Problem importing .mov files

[lawgiver_ape]

I have an issue with VideoStudio Ultimate ‘18 which I’ve never seen before.

Footage shot on a JVC HD video camera appears fine on both the camera view screen itself and when playing the individual files on Windows.

However, when I import them into VS, all I get is the sound with no video at all and on,y a white background. This is the same for every single clip.

I have updated VS with whatever the latest patch is and as I say the clips themselves run properly elsewhere so are not corrupt so I am totally at a loss.

If anyone can help I’d be hugely appreciative as i’m working on a project which has to be completed by mid December and am tearing my hair out over this.

[asik1]

Have you installed QT ?

[lata]

Hi lawgiver_ape

Do you have the QuickTime codec installed, may be needed for some QT files?

There was a security issue with the QT Player but installing the Codec is ok.
There is a YouTube video with details, view this post
viewtopic.php?f=1&t=63588&p=356253&hili ... ec#p356253

Post updated

Hi asik, just beat me to it?

[asik1]

Post updated

Hi asik, just beat me to it?

No one in the universe, even the martians, can beat you Trevor,

[lawgiver_ape]

Thanks to everyone who replied. Quicktime codec didn’t make any difference (but I was unaware of the security issue on Quicktime so grateful for people flagging that up) so I ended up converting everything to MP4 and it’s all fine and dandy and my project is back on schedule. Thanks