PaintShop Pro 2020 Crash

[PixSmith]

I'm having a problem -
I just downloaded PaintShop Pro last week, and this weekend have been poking around to see if it's a keeper or not.

I installed both 32 and 64 bit versions (the recommendation) and this happens in both versions.

If I use something that's automatic, like Instant Photo Fix or Instant Noise Removal, everything works as expected. In fact, both loading the program and the effects I've applied this way work well.

If I try to use something like Smart Photo Fix, or anything where there are settings to tweak, the split screen window comes up full screen and in what looks like the "photo" interface (I use full) but there's an immediate error chime that rolls about three or four "dings" and the buttons don't populate nor does the "preview" window load. The whole program becomes non-responsive, and within about thirty seconds to a minute, it closes on its own with no error messages or anything. The program is updated fully and the version shows as the latest version.

I have only tried this on my machine at home, so I'll install it on my work machine and see if I have similar issues. I honestly can't answer whether installing any of Corel's "extras" might have caused this because though I used the program before installing any of them (the recently on sale Photo Video Ultimate Packs) with Painter Essentials 6, ParticleShop, Photo Mirage and some creative pack) I never tried any advanced editing.

Any thoughts? Anyone else run into this? The scratch disk I'm using only has about 5 Gig available, and I don't have any excessive demands undo wise.

Thanks in advance. I really like this program, other than this small, "can't use a lot of it" part, but everything it does on its own works much better than it did, and quicker too, than my old (don't laugh) X5 version.

Cheers,

Pix Smith

Edit: It occurred to me to see if I could find something in the event viewer, and this is what has turned up

Faulting application name: Corel PaintShop Pro.exe, version: 22.2.0.8, time stamp: 0x5e0b27db
Faulting module name: CoreControls.dll, version: 22.0.0.1, time stamp: 0x5e0b20be
Exception code: 0xc0000005
Fault offset: 0x0000000000088689
Faulting process id: 0x4330
Faulting application start time: 0x01d657f308272c72
Faulting application path: C:\Program Files\Corel\Corel PaintShop Pro 2020 (64-bit)\Corel PaintShop Pro.exe
Faulting module path: C:\Program Files\Corel\Corel PaintShop Pro 2020 (64-bit)\CoreControls.dll
Report Id: 4c32c4ee-8439-421c-ae4b-c904729accfb
Faulting package full name:
Faulting package-relative application ID:

It's identical in the 32 bit error message, except for the path names, obviously.

[Jean-Luc]

Try to launch PSP while holding down the Shift Key until it asks you to accept the reset. This will not delete any of your documents or files. Only your workspace will be set to default (save it before to do the reset).
This trick cures many problems (but not all).

[PixSmith]

I will give that a try. And again, tomorrow at the office I'll try it on a different machine. It's possible I have some arcane conflict going on with my home machine as well.

Thank you for that advice though - I completely forgot about that option.

Cheers,
Pix

[Mycroscope]

Pix Smith, I have just started having *exactly* the same problem as you describe. Seems to have started around the same time as yours did too. Do you have a solution yet? It's driving me crazy. I normally use PSP many times daily. I have uninstalled and reinstalled three times, to no effect. I am on a dev build of Windows and wondered if it would be worth reinstalling. But that's such a hassle. Please let me know if there is a solution...

[hlangenbacher]

PaintShop Pro

Same problem here
I tried reset psp, repair psp, windows safe mode, 32 & 64 bit psp.

I've been having a problem with anything where there are settings to tweak - the dialog boxes for parameters are empty or show weird stuff. I used to get around it by resizing the dialog window but that quit working.
Now when I try "digital noise removal" I get a popup "Encountered an improper argument", I click OK, then I get another popup with blank boxes and then psp closes.

