Studio 2020 Crashed

[RobCharles1981]

Hi this Crash Problem is still happening.
I re-purhcased the software and have the latest build.

And Working on a Project either editing or play back the program will just "Close"
Corel Live Chat are useless they tell me to just "reset" the program.
They have asked me for a audit report on my system which I have done.

The Event Error Codes are here, anyone have any ideas?

Faulting application name: vstudio.exe, version: 23.3.0.646, time stamp: 0x5f3437e2
Faulting module name: ntdll.dll, version: 10.0.19041.488, time stamp: 0x70e69bad
Exception code: 0xc0000374
Fault offset: 0x00000000000fed79
Faulting process id: 0x17c8
Faulting application start time: 0x01d6888c5e203668
Faulting application path: D:\Program Files\Corel\Corel VideoStudio 2020\vstudio.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 027a922f-e6d8-4453-acac-d83e2246e74e
Faulting package full name:
Faulting package-relative application ID:



Version=1
EventType=APPCRASH
EventTime=132443386407799749
ReportType=2
Consent=1
UploadTime=132443386422617489
ReportStatus=268435456
ReportIdentifier=6d9fd4d8-42c9-45bc-9068-1b02535ce196
IntegratorReportIdentifier=027a922f-e6d8-4453-acac-d83e2246e74e
Wow64Host=34404
NsAppName=vstudio.exe
OriginalFilename=Vstudio.EXE
AppSessionGuid=000017c8-0001-0041-6836-205e8c88d601
TargetAppId=W:000619502d3d04cbda62ef850b0a03fce53c00000904!0000b2d7e06bc82325077e257d30d2b3b62ba8425384!vstudio.exe
TargetAppVer=2020//08//12:18:41:38!8e97f3!vstudio.exe
BootId=4294967295
ServiceSplit=4259840
TargetAsId=2129
UserImpactVector=808452912
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=c300095f8209b935ce807a46d35e2075
Response.BucketTable=4
Response.LegacyBucketId=2197891062769262709
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=vstudio.exe
Sig[1].Name=Application Version
Sig[1].Value=23.3.0.646
Sig[2].Name=Application Timestamp
Sig[2].Value=5f3437e2
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_2e06
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.19041.488
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=70e69bad
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=PCH_2D_FROM_ntdll+0x000000000009C914
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.19041.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=2e06
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=2e062964e865780458d35cc5275bf83e
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=a42a
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=a42acc6781c3bab71ff62e8a9e7348f0
UI[2]=D:\Program Files\Corel\Corel VideoStudio 2020\vstudio.exe
UI[3]=Corel VideoStudio 2020 has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=D:\Program Files\Corel\Corel VideoStudio 2020\vstudio.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=D:\Program Files\Avast Software\Avast\aswhook.dll
LoadedModule[3]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[4]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[5]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[6]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[7]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[8]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[9]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[10]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[11]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[12]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[13]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[14]=C:\WINDOWS\System32\IMM32.dll
LoadedModule[15]=C:\WINDOWS\System32\USER32.dll
LoadedModule[16]=C:\WINDOWS\System32\win32u.dll

[lata]

Hi Rob
Sorry you are still having issues running 2020
I did a google for ntdll.dll which seems to indicate a Windows 10 issue.

I note that the program appears to be installed on the D Drive, I know it should not make a difference , just a thought.
Did Corel Support suggest that you re-install, silly question, of course they did.
Did they offer to provide a Cleanup tool which should do a more in depth clean of the program files.

[RobCharles1981]

Hi Trev.

I tried installing the program on my D Drive Still the same problem.
Ditto for Drive C where I have it installed.

Ile look into the Ntdll problem.

The Corel Live Chat Support is next to useless, they just tell me to do the basic things like reset and so on.
And I haven't asked them about the cleanup tool either!
We need to speak to the People who made the program and not some 3rd Party Support reading from a script!

[RobCharles1981]

????

[lata]

Hi Rob
I sent you a Private Message regarding the Clean up Tool for 2020
I was waiting for a reply
The 2020 Clean up Tool is not readily available to the general public as it can cause issues with other video studio.
However we have been given permission to provide on a case by case basis, hence my PM to you

I did ask if you had any other versions of video studio installed, if not then the Clean up may be worth a try.
Please view your PM inbox, if you have deleted the message I can send again

I am away from my pc for the next few days so do not have access to the Clean up file till I get home.

Post updated
I have sent the PM again

[RobCharles1981]

Does it crash when you launch VS 2020?
If VS 2020 launches Ok, does it then crash when you open a project? If yes, with every project or only a particular project?
Have you created a new project as you were asked by Trevor in an earlier post?

The Program launches ok - but when editing or rendering it randomly closes! I spent literally all day on Saturday in trying to finish the project I was working on!
The Clueless Live Chat Support emailed me back to say to uninstall X10 and use 2020!
On the other hand I had the program open earlier and went away and came back and it closes, can't re-launch so had to restart my computer!