The Brand New VideoStudio 2021

[cybernick]

Nick, The first thing a user do upon installing (any) VS is to set the auto saving to 2 min.

I developed a muscle memory for "ctrl+s" due to reliability of Corel

[lata]

I was just adding FX to an overlay video.

Like Tony, I have used 2021 for a while now and not had a crash even with my better attempts

So can you give more details, what type of video and which FX, and if I can replicate I will pass this on to Corel

also if you can replicate the crash or it is happening more often then you should also approach Corel Support.

[cybernick]

I was just adding FX to an overlay video.

Like Tony, I have used 2021 for a while now and not had a crash even with my better attempts

So can you give more details, what type of video and which FX, and if I can replicate I will pass this on to Corel

also if you can replicate the crash or it is happening more often then you should also approach Corel Support.

Unfortunately it is completely random. My main video is wmv in 1080p and I was playing around in overlay with png files in blending modes and Chroma key. Generally crash happens during preview.
Meanwhile one question. Have you upgraded the k-lite pack? I did not yet. My version is 15.9.5.

[lata]

Unfortunately I do not have WMV video, only a few short samples
are the png from Video Studio Overlay library or your own files.

K lite is 15.8.0

[asik1]

I don't know what you did, but on this TL each png with different blending mode and space bar plays very instant and smooth

[cybernick]

I don't know what you did, but on this TL each png with different blending mode and space bar plays very instant and smooth

unfortunately it is completely random. Even I can not reproduce.

[cybernick]

Unfortunately I do not have WMV video, only a few short samples
are the png from Video Studio Overlay library or your own files.

K lite is 15.8.0

My own.

[cybernick]

Yesterday I had a abnormal software shutdown right after I made a "save as" to a project and start previewing. With no change at all. I really do not understand Corel has a service which supposedly should upload data to corel for better user experience. I am really curious how many lines of logs has been uploaded to corel due this abnormal shut down for the last 3 years? But still no improvement. We as community try to find a solution by trying reproduce the problem.
Someone from Corel should ask for dump logs and inspect. But instead, every time I contact to support center the suggested solution is the same. " reset library, re install the software". I do not remeber how many time I have sad this but "Come on Corel!"

Anyway I am upgrading my K-Lite to the latest version.

[lata]

You should contact Corel Support giving them details of your project, its content and the editings you have used, any filters etc

You think Corel should ask for crash details yet your post only tells us that the program crashed, no details.

Come on Cybernick, you have been here long enough to know to provide the details of your project settings, its content, video properties and type, video source, are they recorded using a camera, downloaded from the internet, converted from another format.
Do the Project Properties match the video files being used, you know the standard stuff that the forum members will ask for and are always having to repeat the request

If you get past the first support and advice to re-install then level 2 support usually asks for dump files to be provided, or indeed access your pc.
They may also ask for a Smart Package, unless you can replicate the crashes using the programs sample files, then we obviously have those to work with although the VSP would be useful.

A Smart Package provided here would be useful, and if I can replicate then I will pass the details on to Corel
And if you wish us to follow your problem then start a new topic rather than adding to the “The Brand New VideoStudio 2021” topic which is now on the 4 page, your posts/ replies are going to get lost here.

So the problem for a start is either…………
1 / video studio issue, then others should be reporting the same issues
2 / your pc environment
3 / the type of files you are working with

[cybernick]

You should contact Corel Support giving them details of your project, its content and the editings you have used, any filters etc

You think Corel should ask for crash details yet your post only tells us that the program crashed, no details.

Come on Cybernick, you have been here long enough to know to provide the details of your project settings, its content, video properties and type, video source, are they recorded using a camera, downloaded from the internet, converted from another format.
Do the Project Properties match the video files being used, you know the standard stuff that the forum members will ask for and are always having to repeat the request

If you get past the first support and advice to re-install then level 2 support usually asks for dump files to be provided, or indeed access your pc.
They may also ask for a Smart Package, unless you can replicate the crashes using the programs sample files, then we obviously have those to work with although the VSP would be useful.

A Smart Package provided here would be useful, and if I can replicate then I will pass the details on to Corel
And if you wish us to follow your problem then start a new topic rather than adding to the “The Brand New VideoStudio 2021” topic which is now on the 4 page, your posts/ replies are going to get lost here.

So the problem for a start is either…………
1 / video studio issue, then others should be reporting the same issues
2 / your pc environment
3 / the type of files you are working with

I see you. But even in level 1 support they should do way better.
Not I worked on it and I initiating a new thread.

Sorry for inconvenience.