Windows app log shows Faulting module name: CoreControls.dll version: 22.0.0.1
I am running Windows 10 Insider Preview 20161.1000 (rs_prerelease)

[Ken Berry]

PixSmith hasn't reported whether it worked for him, but have you tried Jean-Luc's suggestion of resetting the program by holding down the Shift key when you click on the desktop icon to open PSP. You will be asked if you want to reset. Make sure you save any customised workspace or it will be lost in the reset.

[jfisherman]

Having the same crash problem here. Just started recently ...

Steps to reproduce:
1) Open Smart Photo Fix on any image and it crashes. You hear 4 or so rings and then it shows a dialog with no text and exits
Resetting the workspace with the Shift key does not fix this.
2) I also tried "digital noise removal" and it also crashed - showed a dialog (no text visible) and then exited

Running the windows insider preview builds so I suspect something there changed.
OS Name Microsoft Windows 10 Pro Insider Preview
Version 10.0.20170 Build 20170

The error shown in app logs.

first crash
Faulting application name: Corel PaintShop Pro.exe, version: 22.2.0.8, time stamp: 0x5e0b27db
Faulting module name: CoreControls.dll, version: 22.0.0.1, time stamp: 0x5e0b20be
Exception code: 0xc0000005
Fault offset: 0x0000000000088689
Faulting process id: 0x41c4
Faulting application start time: 0x01d65ed834b6679c
Faulting application path: F:\install\Corel\Corel PaintShop Pro 2020 (64-bit)\Corel PaintShop Pro.exe
Faulting module path: F:\install\Corel\Corel PaintShop Pro 2020 (64-bit)\CoreControls.dll
Report Id: 5952d82f-abd5-4ae9-993a-0a6b81703ce2
Faulting package full name:
Faulting package-relative application ID:

noise removal crash ...
Faulting application name: Corel PaintShop Pro.exe, version: 22.2.0.8, time stamp: 0x5e0b27db
Faulting module name: CoreControls.dll, version: 22.0.0.1, time stamp: 0x5e0b20be
Exception code: 0xc000041d
Fault offset: 0x0000000000061890
Faulting process id: 0x25bc
Faulting application start time: 0x01d65ed865e0396a
Faulting application path: F:\install\Corel\Corel PaintShop Pro 2020 (64-bit)\Corel PaintShop Pro.exe
Faulting module path: F:\install\Corel\Corel PaintShop Pro 2020 (64-bit)\CoreControls.dll
Report Id: e2ec4eb7-cac6-4941-8ca8-b638bdd53758
Faulting package full name:
Faulting package-relative application ID:

[Jean-Luc]

Having the same crash problem here. Just started recently ...

Recently... do you mean 'after a Windows update'?

[LeviFiction]

The errors are fairly generic, access violation and user callback exception. Both pointing to CoreControls.dll this suggests either PSP's library is doing something your computer doesn't like or had been slightly corrupted and it's producing unexpected errors.

[jfisherman]

Having the same crash problem here. Just started recently ...

Recently... do you mean 'after a Windows update'?

Well, Windows updates all the time (4 updates in the windows insider preview since June 18 on my machine ) and the features used to work but I can't really prove it was a Windows update that broke me or some other change.

[jfisherman]

The errors are fairly generic, access violation and user callback exception. Both pointing to CoreControls.dll this suggests either PSP's library is doing something your computer doesn't like or had been slightly corrupted and it's producing unexpected errors.

