Support from Corel - where is it?

[BecciCP]

Hi,

I am a bit lost and not sure what I can do to resolve this.

Firstly, this is about ParticleShop.

I own ParticleShop and was using it, and then decided to buy a Ultimate Pack which I then found only supplied half of what it was advertising. I raised this, and while trying to resolve I uninstalled ParticleShop with the intention to reinstall and maybe that was the problem.

Ever since I have been unable to reinstall the product.

So, I raised a ticket with Corel support, which they have been utterly failing to do any type of support.

They have refused to reply to my emails, I created another ticket to try and get some action, they have closed that one and the original one - with the issue still not resolved.

Now I am really frustrated, I am a lot of money down, I don't have a working product and I don't know what to do now.

They have refused to give refund for the brushes which I can no longer use.

This is completely unacceptable for a company like Corel to do this, and I don't know whom to complain to or get any support.

Has anyone got any ideas?

Thanks,
Becs

[Ken Berry]

I see you have repeated this post, probably out of frustration at waiting -- though the registration notes should have told you that your first two posts would require approval by a Moderator before you would see them.

But your main problem is the fact that you have posted in the wrong forum. Particle Shop is a sub-set of Painter. And yes, it's a Corel program. But unfortunately, we here don't cover Painter and its other products. That has its own forum, and you have to register separately for that. So all I can do is suggest you go to https://painterfactory.com/ and register there to post your question.

[BecciCP]

Hi

Thanks Ken,

Okay, so I wasn't aware that this Corel forum doesn't support Painter or that stuff.

Sorry, didn't mean to publish twice either that must have been an accident because I used the back button and didn't realise I had already sent.

Thank you very much however for the link to their site because that is at least pointing me in the right direction.

Thank you for your time.

Becs