Keyboard shortcuts forgotten frequently

Corel Paint Shop Pro

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RobertWebb
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Keyboard shortcuts forgotten frequently

Post by RobertWebb »

There appear to be lots of issues with keyboard shortcuts.

There's no way to save and reload them, and they are not saved as part of workspaces, or anywhere else that have found. This means when installing on a new computer, there's no way to transfer them. And there's no way to restore them after they're forgotten.

And they're frequently forgotten.

They are forgotten if you load a workspace.

They are forgotten when you install a new version.

They are forgotten if PSP dies uncleanly. Eg system crashes, or I shutdown and let Windows close PSP (which I do because it's the only quick way to restore images I've pasted into PSP but not saved to files yet).

How is the latter even possible? On a good day, hotkeys are remembered between sessions, so they are clearly stored on disk. So if it crashes, how is it losing the keyboard shortcuts stored on disk? But somehow it does.

Due to all this, it's pretty much a waste of time setting up more than one or two shortcuts. I have just two, which I frequently have to set up again.

ALSO, setting up keyboard shortcuts could be improved. Currently this is what happens:
  • I find the item I want a shortcut for
  • I enter a key
  • It tells me it's already in use
  • At this stage I should be able to replace the existing shortcut if I want, but I can't
  • Or I should be able to unassign the key I want to use, but I can't
  • Or at least I should be able to jump to the place where it's assigned, but I can't
  • Instead, I have to go find where the key I want is assigned. Search manually through menus in the tiny scrollbox, hoping to find it. Eventually I find it, and can finally unassign it
  • Then I have to look through the menus again to find where I was before, so that I can finally assign the key to it
  • Once I find it, I can't even just hit "Assign", even though the key I want to use is already showing in the box from before (the "Assign" button is disabled). Instead I have to click in that box again and re-type the key. Then finally the "Assign" button activates and I can assign my key
RobertWebb
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Re: Keyboard shortcuts forgotten frequently

Post by RobertWebb »

So no response to this?

My custom keyboard shortcuts have been forgotten again by PSP 2020 at least half a dozen time since my previous post.

There's two shortcuts I use frequently, so I keep resetting them every time it forgets. It's a pain, and there's utterly no point setting more than 1 or 2 shortcuts as it's not worth constantly having to set them again.

There's no way to save the custom shortcuts, so I have no workaround for when PSP forgets them, as it frequently does.

Can anyone else comment on whether they've noticed this?
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Re: Keyboard shortcuts forgotten frequently

Post by Kathy_9 »

This is a known issue and has been reported to Corel as a bug. It's in their queue to work on.
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PaintShop Pro 2020 customized shortcuts problem

Post by Benjamin909 »

PaintShop Pro 2020 customized shortcuts problem (PaintShop Pro 22.2.0.8 x64 Windows 10).

Customized shortcuts work for that session, but after closing and then reopening PaintShop Pro all shortcuts have reverted to the default settings.

Any ideas how to overcome this problem - or am I doing something wrong?

(Trial version of PaintShop was download from Corel website. Subsequently purchased PaintShop Pro 2020 Mini Box (CD) from 365Games.co.uk, but using the now registered download from Corel.)

I have searched previous posts here, and found and tried suggested solutions (ie resetting) relating to much older versions, but without success.
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Re: Keyboard shortcuts forgotten frequently

Post by Kathy_9 »

Welcome to the forum. I have moved your post to a topic where this issue was previously discussed.

This is a known issue that hopefully will be addressed.
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Re: Keyboard shortcuts forgotten frequently

Post by Benjamin909 »

Thank you, my search didn't throw up these posts.
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PSP2020 Keyboard Shortcuts not loading since Update 1 & 2

Post by guidob »

Hello,

I have a pretty severe problem with PSP2020 since the two updates came out.

What happens is that the Workspaces seem to load fine on startup, but the custom keyboard shortcuts are not loaded and always on the default configuration. I have to manually reload the workspace file over the menu. Also, if I try to make new custom keyboard shortcuts and save them into the workspaces, they are NOT saved and not even present when manually loading the workspaces.

