can't reach support to activate new software
Moderator: Ken Berry
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- Posts: 1
- Joined: Sun Apr 19, 2020 10:55 am
- System_Drive: C
- 32bit or 64bit: 64 Bit
- processor: i7-9700
- ram: 16gb
- Monitor/Display Make & Model: Dell
- Corel programs: Wordperfect
can't reach support to activate new software
I am a longtime user of Wordperfect and purchased a new computer mid March. The product is registered, but when I try to activate my the corel software acts like it isn't connected to the internet (which I clearly am) so when I try the offline activation options I can't reach anyone at support either by phone or by chat ticket. Does anyone have any advice or a better way to get a response from support? Thanks.
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- Site Admin
- Posts: 14186
- Joined: Thu Jan 19, 2012 6:21 am
- System_Drive: C
- 32bit or 64bit: 64 Bit
- motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X 0x
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- ram: 16 gb
- Video Card: on board
- sound_card: Realtek High Definition Audio
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- Monitor/Display Make & Model: LG W2242 [Monitor]
- Corel programs: CVSX, 19, 20, 22 PSP2023, PI, MS3D
- Location: UK
Re: can't reach support to activate new software
Sorry but we do not discuss your product here. These forums only discuss programs such as VideoStudio, PaintShop listed in the index page - other forums are available to cover WordPerfect, PDF Fusion and Quattro go to :-
http://officecommunity.com
I did find some details on the Corel Knowledge Base regarding Word Perfect
https://support.corel.com/hc/en-us/arti ... ter-Videos
Not sure how you are trying to contact Corel
From the Word Perfect web page there is a "contact us" at the bottom of the page
https://www.wordperfect.com/en/product/ ... track=mmwp
https://www.corel.com/en/support/
If you are trying through the web and Corel Support is not active then it may be a result of the Coronavirus with Corel offices being closed
Good luck, hope this helps
Stay safe
http://officecommunity.com
I did find some details on the Corel Knowledge Base regarding Word Perfect
https://support.corel.com/hc/en-us/arti ... ter-Videos
Not sure how you are trying to contact Corel
From the Word Perfect web page there is a "contact us" at the bottom of the page
https://www.wordperfect.com/en/product/ ... track=mmwp
https://www.corel.com/en/support/
If you are trying through the web and Corel Support is not active then it may be a result of the Coronavirus with Corel offices being closed
Good luck, hope this helps
Stay safe
Trevor