reproducable hard crash

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Nrde
Posts: 23
Joined: Thu Jan 17, 2019 7:35 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
Corel programs: PSP, painter essentials, photomirage

reproducable hard crash

Post by Nrde »

I click Open from the welcome screen and see the last directory I was using, everything is fine.

I click the "Change your view" button to toggle between list, details, thumbnail views, everything is fine
I open a sub-directory (it's empty except including another directory, as I have moved all files from it trying to figure out what is wrong)
I click the "Change your view" button to toggle between list, details, thumbnail views, result is instant crash
here's the dir structure:
D:.
├───psdfiles
└───pspimages
    └───tmp
When opening pspimages and clicking change your view, it crashes. It crashes also if tmp is moved to the same level as pspimages (which is the default directory after I click "Open...") without doing anything, Instant crash.

the "tmp" directory has about 20 pspimage files in it. And with tedious testing I have located the reason to the crash to one file (I can't attach it, as pspimage is not allowed). I had another constant crash before with another file, unfortunately I just got rid of the file to be able to use the program.
So it seems, all the files inside a sub-directory are red when opening a directory, is it for showing the folder thumbnail or what I don't know. But to prevent the crash in my case, required moving the offending file from the immediate sub-directory.

This is with most recent version of PSP 2020 as of today. Also the same symptom with PSP 2019.

Windows event logs are empty, no related messages there.
Andy2011
Posts: 115
Joined: Sun Sep 22, 2019 4:26 pm
operating_system: Windows 11
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Gigabyte A520M S2H
processor: AMD Ryzen 5 PRO 4650G 6 Core CPU
ram: 16 GB
Video Card: Integrated Radeon Vega GPU
sound_card: on board
Hard_Drive_Capacity: 2500 GB
Monitor/Display Make & Model: BENQ GW2760HS + Benq T905 as second monitor
Corel programs: Aftershot Pro 3, Paint Shop Pro 2020
Location: UK

Re: reproducable hard crash

Post by Andy2011 »

If this is a pspimage problem it will proabably be of interest to LeviFiction - see post viewtopic.php?f=56&t=66617
Knowledge is recognising that a tomato is a fruit: experience is not putting it in a fruit salad.
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