Something with the keyboard shortcuts is seriously wrong since the first update of PSP2020. The current version 22.2.0.8 X64 has this behaviour, while an older installation on another machine of the original 22.0.0.132 release does NOT have this problem. I completely uninstalled and reinstalled PSP2020 several times, but the saving of the keyboard shortcuts always break after installing update 1 and then also on update 2.

I would simply stay with 22.0.0.132, but since the second update came out it has an annoying popup screen on startup with the update notification - I know it's well meant, but it would be good to know how to disable this popup window too.

Maybe someone has the same problems with the keyboard shortcuts and knows how to fix what obviously seems to be a bug with the workspace system?

Thanks,
Guido
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Re: Keyboard shortcuts forgotten frequently

Post by Kathy_9 »

Welcome to the forum. I have moved your post to a topic where this issue was previously discussed.

This is a known issue that hopefully will be addressed.
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Corel PaintShop Pro 2020 not save hotkey (Shortcut keys)

Post by Corel2020 »

Hello friends!
I just installed Corel PaintShop Pro 2020 and have problems when I assign a hotkey to a command, then after closing Corel PaintShop Pro 2020 I lose it and have to assign it again. In Corel PaintShop Pro 2019, there was no such problem.
I started Corel PaintShop Pro 2020 holding SHIFT to reset the workspace to factory defaults, but it didn 't solve the problem. I did a full uninstall and a new installation, but it didn 't solve the problem. Please help. Thank You.

Corel PaintShop Pro 2020 22.2.0.8 x64

I followed the instructions:
Choose View Customize.
The Customize dialog box appears.
Click the Keyboard tab.
In the Category drop-list, select a category.
In the Commands list, select a command name.
Click in the Press New Shortcut Key field.
Press the new keyboard shortcut you want to assign to the command.
Assign more shortcut keys, or click Close.
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Re: Keyboard shortcuts forgotten frequently

Post by Kathy_9 »

Welcome to the forum. I have moved your post to a topic where this issue was previously discussed and removed your duplicate post.

This is a known issue that hopefully will be addressed.
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Re: Keyboard shortcuts forgotten frequently

Post by blendmo »

Mostly posting to add to the existing responses to convey a desire for this fix. Your response suggests there is no guarantee that this is being work (prioritized) and that there is no ETA.
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Re: Keyboard shortcuts forgotten frequently

Post by Corel2020 »

Hello! If there is news on fixing Shortcut keys errors, it is important for me to assign Shortcut keys, but I do not have the opportunity?
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Re: Keyboard shortcuts forgotten frequently

Post by Jean-Luc »

Corel2020 wrote:Hello! If there is news on fixing Shortcut keys errors, it is important for me to assign Shortcut keys, but I do not have the opportunity?
Assign your shortcut keys.
Save your workspace with a new name.
Close PSP.
Open PSP again.
Load the saved workspace.
Your shortcuts are there.

Place the saved workspace on the Windows desktop and link it to PSP. Clicking on it will open PSP and load the saved workspace in one step.
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Re: Keyboard shortcuts forgotten frequently

Post by jrmach »

Hello this is the answer I got from Corel escalated support on the keyboard map issue not saving. This is an insult and all users should be outragged at this bull service...

Saran Renu Today at 11:53
Mr. / Ms. name here,

Thank you for contacting Corel Customer Support. My name is Saran one of the supervisor for the Photo editing team and I have been assigned to your ticket.

I apologize for the inconvenience caused by the technical representative.

After reviewing the ticket, I'm afraid to let you know that the issue that you reported and which has been logged, was escalated as a program issue to our development team. But the fix can only be provided in the next version, unfortunately.

Regards,
Saran
Corel Customer Support Services
\\'//
(o o)
-ooO--(_)--Ooo-
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Re: Keyboard shortcuts forgotten frequently

Post by hartpaul »

Just curious as to what the posters want to assign short keys to. Are they being used to apply an effect, ar an adjustment or what. List please.
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