Paintshop Pro 2020 Ultimate becomes unresponsive

Corel Paint Shop Pro

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jcpny1
Posts: 3
Joined: Sat Mar 29, 2014 3:51 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
processor: AMD A8-6500
ram: 16GB
Video Card: Radeon HD Graphics
Hard_Drive_Capacity: 1TB
Monitor/Display Make & Model: HP 2010i
Corel programs: Paintshop Pro 2020

Paintshop Pro 2020 Ultimate becomes unresponsive

Post by jcpny1 »

After about 15 minutes or so after editing and saving a photo, Paintshop (64 bit) goes to 100% cpu (0% disk, 0 page fault delta) and becomes unresponsive. It can only be closed by killing the process. This didn't happen with any previous version to my recollection. The same thing happens with the 32 bit version, although it's unresponsive at about 20% cpu..
xfsgpr
Posts: 64
Joined: Fri Oct 12, 2012 3:10 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
ram: 8GB
Hard_Drive_Capacity: 1 TB
Corel programs: PSPX6, x7, x8, x9, 2018,2019, 2020

Re: Paintshop Pro 2020 Ultimate becomes unresponsive

Post by xfsgpr »

Did you try resetting the preferences?
Karen B
Posts: 4
Joined: Mon Dec 02, 2019 3:29 am
operating_system: Windows 8.1
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Unknown but HP Pavilion laptop
processor: AMD Quad-Core A8-4500M Accelerated Processor
ram: 8 GB
Video Card: AMD Catalyst
sound_card: Unknown
Hard_Drive_Capacity: 721GB Free
Monitor/Display Make & Model: 17.3-inch diagonal HD
Corel programs: PaintShop Pro 2020

Re: Paintshop Pro 2020 Ultimate becomes unresponsive

Post by Karen B »

I have the same problem. My only solution is the same as the one I used in Photoshop Elements: Save early and Save often. Happens less often and I don't lose my edits.
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hartpaul
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Posts: 2893
Joined: Tue Mar 20, 2012 3:38 pm
operating_system: Windows 10
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32bit or 64bit: 64 Bit
motherboard: ASUSTeK P7P55D STRIX B240F GAMING
processor: IntelCore i7 7700 3.60 Ghz
ram: 8 Gb
Video Card: Nvidia GeForce GTX 1050
sound_card: Nvidia High Definition Audio
Hard_Drive_Capacity: 1000 Gb
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Corel programs: PSP8,X2 to X9,2018,2019,2020
Location: Australia

Re: Paintshop Pro 2020 Ultimate becomes unresponsive

Post by hartpaul »

Have just been testing with PSP2020 64 bit version and no hangs. Test has been running for over an hour and have been doing othet processing of video files - converting .ts files to .mp4 files. CPU usage averages about 40 % and no problems.
The folder being accessed is a test folder on my desktop with about 30 images present in the Organiser.

May need a reset of your program with Shift key held down while restarting. If that does not work , re download the program and reinstall.
My version of PSP 2020 is 22.1.0.43.
Systems available Win7, Win 8.1,Win 10 Version 1607 Build 14393.2007 & version 20H2 Build 19042.867
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