Greetings. VideoStudio 8 crashes (just the software - not the PC) when I try to access the Motion/Filter tab to change the characteristics of an Overlay/PIP video. It has worked in the past. Tech Support's guidance was to reinstall, but this did not help (and even hurt - now VS does not recognize my COOL3D files, but I'll deal with that separately)
I don't think resources are the issue for Overlay processing. I am running a 3Ghz Compaq Presario with an ATI radeon 9600 video card, and 512MB DDR memory. 101GB free space on one HD and 69GB free on the second in a RAID0 configuration.
Any suggestions?
Thanks,
Barry
VideoStudio8 crashes trying to use Overlay
Moderator: Ken Berry
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B-Riebe
I was getting the same type of VS 8.01 crashes (uvs??.dll). Happened every time I played the project preview. After testing it turned out to be the several complex/custom animations I had in several consecutive text overlays. Once I removed the animations, or stuck with just the simple ones, it hasn't crashed again (yet anyway...still working on the video).
Funny thing is that all the text animations ran fine (at the beginning of my movie) UNTIL I changed video clip order, removed clips and trimmed clips (MPEG captured source). I will be calling Tech support to relay the crash information. Doubt it's my PC resources:
3.2GHz P4 800 (HT enabled)
2.0GB PC2-4200 RAM
80GB & 80GB 7200 SATA HDDs
ATI Radeon X300 128MB
Funny thing is that all the text animations ran fine (at the beginning of my movie) UNTIL I changed video clip order, removed clips and trimmed clips (MPEG captured source). I will be calling Tech support to relay the crash information. Doubt it's my PC resources:
3.2GHz P4 800 (HT enabled)
2.0GB PC2-4200 RAM
80GB & 80GB 7200 SATA HDDs
ATI Radeon X300 128MB
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moviemakerbsg
Thanks for your message, B-Riebe, though our problems seem to be different. I have new information, too. I think the problem is tied to the video filters - when I select Video Filters from the drop-down menu the same error occurs. I get a message that "VideoStudio has encountered a problem and needs to close", and an option to send the error report to Microsoft. The detail points to u32zlib.dll.
Ulead has not yet responded to the new information I sent them, but I don't hold much hope they will - my experience has been that level-1 tech support for any organization does little more than suggest reinstalling. Which I've already done.
I'm going to open up a new problem ticket with them anyway.
Ulead has not yet responded to the new information I sent them, but I don't hold much hope they will - my experience has been that level-1 tech support for any organization does little more than suggest reinstalling. Which I've already done.
I'm going to open up a new problem ticket with them anyway.