Yep, source code to CoreControls.dll and I could debug

and windgb shows
Feature ID:EditCmd_SmartPhotoFixModLoad: 00007ffd`90690000 00007ffd`90968000 F:\install\Corel\Corel PaintShop Pro 2020 (64-bit)\Commands\CmdBase2.dll
ModLoad: 00007ffd`a29b0000 00007ffd`a2a0f000 C:\WINDOWS\SYSTEM32\VCAMP110.DLL
ModLoad: 00007ffd`ab4c0000 00007ffd`ab4d9000 F:\install\Corel\Corel PaintShop Pro 2020 (64-bit)\CObjExt.dll
ModLoad: 00000000`02eb0000 00000000`02ee2000 F:\install\Corel\Corel PaintShop Pro 2020 (64-bit)\Languages\EN\CmdBase2rc.dll
ModLoad: 00000000`02eb0000 00000000`02ee2000 F:\install\Corel\Corel PaintShop Pro 2020 (64-bit)\Languages\EN\CmdBase2rc.dll
(5350.4f20): C++ EH exception - code e06d7363 (first chance)
(5350.4f20): C++ EH exception - code e06d7363 (first chance)
(5350.4f20): C++ EH exception - code e06d7363 (first chance)
(5350.4f20): C++ EH exception - code e06d7363 (first chance)
(5350.4f20): C++ EH exception - code e06d7363 (first chance)
(5350.4f20): C++ EH exception - code e06d7363 (first chance)
(5350.4f20): C++ EH exception - code e06d7363 (first chance)
(5350.4f20): C++ EH exception - code e06d7363 (first chance)
(5350.4f20): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
CoreControls!CDlgWithZoomPreview::PaintPreview+0xe30:
00007ffd`942f1890 488b4808 mov rcx,qword ptr [rax+8] ds:00000000`00000008=????????????????
1:071> r
rax=0000000000000000 rbx=00000000009a2970 rcx=0000000000cc2f00
rdx=000000000000005c rsi=0000000000974530 rdi=00000000009a26a8
rip=00007ffd942f1890 rsp=00000000009740a0 rbp=00000000009741a0
r8=00000000009741a0 r9=0000000000973ff0 r10=0000000000000000
r11=0000000000000246 r12=0000000000000000 r13=00007ffd943c7dd0
r14=0000000000000002 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202
CoreControls!CDlgWithZoomPreview::PaintPreview+0xe30:
00007ffd`942f1890 488b4808 mov rcx,qword ptr [rax+8] ds:00000000`00000008=????????????????

stack trace first few frames ...
[0x0] CoreControls!CDlgWithZoomPreview::PaintPreview + 0xe30
[0x1] CoreControls!CDlgWithZoomPreview::OnPaint + 0x436
[0x2] mfc110u!CWnd::OnWndMsg + 0x5ba
[0x3] mfc110u!CWnd::WindowProc + 0x38
[0x4] mfc110u!AfxCallWndProc + 0x162
[0x5] mfc110u!AfxWndProc + 0x54
[0x6] mfc110u!AfxWndProcBase + 0x51
[0x7] USER32!UserCallWinProcCheckWow + 0x2bd
[0x8] USER32!CallWindowProcW + 0x8e
[0x9] Corel_PaintShop_Pro!CFileTreeCtrl::IsSelectionMade + 0x76a

[CallMeSteven]

Hello All
I am running Windows build 20170 and that is when the crashing of PSP Pro started. It's when I select 'Smart Photo Fix' then the window comes up but looks
corrupted, after five seconds the program crashes. I tried PSP 32 bit and 64 bit both do the same (I'm using PSP Ult 2019) + I tried PSP 2018 (Both 32/64 bit) - exactly
the same.

Hopefully the next Windows 10 Dev build will solve this issue!

[lata]

Hi Steve
And welcome to the forums
I have just tried PSP 2019 Smart Photo Fix with no apparent issues.
My view of Photo Fix is a little different to your view, I suspect using a different size monitor
My monitor is 1680 x 1050
Attached image are the details I see, much more than in your view?

From the Menu - User Interface all my settings are as-installed, seems all are set as small.
So a little more gong on here than the crash?
What is the size of your monitor?
The more experienced PSP guys may be able to help here…..

Have you tried resetting the program, launching the program by holding Shift whilst selecting the PSP desktop icon

[CallMeSteven]

Hello & thanks for the reply

The monitor is 1920x1200. Yes I tried resetting PSP using the Shift key as it started. As stated the program has always worked fine. but from the new Windows 10 Dev Build
12070, the program crashes as described.

[CallMeSteven]

GOOD NEWS:

Build 20175 resolves this issue for me. PSP 2019 working again!