mp4 videos from the library and creating new projects.
2. There are many black pixels on the video exported by VideoStudio.

They happened on both VideoStudio 2021 Ultimate and VideoStudio 2019 Ultimate.

I need to disable Intel UHD Graphics 770 driver in order to use VideoStudio. However, hardware acceration and HEVC encoding cannot be used when graphics driver is disabled.
Last edited by rheneaschoi on Tue Feb 08, 2022 6:01 pm, edited 1 time in total.
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Re: VideoStudio is not compatible with Intel UHD Graphics 770

Post by asik1 »

Good point, and when was this gpu introduced to the public?
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Re: VideoStudio is not compatible with Intel UHD Graphics 770

Post by RobertOZ »

4 Nov. 2021
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Re: VideoStudio is not compatible with Intel UHD Graphics 770

Post by asik1 »

RobertOZ wrote: Fri Feb 04, 2022 9:56 pm 4 Nov. 2021
So how VS2019 or 2021 could be compatible???
We can only hope, in few weeks, that VS2022 will be. :lol:
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rheneaschoi
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Re: VideoStudio is not compatible with Intel UHD Graphics 770

Post by rheneaschoi »

asik1 wrote: Sat Feb 05, 2022 10:38 am
RobertOZ wrote: Fri Feb 04, 2022 9:56 pm 4 Nov. 2021
So how VS2019 or 2021 could be compatible???
We can only hope, in few weeks, that VS2022 will be. :lol:
I hope Corel will release software update for VS2019 and 2021 to fix the problem and make them compatible.
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Re: VideoStudio is not compatible with Intel UHD Graphics 770

Post by RobertOZ »

Contact Support and ask the question
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Re: VideoStudio is not compatible with Intel UHD Graphics 770

Post by Ken Berry »

You definitely won't get an update for VS2019, though one for 2021 is distantly possible. However, I doubt they are going to concentrate on it given that 2022 is due out in a few weeks...
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Re: VideoStudio is not compatible with Intel UHD Graphics 770

Post by taurus-22 »

I noticed a problem in one benchmark sw (Passmark PerformanceTest), the DirectX 10 tests failed. Intel has confirmed that they have a DX bug in the newest graphics driver (currently v.1191). I'm also affected by this CVS error (2021 Ultimate). I'm waiting for new Intel driver version, and see if it possibly fixes both these issues.
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Re: VideoStudio is not compatible with Intel UHD Graphics 770

Post by rwernyei »

Interesting. First Correction 12/14/2021 Pegasys software managed to fix was with Intel UHD Graphics 770 environments.
https://tmpgenc.pegasys-inc.com/en/down ... ireki.html
rheneaschoi
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Re: VideoStudio is not compatible with Intel UHD Graphics 770

Post by rheneaschoi »

RobertOZ wrote: Sun Feb 06, 2022 9:21 pm Contact Support and ask the question
I have contacted support and still waiting for their response. I hope they will fix the problems.
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Re: VideoStudio is not compatible with Intel UHD Graphics 770

Post by taurus-22 »

Intel released a new graphics driver - didn't help with VideoStudio. It fixed the Passmark PerformanceTest issue, however.
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