Issue with Dark Pixels in Transparent Resize (Raster)

[LeviFiction]

You run the script before resizing and it will transform the layer opacity to a mask preventing the bug.

You can't change the calculations as they are hard coded into PSP you can join the beta and bring it up the next time they are testing a new version to see if they will fix it. But short of bypassing the problem with a mask not much can be done from the user side

[pspuser22]

Does it work when resizing only a selection or layer opposed to the entire canvas?

[LeviFiction]

It should for layers, never tested it with selections but I doubt it considering how the method works

[pspuser22]

So is the thought that there is just no solution to this, PSP is simply broken and the only way around it is to use a different program other than PSP?

Since this is a user to user forum we could only offer speculation as to whether this will be fixed. Your best bet since this seems to be a show-stopper for your workflow would be to contact Corel directly and report the bug. https://www.corel.com/en/support/#corel

Regarding contacting PSP support, thus far that has gone no where. The first time I created a ticket I got this response:

1) Close the PaintShop Pro

2) Press and hold down the shift key from your keyboard and then double click the PaintShop Pro application icon.

3) It will prompt the dialog box asking for restore PaintShop Pro default state click ok and then launch PaintShop Pro and check with it.

Tried that, and, since this is a bug in the underlying code and not a preferences/settings issue, this obviously did nothing. Replying to the ticket as such resulted in no response.

So I made a new ticket, clearly described the bug and how I had already tried setting to default state and that didn't fix it. And I bet you can guess what the response to the ticket was...

Regarding your query.Kindly try the below steps and let me know how it goes.

1) Close the PaintShop Pro

2) Press and hold down the shift key from your keyboard and then double click the PaintShop Pro application icon.

3) It will prompt the dialog box asking for restore PaintShop Pro default state click ok and then launch PaintShop Pro and check with it.

Yup.

Doesn't look like Corel Support actually provides real support

[JoeB]

Doesn't look like Corel Support actually provides real support

I think if you had been around this forum as long as some of us then that would have become obvious a long time ago, unfortunately. "Corel support" is the epitome of oxymorons (emphasis on the last two syllables).

[pspuser22]

Well if there is no real chance that they even acknowledge there is a fundamental flaw in their code that prevents the most basic of functionality from properly occurring (resizing an image while maintain its colors and transparency...) - then it seems unlikely they will ever fix it.

Given that, there isn't really a reason to continue using the software. However most of my legacy files are .pspimage - are there any other tools out there that will open pspimage files properly?

[LeviFiction]

You don't know there isn't a real chance they will acknowledge it. Maybe it just hasn't been brought up until now. We don't know. Best not to make assumptions. By all means don't use a software that isn't useful for your needs, but let's not assume it'll never be fixed.

Things like this will probably be fixed faster if they are reported by members of the beta team. by the way there's a pinned post talking about joining said team if you want to help test new versions and influence the development direction.

As for programs that will open PSPImage files, GIMP has a decent basic importer (so depending on the features you used it might work), there is also a plugin for Photoshop that supports PSPImage files with features introduced up to PSP9. Or photoshop plugin capable editors....oddly like Paint Shop Pro.

[pspuser22]

Well as an update to this issue, I collated a number of threads that show this exact or similar issue dating all the back to 2014 and have provided it to Corel Support on my ticket which originated in February - but hopefully progress is being made!

2022: https://forum.corel.com/viewtopic.php?p=391735&#p391735
2019: https://forum.corel.com/viewtopic.php?t=64589
2018: https://forum.corel.com/viewtopic.php?t=62654
X8: https://forum.corel.com/viewtopic.php?t=59271
X7: https://forum.corel.com/viewtopic.php?t=57118
X6: https://forum.corel.com/viewtopic.php?t=53112