I am getting really frustrated with Paintshop Pro 2019. I have thousands of photos to edit and ALL of them need to be resized and then cropped. I went to the "Chat" line on Monday and was told by the fellow I was talking to that he had "escalated" my case to somebody else. I haven't heard a word since. I HAVE to get this work done and cannot wait indefinitely for an answer.
HERE'S THE JOB THAT NEEDS TO BE DONE:
I shoot in Raw. When I had my old Nikon, I would resize the photo width to 520 pixels and that gave me a height of 344 pixels automatically. I have thousands of photos on my website that are all this size ... and therefore cannot change the dimensions for any new product photos because they won't fit the format.
I lost my camera in hurricane Irma when I lived in the BVI and bought a new (much cheaper) Nikon when I relocated to Canada. The new camera (for whatever reason) produces photos that are 347 pixels high when resized to 520 pixels wide.
Obviously, that means I have to crop all of my new photos to 344 pixels high. Sometimes I want to crop off the top and sometimes I want to crop off the bottom in order to make the photo balanced.
HERE'S THE PROBLEM:
After I resize the photo to 520 pixels, I click on "Select" and then "Custom Selection" and then enter 344 in the top field, but it will not accept a value of "0" in the bottom field. It seems to insist on having at least 1 pixel in that field. OK ... I guess the programme is a little buggy. Soooo, I enter 343 into the top field and 1 into the bottom and then go to "Image" and select "crop to selection" ... the image comes out to 343 and sometimes 342 pixels!
I can't always crop 3 pixels off the bottom, as the photos are product shots and I get in tight on certain areas when I shoot. I need the option to crop on the top OR the bottom. It's bad enough that I have to crop them at all ... but I have no choice.
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Has anyone else run into this problem and if so, how did you fix it or work around it? I have been sitting here since Monday literally doing NOTHING because these photos have to been done in sequence. I can't just pick and choose which photos I can crop on the bottom and get those done. Frankly, I am getting a little ticked off with Corel. I would have thought they would manage to get back to me in threes days ... but not so much as a "hint" as to when they will contact me, despite having written to them and asked.
Any help would be greatly appreciated.
