Paint Shop Pro 2019 vs Windows 10 1903

[ehume]

UPDATE FOR TUESDAY MORNING

I copied all the files for PSP from the CD to my hard drive. I started the installation and.....

... it did the same thing. Installation wizard not completed. Your system has not been modified. To complete installation at another time, please run setup again. Click FINISH to exit the wizard. Fatal error during installation.


If I keep this up there is going to be a real fatal error somewhere. Either from my having a heart attack or my killing a support technician by screaming at them on the phone.

In the early days, I kept the contents of the distribution diskettes for Win 3.1, then 3.11 on my HD. Then I could reinstall Windows easily enough. That changed with Win XP, but I remember having to nuke from orbit at least once -- I was an exploratory lad. As I depended more on my machine, I was less inclined to indulge in the nuclear option, and I have only gotten a new machine twice (i7 860, i7 4770k), and I practice safe computing, so I do not expect have to obliterate my OS. It would be a PItA, but the option is always there.

[hartpaul]

Do you have access to another computer or laptop a non surface one. Would be interesting to see if what you have will install on that (as well check the Windows 10 version) . It may be a combination of Windows 10 v1903 AND the Surface item.In which case it falls back to Microsoft v Microsoft and full compatibility of Surface computers with programs.

[lata]

OK, new question.

Corel responded and had me run some sort of audit on my computer and send them the file. The new joke is that whenever I try to "save/file" it pops up an error message of "File not found" as if I'm trying to open a file not save it.

Also, should I be worried about sending all this information to them? ALl it is looking like to me is a complete set of instructions for some clever jerk at Corel to hack into my computer.

If you give more details to that audit i will try to run on my pc
and yes there are some clever jerks at Corel but only there to help you, so provide the audit if you can save it? ( another thing not working File Save?)

I am surprised they have not asked for access to your pc via Team Viewer.

[Jim Cricket]

In the early days, I kept the contents of the distribution diskettes for Win 3.1, then 3.11 on my HD. Then I could reinstall Windows easily enough. That changed with Win XP, but I remember having to nuke from orbit at least once -- I was an exploratory lad. As I depended more on my machine, I was less inclined to indulge in the nuclear option, and I have only gotten a new machine twice (i7 860, i7 4770k), and I practice safe computing, so I do not expect have to obliterate my OS. It would be a PItA, but the option is always there.

I forget if I ever mentioned, this whole problem quite likely would not be happening had I NOT gone and deleted all the previous version files. When there is an update, the previous is kept in a windows.old folder and you can go back to that, albeit for a limited time. But after the update, everything was working and I stupidly freaked out at the extra 20 gb that the old files were using up,so I just deleted them. It was soon after that that I first tried to open InDesign, Photoshop and PSP.

This is a very difficult way to learn that lesson!

[Jim Cricket]

Do you have access to another computer or laptop a non surface one. Would be interesting to see if what you have will install on that (as well check the Windows 10 version) . It may be a combination of Windows 10 v1903 AND the Surface item.In which case it falls back to Microsoft v Microsoft and full compatibility of Surface computers with programs.

Interesting thought. I do have a friend who would let me do that. But she has a surface as well (but it is a different type of Surface).

But again, everything used to work. Everything used to install. The only thing that has changed is the upgrade to 1903.

But I guess as some sort of control experiment, I could try to do some of this on her computer. But she probably has been upgraded to 1903 too.
Anyway she is off at school for the week.

[Jim Cricket]

If you give more details to that audit i will try to run on my pc
and yes there are some clever jerks at Corel but only there to help you, so provide the audit if you can save it? ( another thing not working File Save?)

I am surprised they have not asked for access to your pc via Team Viewer.

Well, the interaction has only been by email so far. (Microsoft has run a remote assistance three times, but they haven't done much).

Here are the instructions I got from Corel. For the record I could run msinfo thing, and save that. But not the winaudit file.

In order to properly assess the circumstances at hand, I require a copy of your MSINFO32 report and a WinAudit report from your Windows OS.

To start, please visit the link below:

WinAudit
http://www.parmavex.co.uk/WinAudit.zip

Once the WinAudit.exe file was successfully downloaded, please follow these steps:

Double click on the WinAudit.exe file.
Wait for a few minutes for the audit program to completely scan your system.


NOTE: You'll know it's done when the Audit button at the upper left portion turned from red to grey.

Click on File > Save and proceed to save the .HTML file to your desktop.
Please send the resulting file to us by attaching it on your reply

[ehume]

. . . everything used to work. Everything used to install. The only thing that has changed is the upgrade to 1903. . . . she probably has been upgraded to 1903 too.

