PSP 2020 Install fail and won't start

Corel Paint Shop Pro

Moderator: Kathy_9

Post Reply
ctbarker32
Posts: 3
Joined: Sun Nov 17, 2019 5:33 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit

PSP 2020 Install fail and won't start

Post by ctbarker32 »

I have tried twice to install PSP 2020 on a new Win 10 LG Gram 15 laptop build 1903.

I get the following pop up messages when I try to start PSP 2020
psp2020 fail 01.png
psp2020 fail 02.png
User avatar
Ken Berry
Site Admin
Posts: 22481
Joined: Fri Dec 10, 2004 9:36 pm
operating_system: Windows 11
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Gigabyte B550M DS3H AC
processor: AMD Ryzen 9 5900X
ram: 32 GB DDR4
Video Card: AMD RX 6600 XT
Hard_Drive_Capacity: 1 TB SSD + 2 TB HDD
Monitor/Display Make & Model: Kogan 32" 4K 3840 x 2160
Corel programs: VS2022; PSP2023; DRAW2021; Painter 2022
Location: Levin, New Zealand

Re: PSP 2020 Install fail and won't start

Post by Ken Berry »

I have had a similar though different experience. In your case, you get those messages, though there is also the claim on them that the program has been successfully installed. In my case, for several versions now, each and every time I have tried installing PSP on my computer which has been running for a while, the installation fails at around 49%. It then aborts and rolls back. If I then restart the computer and try installing again before opening other programs, it always succeeds.

So I guess I am asking if you could uninstall, and then reboot your computer, and install afresh immediately after reopening your computer...
Ken Berry
ctbarker32
Posts: 3
Joined: Sun Nov 17, 2019 5:33 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit

Re: PSP 2020 Install fail and won't start

Post by ctbarker32 »

Thanks for your reply but your steps did not work for me? I have been in touch with Corel tech support and they had a similar suggestion but they also had a removal tool that I ran and a link to different install files. I have now installed more than a half dozen times and it still will not run!

I installed psp 2020 on another computer and it works just fine? I don't know what is causing this. This is the only app I have issues with. I hope Corel will work to solve this incompatibility.
ctbarker32
Posts: 3
Joined: Sun Nov 17, 2019 5:33 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit

Re: PSP 2020 Install fail and won't start

Post by ctbarker32 »

I am getting nowhere with Corel Support. They have had me uninstall, clean, reinstall at least a dozen times. I have even sent them system dump reports. I also tried installing PSP 2018 and it fails in a similar fashion. I think this is a problem with Corel. I can install Aftershot 3 and Painter Essentials and they run without problem.

Has anyone else had PSP install/run failures?

I am very frustrated and am ready to throw in the towel on PSP?
rondo
Posts: 268
Joined: Fri Jun 06, 2014 9:51 pm
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Gigabyte
processor: Intel I5 6600k 3.5 GHz
ram: 16 GB
Video Card: Nvidia 1060
sound_card: creative x-fi
Hard_Drive_Capacity: 2TB
Monitor/Display Make & Model: Asus ProArt
Corel programs: PSP X6, X9, Aftershot Pro 3, Painter

Re: PSP 2020 Install fail and won't start

Post by rondo »

Try the System File Checker tool in case any Windows files are missing or corrupted - maybe a problem with Windows.
https://support.microsoft.com/en-us/hel ... ted-system

Also, try and download PSP 2020 again in case of file problem in yours.

Also, some other options-
https://www.techjunkie.com/entry-point- ... s-windows/
Post Reply