PaintShop Pro 2021 - Creative Pack - Photo Frames

[migf1]

Hi robola,

it may be a long shot, but try resetting PSP by holding down the Shift key while launching it (if you're using a custom workspace, save it first so you can load it back, because the reset will get you back to the default workspace).

[Robola]

Thanks for the suggestion, migf1e. After startup with the shift key, I loaded a photo and tried to get frames. This time it loaded the 5 frames I had moved from "C:\ProgramData\Corel\Corel PaintShop Pro 2021\Corel_09" folder and the same 5 from "C:\ProgramData\Corel\Corel PaintShop Pro 2021\Corel_09\Corel_09_01". Via a "duplicate frames" message, after the file list opened, I could see the first set was from the _09 folder I had copied there from the the _09/_01 folder. The second set of 5 was from the _01 folder itself. The _01 folder actually has 139 frames in it. The other sub folders, _02 through _05, have another 94, totaling 233 frames. I loaded another photo and tried again and the frame list never came up and I was left with the fuzzy oval again. It's as if the program thinks I only have one frame.

Pretty mysterious stuff. I think it's probably time to open a ticket on this.

[lata]

Have you tried re-installing the Corel_CreativeContent.exe that should give the option to repair or remove
I would try both although think a remove followed by installing would be best.

For me that package increased the Corel PaintShop Pro 2021\Corel_09 folder adding 09-02 and 09-05
Giving me 150 frames available to use

not sure what else was added to PSP?

[Robola]

Thanks, Trevor. Yes, I went through those steps with tech support earlier on. Won't hurt to try again. Still, confused as to why I can see that the files are all in a folder referenced properly in the file locations and have sketchy, inconsistent behavior.

[lata]

If it helps I have just removed the contents of Corel_09, 5 folders to a new folder on my desktop aptly called Frames.
then File Preferences - File Locations - Picture Frames to add that locations

No problems in doing that and all Frames are available again.

[migf1]

I'm sorry the reset didn't work out. Sounds really weird issue indeed! Is that happening with the latest patch of PSP 2021? Just curious, though I can't help, since I'm on Windows 8.1 and I haven't applied the patch ('cause i have no issues so far).

[Robola]

Release was Oct 8. Running Windrows 10. I had a trial installed for a day or two and then decided to purchase. Instructions suggested no need to reinstall, just update info. I think I'll try a reinstall anyway.

[Robola]

Update - I wish I could be more helpful, but I don't know what I did to finally get my frames. They seem to be functioning OK now. Thanks to all who responded to my plea.