I don't think the problem lies in 1903 per se. I am running the Photoshop CS2 suite as well as the PSP versions you see in my sig -- all on 1903. The problem looks to be in how your system installed or tries to use 1903. For that, I think, you need help. Hartpaul made some excellent suggestions.

[lata]

no problem in running the Win Audit and no problems in saving the results as HTML

[Jim Cricket]

iyiyiyiyi well I did try what hartpaul first suggested - copying the cd files to my hard drive - and that didn't work.

I can't try on my friends computer until the weekend, but at this point, i'm not sure what good it will do. if she has 1903, what would that mean about my computer? only if she has 1809 would it suggest that I downgrade.

but if others are able to run things on 1903 that I can't, what does that mean?

this is just getting more and more confusing.

I haven't yet tried some things that katy suggested. i need to do that.

but i'm having so many wierd problems that no one else has (like this winaudit not writing to file) it just feels like something went wrong with the update. and i'm at a loss on how to convince some guy in India about that, let alone what to do.

maybe a reinstall of 1903???

[ehume]

. . . i'm having so many wierd problems that no one else has . . . it just feels like something went wrong with the update. and i'm at a loss on how to convince some guy in India about that, let alone what to do.

maybe a reinstall of 1903???

Is reinstalling the 1903 update something you could do yourself? Or do you need some special tool from MS?

[lata]

Hi
Have you tried uninstalling the 1903 update
From Settings – Update and Security - view update history
Has an option to Uninstall Updates, whether that includes uninstalling 1903 I dont know

After accessing Windows Updates my system wants me to install new updates regarding Frame Network
Windows 10 Version 1903 for x64 (KB4511555)
Well I will let it do that.

[Jim Cricket]

. . . i'm having so many wierd problems that no one else has . . . it just feels like something went wrong with the update. and i'm at a loss on how to convince some guy in India about that, let alone what to do.

maybe a reinstall of 1903???

Is reinstalling the 1903 update something you could do yourself? Or do you need some special tool from MS?

I have no idea how to do it. I"m trying again to contact them.

Meanwhile I have tried to download the PSP files from a mirror site that I tried and failed to download from yesterday. ONce again after a long download it gives me the "We have encountered a problem" but this time it appeared like all the files were there. I start set up, it runs, and then once again a "fatal error" like all the times before, either direct from CD or copying the files from CD.

I'm lost. And now having trouble connecting with Microsoft. The Gods must be against me.

[Jim Cricket]

Hi
Have you tried uninstalling the 1903 update
From Settings – Update and Security - view update history
Has an option to Uninstall Updates, whether that includes uninstalling 1903 I dont know

After accessing Windows Updates my system wants me to install new updates regarding Frame Network
Windows 10 Version 1903 for x64 (KB4511555)
Well I will let it do that.

You must have missed the part of the story where I said I stupidly deleted all the old windows files after the update happened. "Everything" (meaning Windows itself) was working and I saw it was taking up 20 gb of room. So I cleaned them out. So there is nothing to restore to. (Also one Msoft tech took a look at that setting, and saw for himself there are no older restore points.)

As for the Frame Network, I don't about an update, but the last Msoft tech did download and install something about that. It was the first tech (out of at least eight that I've talked to - and yelled at ) who actually did some real work on my computer, and I was hopeful) But it didn't solve anything.

[Jim Cricket]

Me again. I was jsut about to try the steps that Joe offered yesterday (another CC clean etc). I downloaded the latest version (albeit the free one). The download worked but I clicked the file to start the installation and got this error message:

Extract: error writing to file
C:\users\[my user name]\AppData\Local\Temp\nso8810.tmp\System.dll

So I've never gotten such an exact error message before (thank you CC people) but I have gotten a message about the tempfolder being over loaded.
So something is wrong either there or writing to file sometimes.

M'soft calling now. Bye.

[Jim Cricket]

If anyone is still paying attention to my plight, could I get a vote?

A guy at Microsoft believes there is something corrupted in Windows. I assume he meant on my system and not at Microsoft itself.

I'm downloading"Create Win10 installation media" from here: https://www.microsoft.com/en-in/softwar ... /windows10

I've backed up all my data. But it's impractical to do that with the applications. He assures me that this will not do anything to either. But another agent said that if I downgraded to 1809 that it would. So I'm not assured.

Anyone know that this is safe to do?

I still have about 2 1/2 hours to download. (It will speed up, he said four hours ago.)