What is upgrade policy?

[JohnFC]

I purchased & registered PS3 on 1 june 05.
Simply refuse to pay for an upgrade, as product is a heap of you know what.
I would guess this 'upgrade' is more of a product fix!

I don't even use it any more - wish I had never bought it and parted with my dollars!

Ulead let themselves down badly with non-existant 'customer service'
But they sure take your dollars quick smart.
Real 'hit and run' tactics.
No ethics.
Really peeved.

[bryave]

Why don't you try their technical support? I guess they are trying their best to solve many bugs these programs has. Due to numerous users, I guess they have difficulty dealing with these. ^_^

[2log]

Customer Service has temporarily moved. You can find them here:
http://www.ulead.com/tech/custservice.htm#


If you are having problems with the software, contact Ulead Tech Support. Go to http://www.ulead.com/tech/techsupport.htm and submit an email through the Techincal Support Form.

[JohnFC]

Tech support did respond and tried to help.
However the problem is not cured.

Other than being advised to clean out some registry entires, deleting temp files & directories, un-installing, re-installing and re-downloading the entire program again – that was the entire support contribution.

I have re-produced the exact same problem on three different machines – which makes me believe the issue is with the program and not the OS.

My real grip is
1 - The problem(s) is still there.
2 – No indication that the problem is fixed in the new release/upgrade.
3 – And lastly, that we are expected to accept this mediocrity, and then, when an upgrade comes out – less than 90days after one has purchased the product - to have to pay again. For what?

This is nothing other than a revenue raising exercise is the guise of a ‘new release’

Not on- There should be a commitment to FIX what does not work properly and give people what they have paid for.


Bottom line : School-fees - time to move on and forget the Ulead experience.

Having a real good look at Pro-Show Gold.
Looks good.

Thanks all
John