Video Studio Ultimate Crashing When Adding Files

[lawgiver_ape]

I’ve been using VS Ultimate ‘18 for over a year without any issues but recently it seems to crash whenever I try and add any files (.mov, Mpeg, even jpg). Or if I can add them, dragging them into the timeline causes a crash. I’ve made no changes to either my OS or any other settings.

As I wanted to upgrade to Ultimate ‘19 I decided to do so as assumed this would solve the problem - but no, identical issue in exactly the same circumstances as before.

I’ve tried the fixes I’ve found online - library refresh, running as administrator, to no avail.

Any help would be appreciated.

[RobertOZ]

Please confirm your computer specs, you state you have Win 10 32 bit, is that correct because VS 2018/2019 are 64 bit only

[tletter]

I’ve been using VS Ultimate ‘18 for over a year without any issues but recently it seems to crash whenever I try and add any files (.mov, Mpeg, even jpg)

Look at Event Viewer and see if there is an event there (see example in following image).

tletter
https://www.youtube.com/user/tletter