VS Ultimate X9 not seeing my webcam

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Emekadavid
Posts: 1
Joined: Sat Dec 26, 2020 3:18 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
ram: 8GB
Hard_Drive_Capacity: 500GB
Corel programs: VideoStudio X9

VS Ultimate X9 not seeing my webcam

Post by Emekadavid »

I use two webcams on my system. An inbuilt webcam and an external webcam. The external webcam is microsoft lifecam vx-700. I have been using both cams for zoom videoconferencing and doing video recording without any problems. But when I wanted to capture using my newly installed vs ultimate x9 I get a message that says: "either no video capture driver is installed in the system or no device is connected".

Both webcams are connected. I just checked them on another software that captures webcams and the software captures both of them. So, why is vs ultimate x9 not capturing my devices. What am I missing out?

Please, if anyone can help me I would be grateful.
asik1
Posts: 3446
Joined: Thu Apr 17, 2014 6:07 am
operating_system: Windows 10
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motherboard: H170M-E D3
processor: i5-6600
ram: 8gb
Video Card: GTX1050-2GB
Hard_Drive_Capacity: No hoarder
Monitor/Display Make & Model: 2K HP-27MQ
Corel programs: VS-X9.2, 2020, 2023
Location: Israel

Re: VS Ultimate X9 not seeing my webcam

Post by asik1 »

Strange, I'm using cheap 20$ webcam, generic W10 driver and X9 got it.
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Davidk
Posts: 2090
Joined: Wed Nov 26, 2008 12:08 pm
operating_system: Windows 10
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ram: 16Gb
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Monitor/Display Make & Model: HP E240c video conferencing monitor
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Location: Brisbane Australia

Re: VS Ultimate X9 not seeing my webcam

Post by Davidk »

I had this sort of issue years ago, with a video A/D usb device and an early customised version of power director, the PD standard version would not work with the device. From your description, both webcams are affected the same way.

In essence, what you are seeing is:
- a non-standard driver for the webcam: many devices like this come with special drivers that the editor needs to be 'tweeked' to work with;
or
- perhaps the webcam driver/s is not up to date.

What can you do about it? not a lot. If its a special driver or its not up to date, the webcam supplier is the best avenue for help. X9 is 5 years out of date and Corel will not help.
Another alternative is to try a generic driver for that type of device
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