PSP 2021 Installation Stalled at Privacy Popup

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Klindar
Posts: 24
Joined: Wed Feb 13, 2013 11:50 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUS P77 Deluxe Gen3
processor: I7-2600K
ram: 16GB
Video Card: AMD Sapphire 6970
sound_card: Realtek High Definition
Hard_Drive_Capacity: 3 TB
Monitor/Display Make & Model: Dell U2711
Corel programs: Paintshop Pro Ultimate, Video Studio
Location: Calgary, Alberta / Canada

PSP 2021 Installation Stalled at Privacy Popup

Post by Klindar »

I have 3 PC's nearly identical. PSP 2021 installs just fine on 2 units but on the third the EULA and Privacy popups are mis-scaled. I get thru the EULA by tabbing but in Privacy only the "Cancel" button is visible. I rescale graphics so both buttons are visible (but smaller) but clicking either one is not recognized. Had the same problem with PSP 2020.

System: Win 10/64 bit, AMD Radeon HD 6970 graphics. 16 Gb RAM

Any suggestions much appreciated.

Best wishes,
K
Klindar
Posts: 24
Joined: Wed Feb 13, 2013 11:50 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUS P77 Deluxe Gen3
processor: I7-2600K
ram: 16GB
Video Card: AMD Sapphire 6970
sound_card: Realtek High Definition
Hard_Drive_Capacity: 3 TB
Monitor/Display Make & Model: Dell U2711
Corel programs: Paintshop Pro Ultimate, Video Studio
Location: Calgary, Alberta / Canada

Re: PSP 2021 Installation Stalled at Privacy Popup

Post by Klindar »

Looks like no one has anything to try. I ran the cleanup tool and then downloaded the installation package as recommended by Corel but the problem remains. Is there a way to migrate copy PSP2021 from one of the working installations to the problematic unit?
Kathy_9
Site Admin
Posts: 2896
Joined: Tue Nov 30, 2010 12:44 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
processor: 8th Generation Intel Core i7 8700 3 20 GHz
ram: 16GB
Video Card: NVIDIA GeForce RTX 2060 [6 GB GDDR6 dedicated]
sound_card: NVIDIA High Definition Audio
Hard_Drive_Capacity: 2TB
Monitor/Display Make & Model: HP EliteDisplay E243m 23.8-inch
Corel programs: PSPX2 ~2023; Painter 2018~23
Location: USA
Contact:

Re: PSP 2021 Installation Stalled at Privacy Popup

Post by Kathy_9 »

Have you tried disconnecting from the internet and disabling your antivirus while installing? Then re-enable your A/V and internet connection.
PSPX9 | PSP2020 | PSP2021| PSP2022 | PSP2023 & PhotoMirage installed; PSPX | PSPX2 thru PSP2019 owned but not installed
http://www.flickr.com/photos/37153430@N03/
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