VS9 Constant Crashing during Edit

[peaceprophet]

Have been a long standing ULead user... every version back to UVS5. Also purchased Studio Quartet (w/MSP7), but continue to use UVS because it's easier and quite functional. Just upgrade to UVS9 and cannot get it to stop CRASHING!

It's teased me. I can't go back to UVS8. There are some really great improvements in the new version, but the instability is killing me. I'm disappointed UL hasn't addressed it or posted suggestions, as I've seen many folks with the instability.

Used both disk and download (from UL TS) install. I've read all the boards, de/re-installed several times, brought down the latest patches from MS and UL, reconfirmed swap/DMA/mem settings, did the Windows Installer update, ATI Theatre Audio disable, everything I could find posted. (Of course, I did them all one at a time and tested between.) Have only ULead products (no Pinnacle conflict).

It happens sometimes when previewing a clip and dragging it into the timeline, previewing and modifying timeline, just as I click Play after switching from Preview to Clip and visa-versa, even did complete lock-up (no error) when attempting to apply audio filter... in other words, no specific action that I can isolate. It does seem to crash more frequently with scenes of more complexity and length.

Of course I intended to complete a 2 DVD set for a project this weekend and am past deadline, eating up time trying to resolve this (because I know if I can get it working the features in VS9 will it faster to edit and vid look better).

I'm hoping someone has a magic bullet for me. I don't want to have to blow-away XP and start from scratch.

Jeff

[peaceprophet]

I don't know how it's possible to be getting worse. Now it seems to crash even when just working on selecting segments of clips in the preview pane (what a pain)... even with nothing in the timeline.

I captured 22 hours of vid w/ULead VS8 for this project, so can't believe that every one of them are "corrupted"... especially since they work fine in VS8.

I'm very afraid of rebuilding the system from scratch, resetting all the vid drivers, drive array configs, reloading all apps and getting them to the right Patch levels (UL has many of them). This machine stays off the network and is dedicated to editing, so it's got to be UVS9 related (and, only happening in that app).

I'm also scared my post was the only one without a response... thinking there may be no help coming.

[peaceprophet]

Seems I'm the only one posting to my original message, but trying to keep anyone who might help updated.

I went back to VS8 - and now it's failing too!

As mentioned in first post, working on a project that must get done. VS8 was working swell pre VS9 install. After doing nearly everything suggested on various posts (most recently reinstalling MS Media Player 9, checking codecs with Sherlock, etc.) I gave up and went back to working in VS8. Then this appeared (have never seen before now)...

Visual C++ Runtime Error
...\Videostudio 8.0\vstudio.exe

Abnormal Program Termination

I now am a without any video editing software that works.

I'm going to start searching the boards for the above... but am looking for more ideas.

[peaceprophet]

Saw on another post that disabling Write Cache on drive helped UVS8 prob... am sorta up and running... USV9 still crashes.

[dara]

My VS9 crash as well, sometimes during loading of project file and sometimes stopped at rendering at 83%, always at 83%. I'm not sure whether this will solve your problem, but it seems solving mine, at least for the time being.

1. try to uninstall VS9 and VS8, delete whatever remaining traces on HD
2. try to uninstall any other video editing software from other makes if any
3. reboot
4. reinstall VS9 + patch
5. rework on a small test project like 15 - 20 minutes of video, all the way until finishing

If your test project can work, reload your previous project file with full video. If it fail at your previous project file again, you need to restart fresh on your project all over again, which was what I did.

[THoff]

I would download MemTest86+ and test the memory in your system, and also check for overheating using a tool such as Motherboard Monitor. This program hasn't been updated much lately and may not support your system, but in that case you may be able to monitor the CPU temperature using tools provided by the motherboard manufacturer.

[peaceprophet]

Checked the PC for issues, nothing found... and nothing else was having problem.

I'M DESPERATE FOR IDEAS/HELP!

Got through to ULead Tech Support and they instructed me to de-install VS8 and VS9, manually wipe (deleting several directories) and reinstall only VS9. Since now PAST deadline on a project and it was the only video editor working, I told them I was leary about doing so. Their response was "well then, why did you call Tech Support if you aren't going to follow our recommendations". I've had good support contacts in the past, but this gave me little confidence.

I did as instructed. It worked for a few minutes... then CRASH, I get the Microsoft Window saying the program errored and needs to close. Now I don't have VS8 to fall back on either. I will try what you recommended again THoff.

[peaceprophet]

I turned-off write-caching on my hard drives. That seemed to help a bit too... but still crashing frequency made it an unusable state.

There are posted recommendations not to load a codec pack, so I didn't do it. I did, however, find out there was a new ATI Catalyst install available that I loaded it. MUCH better. So, there are some compatibility issues with VS9 and legacy configurations.

I also read on the boards about file integrity and issues with previous capture/render versions. I'm suspecting that there may be some corrupted AVI's involved because I'm crashing when working on some more than others. All were captured in VS8. I'm not sure what's going on with that yet.

Oh, and you may have trouble burning DVD's. I had to install the Burn Pack/Patch that was release during VS8 (at the recommendation of Tech Support). That fixed that problem.

Any more ideas would be appreciated!

[peaceprophet]

Mostly find I'm talking to myself here... but hoping someone can validate or invalidate approaches being taken at resolution:

I found a post on another board about someone having to disable hardware accelaration for their display card (also an ATI) to reduce crashing. It seems to have worked for me as well, although the graphics rendering is not possible in that mode (so, I'm trying to switch back/forth).

I'm wrapping up the project tonight.

[sjj1805]

I'm very afraid of rebuilding the system from scratch, resetting all the vid drivers, drive array configs, reloading all apps and getting them to the right Patch levels (UL has many of them). This machine stays off the network and is dedicated to editing, so it's got to be UVS9 related (and, only happening in that app).

I see you have a 200GB Hard Drive. If you suspect that your copy of WindowsXP has some corruption somewhere you could try creating a seperate partition (http://www.partition-magic-download.com/)

Then make a clean install of XP into that partition. You will then have a dual boot system with all your current settings and programs intact.

To save deleting and re-installing VS9 you can fool your computer into thinking you dont have it. Rename the VideoStudio installation folder
(just put an x on the end of it) then re-install. You can later reverse this process and return the name back to its original.

[rowladar]

Hi,
I have a problem with VS9 crashing too... however, if you leave the window reporting the crash open (i.e. don't click on any buttons in the error window and don't close it), I find that VS9 carries on working fine... see my previous posts on this subject.
HTH
D.

[THoff]

I see you have a 200GB Hard Drive. If you suspect that your copy of WindowsXP has some corruption somewhere you could try creating a seperate partition (http://www.partition-magic-download.com/)

If you check the WHOIS information for that domain as well as other references to the site on the web, you'll find that the website is not legitimate and you'll wind up with an illegal copy of Partition Magic.

[sjj1805]

Partition Magic have been taken over by Symantec who make
The Norton range of anti-virus products.
Here is a link to their download of Partition Magic
http://www.powerquest.com/partitionmagic/