Video shot on phone in landscape, VS puts it in portrait

[Kipperd]

OK, so maybe it was recording as portrait, but I had the phone sideways.

When I imported it, it popped up in portrait. No problem, I'll just rotate it.

Nope, the project is in portrait, so I stay in portrait with a tiny picture.

OK, set project to landscape. Should work now...

Nope, now I get this weirdly squashed band going across the screen, but not filling the space. Doesn't seem to be any way to undistort the image.

I tried cropping it, but cropping doesn't seem to do anything except let me move it?

Tried zooming, also fails because it's so distorted.

Tried setting the frame to 2288 x 1080, since that's what it's shot in, but VS would let me access the User Defined frame size button - it's disabled - under Settings>Project Properties>New. Also tried 1920 by 1090, but it squished the image.

Surely other people have held a phone sideways to record before, and needed to change the orientation.

[lata]

Hi Kippard
And welcome to the forums
What version of Video Studio are you using and is your profile correct in using Windows XP?

The frame size of 2288 x 1080 seems a little unusual I would have expected 1920 x 1080.
Does the video play ok on your computers media players or is it just Video Studio that is having problems.

If you are able to provide a sample I am sure the guys here will test the video.
You would have to upload to a sharing site (google Drive, One Drive, Drop Box etc.) and provide a sharing link on your post.

[jorgensen]

Have to tried to rotate it in the Library view and then add it to a new created project with this setting.

[OBB]

I've had this happen as well a few times from time to time as well... shot the clips in landscape, which play back fine on everything else but for some reason VS insists importing it thinking it's orientation was in portrait mode... I swear sometimes VS simply gets a mind of it's own & it's beyond Irritating...

When it happens to me, here, I've found that if I re-convert troublesome clips with handbrake, 99% of the time the converted file will usually import into VS without error. It's worth a shot...

PS: this also works 99% of the time from other problem clips with a host of other VS imported files from other sources as well...