Videostudio Pro 2021 Will Not Install

[regkaz]

I have Paintshop Pro 2021 and Videostudio 2019. I purchased Videostudio Pro 2021 on Amazon in DVD format.

I ran the DVD but it hung with the message "We encountered a problem while installing. Please contact technical support." I then crashed the program because the DVD was not progressing. I then decided to download the trial version instead.

I entered my serial number and got the same error message. Then I deleted Videostudio 2019 and tried again. Same error. Downloaded the 2019 cleanup tool, ran it, and tried to install again. Same error. It would be nice if it gave a technical spec as to what was causing the error.

Win 10 home 20H2 build 19042.1052 Ryzen 7 GTX 1080

How do I install this?

Ric

[lata]

Regkaz
Sorry you are having problems installing Video Studio

A little confused, taking each program separately
Are you able to Install Video Studio 2019?

I would suggest you try downloading the programs installation files again
Assuming the programs are uninstalled

Video Studio 2019
Using your “VideoStudio2019_Installer.exe” file (7,042KB) (Stub) run to Download the installation files again. ( maybe called VideoStudio_Installer.exe)
You should choose a new empty folder (Download Location) to save the files to.
This will give you the latest installation files, use these files to install the program
Do you have any problems installing 2019.

Video Studio 2021
Again run the Stub, VideoStudio_Install.exe this file is 7,091Kb
Add your serial number to the first panel, do not install the trial, are you able to use the serial number?
Use the same e-mail address for registration as your Corel account
You should choose a new empty folder (Download Location) to save the files to.
This will give you the latest installation files, use these files to install the program.

How far do you get installing 2021

[DraGox85]

I have Paintshop Pro 2021 and Videostudio 2019. I purchased Videostudio Pro 2021 on Amazon in DVD format.

I ran the DVD but it hung with the message "We encountered a problem while installingd. Please contact technical support." I then crashed the program because the DVD was not progressing. I then decided to download the trial version instead.

I entered my serial number and got the same error message. Then I deleted Videostudio 2019 and tried again. Same error. Downloaded the 2019 cleanup tool, ran it, and tried to install again. Same error. It would be nice if it gave a technical spec as to what was causing the error.

Win 10 home 20H2 build 19042.1052 Ryzen 7 GTX 1080

How do I install this?

Ric

But why buy software on Amazon, you have the official Corel store to make your purchases, do not trust the sellers that you can find in stores that are not official. I hope you solve the problem, but I think it is not going to be like that.

[Davidk]

Even using the product/license key you got from the Amazon purchase, doing what Trevor suggested will download the new files from the Corel server: that's where that installer goes to to get it's files.

[regkaz]

I just manually registered the product online and the serial number was accepted so at least we know that isn't an issue.

My apologies for not being clear. My other Corel products work fine. I only listed them in case they have issues that may be causing my problem. As a precaution I've removed Videostudio 2019 (I'm going to reinstall it on my work computer). I've also run the Videostudio 2019 clean-up program just to make sure the old install isn't an issue.

I'm at work now so I can't test anything until I get home. I don't remember seeing an option for selecting a download location for the install files. Where do I find them? The stub keeps telling me that it's verifying the download files, I get the bar showing the install is progressing, then it gives me the error message. I also tried installing as an admin. Looking at my Windows logs I don't see any error messages.

I saw that the program files appeared to have installed. When I clicked on the Videostudio executable I got a DLL error for "pexexif_res.dll". At that point I deleted the entire folder from Program Files and gave up.

What should I do when I get home?

[regkaz]

Also - when I run the install stub the initial screen is prefilled with my name, email, and serial number. The only box I have to uncheck is that I don't want to partake of the Corel Experience.

[Davidk]

You don't select a download location - it's wired into the installer stub. All you have to do is choose a location for the download files - different from the last time so the installer does not think you already have it - and run. If you want to download and install in one operation - the installer can do that - then make sure you have chosen the install location also. A custom install allows you to do that if you don't want the default.
Warning;
With 2019, the program has some shared content (meaning it can share it with later versions) which is installed in a seperate location folder. That folder once defined is not changeable unless you get into the registry (method from Trevor), and caries over from every installation. Windows explorer will also display that folder - the removal tool doesn't seem to delete it. So even tho you have removed 2019, it's shared folder is still defined in the registry and that's where any new shared content from a new install, even of the same version, is saved.

[lata]

Regkaz
Sorry for the delay in my reply, just away from the pc for a day.

When You run the installation file VideoStudio_Install.exe, at 7,091Kb
1 / The first page allows you to enter your serial number, clearly that has been accepted
2 / the next two pages are the licence agreement followed by User Experience……..
3 / then we see our registration details
4 / Next takes us to a screen with two choices Complete or Custom
Please choose Custom
5 / Next should show the installation files listed with a tick to select all, As my attached Image…. Yes its 2020 and not 2021, just an example.
There are three options to select folders
The first is the Download Location, it is this that I wish you to change using a new empty folder.
Install Program to : I would recommend the default location.
The third is the contents location, that will be greyed out as you have installed 2019.
I usually download only so I can check the files before installation, then I install, your choice

Downloading the files from Corel will give you the latest versions which should not need any updates, at least that’s what I see installing the ultimate, I realise you have the Pro version, Installation should be the same.

