Installation Problem

Moderator: Kathy_9

Installation Problem

Postby firigd » Tue Dec 03, 2019 11:51 am

Hi,

After support hasn't been able to help me, I'm turning to the community

I can't install the program. Actually the setup didn't finish the first time, and now when ever I try to run the setup, it tells me "Your system has not been modified. To complete installation at another time, please run setup again." I can see the setup bar filling up in the back, but it never finishes. I can't install or uninstall it. It's not in my programs panel, but there are traces all around the system, like files and shortcuts.

Help pls :)
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Re: Installation Problem

Postby dabone5 » Fri Dec 20, 2019 6:50 pm

Having the same problem over a month firigd. It is so aggravating.

My first install worked fine, but I had to reinstall and now it won't. I was having the same problem with PSP Ult. 2020, but the cleanup tool fixed that quickly. We need a cleanup tool for PhotoMirage as well apparently.

Some acknowledgements-
- Windows is up to date
- Original install had no issues
- Deleted all temp files
- Disabled antivirus
- Restarted computer
- Program is not listed in installed programs for settings or control panel
- I am very tech-savvy

Will be waiting to see what kind of reply we get as I can't use my software at this time either.

Thanks.
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Re: Installation Problem

Postby dabone5 » Fri Dec 20, 2019 8:10 pm

I tried everything told by support. I finally fixed it just now by deleting any entries in the registry that contain "photomirage".

This is a dangerous process if you delete certain entries, but I can confirm it worked for me. Do at your own risk (Also, please set a restore point and/or backup before in case you make a mistake)

1. Type "regedit" in the search bar and enter (May have to click yes on prompt)
2. Click "HKEY_LOCAL_MACHINE
2. Press Ctrl+F
3. Input "photomirage" then enter
4. Delete each entry with photomirage in the name (Delete key is fastest then enter)
5. Press Fn+F3 to go to look for next entry
6. Once finished, try running the install as administrator again.
7. If it doesn't work restart computer and try again.
8. If it still doesn't work trying doing steps 1-6 again, but change step 2 to "HKEY_CURRENT_USER" instead.

This process took me about an hour to complete. Try this if all else fails. Good luck!
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Re: Installation Problem

Postby TheAndyMac » Wed Feb 12, 2020 9:49 pm

Have you managed to get this working - tried everything (and I'm also a very experienced IT Pro) and still comes back saying "your system has not been modified"...

Just WHAT are Corel doing with their installers - pretty much all of my Corel software have suddenly been coming up complaining that they are invalid installations or have been unexpectedly changed - then the uninstall does not work and a reinstall fails every time. Most other vendors allow a reinstall to reinstall over an existing installation, or the repair to do this properly, and not get stuck in this mess. For PSP and VS at least there were the cleanup tools - but not I'm unable to install PhotoMirage Express and it is in the same stuck state ---- but with NO cleanup tool available!

How can we escalate this a Corel so that they at least provide a cleanup tool for PhotoMirage.
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Re: Installation Problem

Postby Kathy_9 » Thu Feb 13, 2020 1:23 am

You can contact Corel directly.

https://www.corel.com/en/contact-us/
PSP2020 ver. 22.2.0.8 2019 ver. 21.1.0.22 and & PhotoMirage installed; PSPX thru PSP2018 owned but not installed
http://www.flickr.com/photos/37153430@N03/
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Re: Installation Problem

Postby TheAndyMac » Tue Feb 18, 2020 5:25 pm

Have spoken with Corel support, and not been able to resolve it. Only suggestions were to install in a completely new user (admin) account and also try in Safe Mode - exactly the same error in both cases. Has now gone very quiet!

We really need to have a Cleanup Tool (or script) for PhotoMirage --- and Corel need to make their installers much much more robust and reliable.
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Re: Installation Problem

Postby MarilynHargrave » Tue Apr 07, 2020 10:15 am

firigd wrote:Hi,

After support hasn't been able to help me, I'm turning to the community

I can't install the program. Actually the setup didn't finish the first time, and now when ever I try to run the setup, it tells me "Your system has not been modified. To complete installation at another time, please run setup again." I can see the setup bar filling up in the back, but it never finishes. I can't install or uninstall it. It's not in my programs panel, but there are traces all around the system, like files and shortcuts.

Help pls :)

This happened to me when the path to the folder for storing temporary files of the installed program has a too long name and to solve this problem it is enough to specify a shorter path for such a folder.

To do this, right-click on the My Computer icon. In the menu that appears, select the Properties command, then select the Advanced tab, click the Environment Variables button and change the values ​​of the TEMP and TMP variables. To do this, click the Change button and enter a shorter path (for example: C: \ Temp and C: \ Tmp).

After that, you can delete the folders the path to which was registered before the changes and quietly install the programs using new folders for temporary storage.
It helped me with installing the program.
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Re: Installation Problem

Postby leaRichards » Sun Apr 26, 2020 5:13 am

I am having the same problem... with same message. but this is an on going problem for me. Reasons i have no idea I seem to have to do an uninstall and reinstall every 3 months or so .Since i upgraded to 2020 my scripts won't upload. I have looked on this forum for a cleanup to do my reinstall and i can't find a valid download. The links are all there but expired.. :|
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Monitor/Display Make & Model: Model number: 15-cc610ms 15.6 in diagonal Full HD
Corel programs: paintshop x2-2020 ultimate ect...

Re: Installation Problem

Postby lata » Sun Apr 26, 2020 11:51 am

Hi leaRichards

and welcome to the forums
The forums web site has undergone a maintenance session which has affected the Attachments on the forums, hopefully fixed soon,
I have uploaded PSP clean-up tools for the last 3 versions available on my One Drive

https://1drv.ms/u/s!AuX_C78YAUPBkRDY82h ... T?e=QFouM8

Others on the forums may be able to help with the actual issues you are having
Regards Trevor
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