Save As feature closes down PI program

[ahk123]

Lately if I create something and click on 'Save As" or 'Save', the program shuts down. I can save something if I use Image Optimizer or sometimes when I use the CTL+SHFT+S, it works sometimes.
What happens is that the window will show up to choose where you want to save but then it disappears and PI closes down.
I have uninstalled and reinstalled.....I have cleaned out registry and also under advice have uninstalled PEX 8.5 and reinstalled that and still this happens. every once in a while it works......
Don't know what to do. Ulead support just suggests uninstalling and reinstalling.
Very frustrating after working on item then losing it when trying to save.
I am taking the PIRC Beginners Workshop and don't want to lose anymore projects.
I would appreciate any help anyone can give.
Thank you very much Annette

[htchien]

Windows version?
Display card driver version?
Latest updates and patches of PhotoImpact installed?

H.T.

[ahk123]

I have Windows XP professional Pentium 4
Display card 128MB DDR ATI Radeon 9800 SE
Version 6.14.10.6414

I have Photo Impact 10 with the new patch installed.

I have 1GB of RAM

[htchien]

I'm using Windows XP Pro SP2, too.

My PC:
Intel Mobility Pentium 3 1.13G
ATi Mobility Radeon
ATi Catalyst driver v6.14.10.6467
512MB DDR SDRAM
Ulead PhotoImpact 10 with the latest patch (v10.0.0.1)
Ulead PhotoExplorer 8.5 also installed.

But I do not have your SAVE FILE problem in my PI.

Maybe you can try to update your display card driver from http://www.ati.com ?

I wish I can help, but sometimes it's difficult if I cannot check your PC.

H.T.

[ahk123]

I went to the ATI site but the updates mentioned were mostly for game playiing and I don't want to start downloading stuff that may cause me trouble.
This morning the save feature is working........I guess it is tempermental.
Thank you for your help.

[nounours]

Hi,

I have exactely the same problem as you described, I hve done everything uninstall clean register reinstall, but that will not works!
I'm very frustrated and dont know what to do anymore!
Please help!
Thanks

[htchien]

Any other program installed in your system?

[greenboy]

No problems here. I'm hammering the program fairly hard and use SAVE AS the majority of the time I'm saving. I'm running under XP Pro SP2 though I think I'd have the same results under XP Home. Sorry I don't have anything of more consequence to add to help you.

[ahk123]

I am the person who originally posted this thread and now no longer have the problem.
I really don't know what happened but I started just using the feature that is under the heading 'WEB' and scrolled down to "Item Optimizer" and saved it that way. After a while I tested the other way and it started working. So I have just chalked it up to a bug in the the new version of the program.
Hope this helps.....also I found if I used the "CTL + ALT + S key that the window for Save As would be activated.

[greenboy]

I've been meaning to check if the bugs I found in PI XL still exist when going between Image Optimizer and File when saving PNG data. It would always toggle/change my FILTER option. Actually, Image Optimizer jpeg saving would also toggle my PNG filter option setting, I would notice the next time I went to SAVE AS PNG in the file menu.

The behavior of plain old Save would also be inconsistent - sometimes saving a filtered PNG, sometimes saving a much larger unfiltered one. That was annoying.

[nounours]

I am the person who originally posted this thread and now no longer have the problem.
I really don't know what happened but I started just using the feature that is under the heading 'WEB' and scrolled down to "Item Optimizer" and saved it that way. After a while I tested the other way and it started working. So I have just chalked it up to a bug in the the new version of the program.
Hope this helps.....also I found if I used the "CTL + ALT + S key that the window for Save As would be activated.

Hey thanks,
The image optimizer its partially solving the problem as long as I want save as JPG,GIF or PNG for other formats the problem is still there as the "CTL + ALT + S" key is also shutting down PI.

I have installed the soft in another PC and it works very well, I guess in my PC there is some incompatibility with some DLL but which one and how to find it? I can not reasonably remove all my installed software?
Is there any way to trace what is happening?
Thans to all for your help & suggestions

[greenboy]

This is one that might require detailed technical support from Ulead, which they seem to do on a one-by-one basis, and not here, evidently...

But like so many other WINDOWS-oriented problems, perhaps an uninstall followed by a re-install might shake it loose. So that might be worth trying first.

Microsoft, tsk, tsk.

[nounours]

This is one that might require detailed technical support from Ulead, which they seem to do on a one-by-one basis, and not here, evidently...

But like so many other WINDOWS-oriented problems, perhaps an uninstall followed by a re-install might shake it loose. So that might be worth trying first.

Microsoft, tsk, tsk.

Well I finally solved my problem by......reinstalling Windows! Thanks Bill!

Well now at least PI it works fine, I guess something in the registers or in a dll was incopatible!

So long.