How far do you get and are you now able to install.

click image for larger view

[regkaz]

It finally installed. Thanks for everyone who helped.

I performed multiple steps of 1) make sure all versions of C++ for 2012 were removed from the installed app list, 2) verify the registry had no reference to C++ 2012, 3) reboot, 4) download a fresh copy of the installer stub using a different browser, 5) setting the stub to save the install files to a fresh folder, and 6) running the install. Each series would end with the same useless error message telling me to contact tech support without providing any error codes to give them guidance.

I decided to run the DVD install again. It was very slow. The progress bar would hang for a minute then move about 1/4" and repeat. It did this without error until the last 1/2" of bar was left and then it hung. I waited 5 minutes and the bar didn't budge. I ejected the disc and closed the install window. Then I went back to the last install stub I downloaded and ran it. This time it completed without error.

All rather convoluted and very frustrating, but it looks like I have a functional install.

[lata]

Good to know you have finally installed the program, thanks for the feedback

[DraGox85]

Good to know you have finally installed the program, thanks for the feedback

I am very glad that you have solved it, how well the forum works, especially for its users.

PS. Why are my posts not being published?

Post edited by Admin
At the top or the forum, to the left is a Quick Links option -- Your Posts, this shows all your current posts, 3 in all.
One does appear to have had a URL link removed by our Admin

Another of your replies has also been edited by yourself.
I would suggest that if you wish to edit any of your posts that you indicate you have done so as my reply here, just to save any confusions.

[Ken Berry]

Your first two posts, as you would have been informed when you first registered, needed to be approved by a Moderator/Admin before anyone would be able to see them. But after that, now, with your third and those to come, no further approval is required.

I also note that in your Preferences, you said you didn't want to be notified of replies to your posts. I have now changed that so you will now receive notification. But of course I can change that back if you really don't want the notifications.

[Davidk]

At some point MS is going to have to adjust to reality: the PC hardware is much more reliable than it used to be 10+ years ago, and as a result users are choosing not to update, but rather continue to use the Older OS's. Presumably until the hardware actually does fail. As of today, stats counter still has windows XP as an identifiable number in the world usage of windows. Win7 is still 15% of the total.
So I can see many users opting out of windows upgrades. Unless windows 11 is able to adjust it's feature set for older hardware. But at the moment it has the look of MS getting an income stream promoting new computing devices.
And then the app vendors will have to either support older OS for their product or face users also refusing to upgrade.

[Ken Berry]

Thanks David. This is also my reading. As I have just written in another thread, I have just discovered that Microsofts minimum requirements for a computer to run Windows 11 is a processor which, for Intel, must be at least 8th generation. My best computer is 7th generation Core i7 so won't run Win 11. So your comment about MS getting an income stream from promoting the sale of new computers is particularly timely. I can't imagine this being welcomed by a very large proportion of the world's computer owners...

[Davidk]

Hi Ken,
As you know I've struggled with this upgrade thing for a year or more, with win10 and CVS. Right now,
- I have 2 laptops that work fine on win7. One is almost 10 years old, 32bit so it's upgradability is zero. But the wife still uses it for on-line searching/purchases/etc, emails and so on. Shes' a luddite - even a regular backup gets a "what are you doing to my win 7 PC now?" remark, tersely made. The other is a 64bit laptop only7 years old and which I used in class for my tutoring of video studio. Post pandemic, there is sign of interest in video editing classes returning, but if I do that it will be using older versions of software to illustrate the principles and representative actions with comparative programs. Doing that with the very latest versions (needing new computers) isn't a financial option any more esp after watching (from the sidelines) Robert's struggles to get CVS2021 going on a win7 machine.
- my newest and most capable PC is a desktop, whose m/b and cpu is 6 years old next week. I have upgraded various bits of it over time (more RAM, new display etc) but the basic platform hasn't changed much: getting it upgraded to win10 and running CVS was a frustrating time. I gave up on the older versions, but CVS 2021 which had not previously been installed on win7, did run. And so it also has the same issue: old hardware that works with current software. Newer versions of the software that won't work on it are not going inspire new hardware until that is a physical necessity.
A computer is after all just a tool: back in the '80s and '90s new OS versions was pounced on by users as it always had more capability. But the last time that was really in evidence was windows 95. After that upgrades were more about polish than capability. And you don't see a carpenter replacing his favourite chisel just because there is a shiny new one on the store shelf.

Almost forgot . . I recently complained to my mobile vendor about Android alerts for unused software (all of them pre-installed apps) taking up space. Around 500mb in fact. And it seems that pre-installed software cannot be removed - disabled, still taking up space, but not removed. I cannot imagine that situation existing if there wasn't something (a fee/income of some sort) in it for Google/Android. The similarity to the situation you outline for win11 is striking.