Just purchase PaintShop Pro 2020 Ultimate. Randomly locks up

Corel Paint Shop Pro

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Dchadick
Posts: 1
Joined: Sun May 31, 2020 10:32 pm
operating_system: Windows 10
System_Drive: D
32bit or 64bit: 64 Bit
motherboard: Hewlitt Packard
processor: Intel i9
ram: 64gb
Video Card: Nvidia rtx 2080
Hard_Drive_Capacity: 3tb
Monitor/Display Make & Model: Asus vg35vq
Corel programs: Paint Shop Pro 2020 Ultimate

Just purchase PaintShop Pro 2020 Ultimate. Randomly locks up

Post by Dchadick »

As I say, I just purchased the program.
Using it, it will lock up my pc so hard I have to hold the power button to shut the pc off. The mouse pointer stops working. Keyboard stops working. No response at all from the pc. Last night after it happened, again, I turned the monitor off to let it sit and see if it would come back to life. A while later (20 or 30 minutes, don't know), I heard a noise from the pc. Turned the monitor on, and the system was rebooting. This has been going since I installed the program 3 days ago.
It will lock if I am adding text to an image. It will lock if I am selecting an area to crop. I literally had to make a change, then save. Then make another change, save, etc, just to try to get through a project, and multiple lock ups/reboots along the way. Seriously frustrating.

My system is a brand new HP OMEN.
Windows 10 Home
3TB HARD drive
64 GB ram
NVidia RTX 2080 vid card
Very few programs installed on this machine.

Shortly after install of the program, I got a BSoD, but was too far away to see the message before the pc rebooted.

Any ideas? Suggestions? Anybody have a boat with a heavy anchor?


Edit:
Trying the program on an older pc, and it works fine. No lock ups at all. Got me scratching my head.
Andy2011
Posts: 115
Joined: Sun Sep 22, 2019 4:26 pm
operating_system: Windows 11
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Gigabyte A520M S2H
processor: AMD Ryzen 5 PRO 4650G 6 Core CPU
ram: 16 GB
Video Card: Integrated Radeon Vega GPU
sound_card: on board
Hard_Drive_Capacity: 2500 GB
Monitor/Display Make & Model: BENQ GW2760HS + Benq T905 as second monitor
Corel programs: Aftershot Pro 3, Paint Shop Pro 2020
Location: UK

Re: Just purchase PaintShop Pro 2020 Ultimate. Randomly lock

Post by Andy2011 »

My first guess is the graphics card/driver. Is it supported by PSP? Corel are not the best for updating software!
Also, there may be some settings in the nvidia control panel specific to applications (e.g. 3D, whether to use the GPU to run the application).
Knowledge is recognising that a tomato is a fruit: experience is not putting it in a fruit salad.
LeviFiction
Advisor
Posts: 6831
Joined: Thu Oct 02, 2008 1:07 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Alienware M17xR4
processor: Intel Core i7-3630QM CPU - 2_40GH
ram: 6 GB
Video Card: NVIDIA GeForce GTX 660M
sound_card: Sound Blaster Recon3Di
Hard_Drive_Capacity: 500GB
Corel programs: PSP: 8-2023
Location: USA

Re: Just purchase PaintShop Pro 2020 Ultimate. Randomly lock

Post by LeviFiction »

I would contact Corel Support directly.
If you have bsod screens setup to dump their information you can use a program like nirsofts bsod viewer to see what the error code was. https://www.nirsoft.net/utils/blue_screen_view.html
https://levifiction.wordpress.com/
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