Video Studio 2021 crashing on start (all versions now)

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gajanpriya
Posts: 17
Joined: Wed Nov 17, 2021 12:35 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
Hard_Drive_Capacity: 2TB
Corel programs: Paintshop Pro, VideoStudio, After Shot

Video Studio 2021 crashing on start (all versions now)

Post by gajanpriya »

Hi,
I have been using Video Studio for long time starting with Video Studio 7 - After installing Video Studio 2021 utl (which also I had issues) it worked fine for a while. However I was not able to use Fast Flick 2021. I opened tickets followed the instructions and nothing worked.
I changed folder in AppData directory, Cleaned Ulead and followed all the steps. I have currently X10, 2018, 2019, 2020 and 2021 installed here. I saw the cleanup tools. I also have purchased various plugins (prodad and other) installed.

I opened a ticket with Corel Support - Provided the latest information still waiting to hear from Support (so far I have opened 4 tickets regarding this matter) - Support sometimes closes the ticket after asking us to do some destructive (anything to do with registry) fixes.
If I use the cleanup tools should that work? Should I uninstall all VideoStudio version and then use cleanup tool and reinstall 2021? or do I have to install previous versions to get all the plugins working?

PS - Now none of the Video Studio versions are starting -- All are crashing when loading

---- Here are some error logs from my event viewer ----
Faulting application name: APLoading.exe, version: 24.1.0.299, time stamp: 0x609c159e
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000007a30004ab
Faulting process id: 0xc0e4
Faulting application start time: 0x01d7db2160ae804d
Faulting application path: C:\Program Files\Corel\Corel VideoStudio 2021\APLoading.exe
Faulting module path: unknown
Report Id: 466f818d-ea03-4cf7-af87-efebc3b1f9a3
Faulting package full name:
Faulting package-relative application ID:

-------------
Fault bucket 1284892199876925122, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: APLoading.exe
P2: 24.1.0.299
P3: 609c159e
P4: StackHash_f3ce
P5: 0.0.0.0
P6: 00000000
P7: PCH_AD_FROM_ntdll+0x000000000009D8C4
P8: c0000005
P9: 0000000000000008
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9F0B.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA064.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA084.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA092.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA0C2.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_APLoading.exe_8381dc35ef1d6095506269b9c7e216eb88a3bb_f641002a_a0c0f660-2aae-42dd-832c-fe856d56869f

Analysis symbol:
Rechecking for solution: 0
Report Id: 466f818d-ea03-4cf7-af87-efebc3b1f9a3
Report Status: 268435456
Hashed bucket: 22003b5c59bb515ab1d4daa5ec5596c2
------------------------
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